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UPAYA MEWUJUDKAN DYNAMIC MANAGERIAL DALAM MEMAKSIMALKAN PELAYANAN PUBLIK: STUDI PADA KANTOR JENDERAL KEKAYAAN NEGARA JAWA TIMUR Mohammad Chifni; Kuswandi Kuswandi; Sri Rahayu
JURNAL ILMIAH EDUNOMIKA Vol 8, No 2 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i2.12152

Abstract

This research aims to explore efforts that can be made to realize dynamic management (dynamic managerial) in order to maximize public services. The focus of this study is the Office of the General of State Assets in East Java as a case study. The research methods used include interviews, observation, and document analysis to collect qualitative data. This research identifies several key factors that influence managerial dynamics in the context of public services, including internal and external factors. Internal factors include competency and capacity of human resources, responsive organizational structure, and use of information technology. On the other hand, external factors include the dynamics of public policy, community expectations, and changes in the external environment. Research findings show that the application of dynamic management can increase the efficiency and effectiveness of public services. Strategies that include increasing human resource capacity, structural termination, and utilizing information technology can have a positive impact in increasing responsiveness to community demands. It is hoped that the results of this research can contribute to the development of dynamic management concepts in the context of public services, especially within the Office of the General of State Assets in East Java. The practical implication is that the application of dynamic management practices can be a basis for improving the performance and quality of public services, as well as providing guidance for similar agencies in facing dynamic changes in the future.
The Effectiveness of Tax Education in Improving Compliance and Achieving Tax Revenue Targets at The Sidoarjo Selatan Primary Tax Office Nuzulul Widyatmo Nugroho; Sri Rahayu; Anita Kartika Sari
Neo Journal of economy and social humanities Vol 5 No 2 (2026): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v5i2.450

Abstract

This study aims to analyze the effect of tax socialization, tax officer competence, and the quality of tax education materials on taxpayer compliance and the achievement of tax revenue targets at the South Sidoarjo Tax Office. This research used a quantitative approach with a survey method. Data were collected by distributing questionnaires to 150 respondents and analyzed using multiple linear regression through two models. The first model examined the effect of the independent variables on taxpayer compliance, while the second model examined their effect on tax revenue targets. The results show that tax socialization, tax officer competence, and the quality of tax education materials partially have a positive and significant effect on taxpayer compliance. These three variables also have a positive and significant effect on the achievement of tax revenue targets. Simultaneously, tax socialization, tax officer competence, and the quality of tax education materials significantly affect taxpayer compliance and tax revenue targets.