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All Journal Sinkron : Jurnal dan Penelitian Teknik Informatika International Journal of Islamic Educational Research Harmony Philosophy: International Journal of Islamic Religious Studies and Sharia INSTALL: Information System and Technology Journal
M. Ulil Albab
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Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Education Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : INSTALL: Information System and Technology Journal

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Modernizing Tourism Access: Online Ticketing at Tahura Banjarmasin as a Practical Solution latif, Abdul; M. Ulil Albab; Ratna Lindawati
INSTALL: Information System and Technology Journal Vol 2 No 1 (2025): INSTALL : Information System and Technology Journal
Publisher : LPPM Universitas Sari Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33859/install.v2i1.920

Abstract

This research addresses the development of an online ticket booking system for Tahura (Forest Park) Banjarmasin, a premier natural tourism destination in South Kalimantan, Indonesia. The current manual ticket booking system creates operational inefficiencies, including long queues, time delays, and difficulties in visitor management. This research aims to design and develop an effective online ticket booking system to enhance visitor convenience and improve operational efficiency for park management. The research employs diverse methodological approaches including Use Case Analysis, Persona Development, Focus Groups, Workflow Analysis, and Prototyping to ensure comprehensive system development. The proposed system enables tourists to purchase tickets remotely through digital platforms, reducing physical queues and providing transparent information access. The research demonstrates that implementing an online booking system can significantly improve visitor satisfaction, streamline operations, increase revenue potential, and support sustainable tourism development.
Co-Authors Abdul Latif DHANI ARIATMANTO Ema Utami Najamudin Najamudin Ratna Lindawati Surahman Hidayat