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All Journal Jurnal Hukum Adigama Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) IJAE
Vina Octavia
Unknown Affiliation
Agriculture, Biological Sciences & Forestry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice

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PERLINDUNGAN HUKUM TERHADAP JURNALIS DALAM MENULISKAN BERITA KEPADA MASYARAKAT SEBAGAI WUJUD KEBEBASAN BERPENDAPAT DAN KONTROL SOSIAL DITINJAU DARI UU PERS DAN UU ITE (Studi Kasus: 46/Pid.Sus/2021/PN.Plp.) Vina Octavia; Ariawan Gunadi
Jurnal Hukum Adigama Vol. 5 No. 2 (2022): Jurnal Hukum Adigama
Publisher : Fakultas Hukum Universitas Tarumanagara

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Abstract

Freedom of the press is one manifestation of the mandate of Article 28F of the 1945 Constitution of the Republic of Indonesia which reflects the freedom to use various media in terms of seeking, obtaining, possessing, storing, processing and conveying information. In carrying out its functions, rights, obligations and roles, the press respects human rights, and must be professional and controlled by the community. Today, there is a phenomenon of press criminalization caused by journalistic products reported by parties who feel aggrieved. The research method used is normative juridical research. The results of this study are that legal protection for the press as a social institution and vehicle for mass communication that has freedom of expression and independence has been explicitly and surely accommodated in Article 8 of the Press Law. However, often this legal protection does not work as it should in social life. Journalistic products produced by the press and press companies should not be criminalized or brought into the realm of crime. Therefore, it is necessary to re-enforce the mechanism regarding settlements related to the press and adjustments to the Press Law and ITE Law must be made.
ANALISIS KUALITAS PRODUK DAN LAYANAN YANG MEMPENGARUHI KEPUASAN PELANGGAN (STUDI KASUS HYPERMART MALL SKA PEKANBARU) Vina Octavia; Fajar Restuhadi; Eliza Eliza
Indonesian Journal of Agricultural Economics Vol 9, No 2 (2018)
Publisher : Fakultas Pertanian, Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/ijae.9.2.%p

Abstract

This study was conducted to determine the factors that affect customer satisfaction in shoppingat Mall SKA Pekanbaru City. This research was conducted at SKA Mall Pekanbaru. Themethod used is survey method with non probability sampling of accidental sampling. Thenumber of samples taken is 200 samples. The analysis used in this research is StructuralEquation Modelling (SEM) method. The results showed that reliability and responsiveness arethe factors that mostly influence consumer satisfaction of all factors. The result showed thatreliability has value of Critical Ration (CR) of 3,756 with p = *** and responsiveness has CRvalue of 1,972 with p <0.05 = 0,046.
KUALITAS PELAYANAN DAN CITA RASA TERHADAP LOYALITAS PELANGGAN : PERAN MEDIASI BRAND LOVE PADA KONSUMEN BELIKOPI Vina Octavia; Ika Purwanti; Muhammad Sulton; M Adhitya Nugraha Pratama
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 10 No 2 (2026): Edisi Mei - Agustus 2026
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v10i2.7673

Abstract

Penelitian ini dilatarbelakangi oleh meningkatnya persaingan industri kedai kopi yang menuntut pelaku usaha memahami faktor-faktor yang mempengaruhi loyalitas pelanggan. Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan dan cita rasa terhadap loyalitas pelanggan dengan brand love sebagai variabel mediasi pada konsumen BeliKopi di Lamongan. Metode yang digunakan adalah pendekatan kuantitatif dengan teknik analisis Structural Equation Modeling-Partial Least Square (SEM-PLS) terhadap 170 responden. Instrumen penelitian menggunakan skala Likert 1–5, mulai dari sangat tidak setuju hingga sangat setuju, untuk mengukur persepsi responden secara sistematis terhadap variabel penelitian. Hasil penelitian menunjukkan bahwa kualitas pelayanan tidak berpengaruh signifikan terhadap loyalitas pelanggan, serta cita rasa tidak berpengaruh signifikan terhadap loyalitas pelanggan. Namun cita rasa berpengaruh positif dan signifikan terhadap brand love, serta brand love berpengaruh positif dan signifikan terhadap loyalitas pelanggan. Selain itu, brand love mampu memediasi pengaruh cita rasa terhadap loyalitas pelanggan, namun tidak pada kualitas pelayanan. Kesimpulannya, loyalitas pelanggan lebih dipengaruhi oleh emosional dibandingkan aspek fungsional, dimana emosional terhadap merek menjadi kunci dalam membentuk loyalitas pelanggan.
Co-Authors Ariawan Gunadi Eliza Eliza Fajar Restuhadi Ika Purwanti M Adhitya Nugraha Pratama Muhammad Sulton