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All Journal Journal on Education MANAJEMEN DEWANTARA Jurnal Ilmiah Edunomika (JIE) Neo Journal of economy and social humanities Best Journal of Administration and Management Lead Journal of Economy and Administration JPNM : Jurnal Pustaka Nusantara Multidisiplin
Sri Rahayu
STIE Mahardhika
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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UPAYA MEWUJUDKAN DYNAMIC MANAGERIAL DALAM MEMAKSIMALKAN PELAYANAN PUBLIK: STUDI PADA KANTOR JENDERAL KEKAYAAN NEGARA JAWA TIMUR Mohammad Chifni; Kuswandi Kuswandi; Sri Rahayu
JURNAL ILMIAH EDUNOMIKA Vol 8, No 2 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i2.12152

Abstract

This research aims to explore efforts that can be made to realize dynamic management (dynamic managerial) in order to maximize public services. The focus of this study is the Office of the General of State Assets in East Java as a case study. The research methods used include interviews, observation, and document analysis to collect qualitative data. This research identifies several key factors that influence managerial dynamics in the context of public services, including internal and external factors. Internal factors include competency and capacity of human resources, responsive organizational structure, and use of information technology. On the other hand, external factors include the dynamics of public policy, community expectations, and changes in the external environment. Research findings show that the application of dynamic management can increase the efficiency and effectiveness of public services. Strategies that include increasing human resource capacity, structural termination, and utilizing information technology can have a positive impact in increasing responsiveness to community demands. It is hoped that the results of this research can contribute to the development of dynamic management concepts in the context of public services, especially within the Office of the General of State Assets in East Java. The practical implication is that the application of dynamic management practices can be a basis for improving the performance and quality of public services, as well as providing guidance for similar agencies in facing dynamic changes in the future.
The Effectiveness of Tax Education in Improving Compliance and Achieving Tax Revenue Targets at The Sidoarjo Selatan Primary Tax Office Nuzulul Widyatmo Nugroho; Sri Rahayu; Anita Kartika Sari
Neo Journal of economy and social humanities Vol 5 No 2 (2026): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v5i2.450

Abstract

This study aims to analyze the effect of tax socialization, tax officer competence, and the quality of tax education materials on taxpayer compliance and the achievement of tax revenue targets at the South Sidoarjo Tax Office. This research used a quantitative approach with a survey method. Data were collected by distributing questionnaires to 150 respondents and analyzed using multiple linear regression through two models. The first model examined the effect of the independent variables on taxpayer compliance, while the second model examined their effect on tax revenue targets. The results show that tax socialization, tax officer competence, and the quality of tax education materials partially have a positive and significant effect on taxpayer compliance. These three variables also have a positive and significant effect on the achievement of tax revenue targets. Simultaneously, tax socialization, tax officer competence, and the quality of tax education materials significantly affect taxpayer compliance and tax revenue targets.
The Influence of Self Efficacy, Work Environment and Organizational Culture on Employee Performance at the Bangkalan Pratama Tax Office Lela Kurniawati; Kuswandi; Sri Rahayu; Rifda Fitrianty
Best Journal of Administration and Management Vol 3 No 4 (2025): Best Journal of Administration and Management
Publisher : International Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/bejam.v3i4.285

Abstract

This study was conducted to examine employee performance based on the influence of Self Efficacy, work environment and organizational culture. The sample in this study were 77 employees at the Bangkalan Primary Tax Service Office. The analytical tool used is multiple linear regression. The results showed that partially the Self Efficacy variable, work environment and organizational culture had a positive and significant effect on employee performance. Then the results of simultaneous testing of self efficacy variables, work environment and organizational culture affect employee performance, at the Bangkalan Pratama Tax Service Office, East Java.
Analysis of the Influence of Organizational Culture, Work Motivation, and Work Discipline on Employee Productivity at The Cianjur Pratama Tax Service Office Taufik Sholeh; Kuswandi; Sri Rahayu; Rifda Fitrianty
Best Journal of Administration and Management Vol 4 No 1 (2025): Best Journal of Administration and Management
Publisher : International Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/bejam.v4i1.286

Abstract

An agency is required to have human resources that have work motivation, organizational culture, and a disciplined attitude to increase the work productivity of an employee, work discipline is the most important human resource management function and is closely related to resource management for an organization. Therefore, this study aims to examine the influence between organizational culture, work motivation, and work discipline on employee productivity at work. The sample in this study were 96 employees at the Cianjur Primary Tax Service Office. The analytical tool used is multiple linear regression. The results showed that partially the variables of organizational culture and work motivation had a significant effect on employee work productivity, but partially the work discipline variable had no effect on employee work productivity. Then simultaneously the variables of organizational culture, work motivation, and work discipline affect the work productivity of employees at the Cianjur Primary Tax Service Office.
The Influence of Situational Leadership Style, Emotional Intelligence, and Work Discipline on Employee Performance at The Bangkalan Pratama KPP Zukhrizal Irbani; Kuswandi; Sri Rahayu; Rifda Fitrianty
Best Journal of Administration and Management Vol 4 No 1 (2025): Best Journal of Administration and Management
Publisher : International Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/bejam.v4i1.287

Abstract

This study examines the influence between situational leadership style, emotional intelligence, and work discipline on employee performance at KPP Pratama Bangkalan. The sample in this study were 77 employees at the Bangkalan Primary Tax Service Office. In writing this thesis, the author uses primary data collection techniques, which are obtained by distributing Likert scale questionnaires. The results showed that partially the variables of situational leadership style, emotional intelligence, and work discipline had a significant effect on employee performance, at the Bangkalan Primary Tax Service Office simultaneously the variables of situational leadership style, emotional intelligence, and work discipline had an effect on employee performance, at the Bangkalan Primary Tax Service Office.
Effect Of Organizational Commitment, Leadership, And Compensation On Employee Performance at PT Trustlog Total Solusindo Surabaya Wahjudi Utomo M.; Pompong B. Setiadi; Sri Rahayu
Neo Journal of economy and social humanities Vol 1 No 2 (2022): Neo Journal of Economy and Social Humanities, June 2022
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v1i2.21

Abstract

This study examines the effect of organizational commitment, leadership, and compensation on employee performance. The sample in this study were 40 employees at PT Tustlog Total Solusindo in Surabaya. The analytical tool used is multiple linear regression. The results showed that simultaneously the variables of organizational commitment, leadership and compensation had an effect on employee performance, while partially leadership and compensation variables had a positive effect on employee performance, while the organizational commitment variable had no effect on employee performance at PT Trustlog Total Solusindo Surabaya. And the most dominant variable in its influence on employee performance is the leadership variable
The Effect of Training, Career Development, and Role Clarity on the Performance of Employees at the Bogor Medium Tax Office Shofianto Akmal; Purwanto Purwanto; Sri Rahayu
Neo Journal of economy and social humanities Vol 5 No 1 (2026): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v5i1.396

Abstract

This study examined the effects of training, career development, and role clarity on employee performance at the Bogor Medium Tax Office (KPP Madya Bogor). The research employed a quantitative causal research design to analyze the relationships among the variables. The population consisted of all 118 employees of KPP Madya Bogor, and a census sampling technique was applied, resulting in 118 respondents. Data were collected using a structured questionnaire measured with a five-point Likert scale. The data analysis techniques included validity testing, reliability testing, classical assumption testing, and multiple linear regression analysis using SPSS version 20. The results showed that all measurement instruments were valid and reliable, and the regression model met the classical assumption requirements. The multiple linear regression analysis revealed that training, career development, and role clarity each had a positive and statistically significant effect on employee performance. Among the three variables, training demonstrated the strongest influence on employee performance, followed by role clarity and career development. The coefficient of determination indicated that a substantial proportion of the variance in employee performance could be explained by the combined effects of the three independent variables. These findings suggest that employee performance in public sector tax institutions can be enhanced through effective training programs, structured career development systems, and clear role definitions. The study provides empirical evidence for the importance of integrated human resource management practices in improving performance within government organizations, particularly in the context of tax administration.
The Effect of Work Experience, Work Discipline, and Physical Health on Employee Productivity at the KPP Madya Surabaya Moch. Sonyviel Ramdhan; Purwanto Purwanto; Sri Rahayu
Neo Journal of economy and social humanities Vol 5 No 1 (2026): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v5i1.398

Abstract

Employee productivity is a crucial factor in determining organizational performance in the public sector, particularly within tax administration institutions characterized by high workload intensity, strict accuracy requirements, and performance targets. This study aims to analyze the effect of work experience, work discipline, and physical health on employee productivity at KPP Madya Surabaya. A quantitative approach with a causal associative design was employed. Data were collected through structured questionnaires distributed to 124 employees using a census method and analyzed using multiple linear regression with SPSS. The results indicate that work experience, work discipline, and physical health each have a positive and significant effect on employee productivity. Among the three variables, work experience emerges as the most dominant determinant, followed closely by physical health, while work discipline also contributes significantly. Simultaneously, the regression model demonstrates strong explanatory power, indicating that these individual human capital factors jointly explain a substantial proportion of employee productivity in the studied institution. These findings suggest that employee productivity in tax administration institutions is strongly influenced by individual human capital attributes rather than organizational procedures alone. By integrating work experience, discipline, and physical health within a single empirical model, this study extends the public sector human resource management literature and provides practical insights for policymakers and managers in designing experience-based development programs, reinforcing disciplinary systems, and supporting employee health to enhance productivity.
The Influence of Spirituality in the Workplace, Personality, and Organizational Commitment of Employees on the Mental Well-Being of Employees at the East Java I Regional Tax Office Agung Mulyo Harjo; Purwanto Purwanto; Sri Rahayu
Neo Journal of economy and social humanities Vol 5 No 1 (2026): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v5i1.399

Abstract

This study examines the influence of workplace spirituality, personality, and organizational commitment on employee mental well-being at the East Java I Regional Tax Office. Using a quantitative approach with a causal associative design, this research involved a census of 180 employees. Data were collected through structured questionnaires measured on a five-point Likert scale and analyzed using multiple linear regression with SPSS version 20. Workplace spirituality was measured through meaningful work, sense of community, and value alignment; personality was assessed based on the Big Five dimensions; organizational commitment comprised affective, continuance, and normative components; and mental well-being encompassed emotional, psychological, and social well-being. The results indicate that workplace spirituality, personality, and organizational commitment each have a positive and significant effect on employee mental well-being. Simultaneously, all independent variables significantly influence mental well-being, demonstrating strong explanatory power of the proposed model. This study extends prior research by integrating these psychological and organizational factors within a Positive Organizational Behavior framework in a high-pressure public tax institution context. The findings offer practical implications for public sector management, particularly in designing workplace spirituality initiatives, strengthening affective commitment, and supporting employees’ psychological resilience to sustain mental well-being in demanding organizational environments.
The Effect of Work-Life Balance, Work Environment, and Career Counseling on Employee Job Satisfaction at the KPP Pratama Surabaya Tegalsari Hendra Dwi Haryadi Ciputra; Purwanto Purwanto; Sri Rahayu
Neo Journal of economy and social humanities Vol 5 No 1 (2026): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v5i1.400

Abstract

This study examined the effects of work–life balance, work environment, and career counseling on employee job satisfaction at KPP Pratama Surabaya Tegalsari. The research employed a quantitative causal associative design to analyze both partial and simultaneous relationships among variables. The population consisted of all 73 employees at KPP Pratama Surabaya Tegalsari, and a census method was applied so that the entire population served as research respondents. Data were collected using a structured questionnaire measured on a five-point Likert scale, with instruments adapted from established prior studies. Data analysis was conducted using SPSS version 20, including validity and reliability testing, classical assumption tests, multiple linear regression analysis, coefficient of determination, and hypothesis testing through t-tests and F-tests. The results indicated that work–life balance, work environment, and career counseling each had a positive and significant effect on employee job satisfaction. Among the three variables, work–life balance emerged as the most dominant factor influencing job satisfaction. Simultaneously, the three independent variables significantly explained employee job satisfaction, with a high explanatory power of the regression model. These findings highlight the importance of organizational support through balanced work arrangements, conducive work environments, and structured career counseling in enhancing job satisfaction within public sector institutions.
Co-Authors Agung Mulyo Harjo Anita Kartika Sari Apriyanto Nugroho Arifin Kamil Bima Kelana Jaya Eka Fitriandari Firda Mufaricha Octavia Hendra Dwi Haryadi Ciputra Heny Devita Sari Kuswandi Kuswandi Kuswandi Lela Kurniawati Mayang Krisnawida Moch. Sonyviel Ramdhan Mohammad Chifni Muhammad Gunawan Wibisono Nawang Furyshade Novarinda Vanny Kusuma Putri Nur Lailly Nurvia Indah Sari Nuzulul Widyatmo Nugroho Oktavina Kurnia Dewi Pipiet Widayati Pompong B Setiadi Pompong B. Setiadi Pompong Budi Setiadi Purwanto Purwanto Rifda Fitrianty Rini Purnama Julaeka Shendy Rusie Firmansyah Shofianto Akmal Sundjoto Taufik Sholeh Vinny Dwi Alvionita Wahjudi Utomo M. Wawan Eka Kurniawan Yolanda Dewita Sari Zukhrizal Irbani