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All Journal MIX : Jurnal Ilmiah Manajemen Jurnal Pengabdian kepada Masyarakat
Rosalina Rosalina
STIE Manajemen Bisnis Indonesia
Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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SOSIALIASI PENGATURAN JABATAN KEPALA DESA DAN DAMPAKNYA BAGI MASYARAKAT DESA Zamhasar Zamhasar; T. Fahrul Gafar; Suryaningsih Suryaningsih; Santi Octavia; Rosalina Rosalina; Desi Susanti
J-ABDI: Jurnal Pengabdian kepada Masyarakat Vol. 2 No. 8: Januari 2023
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jabdi.v2i8.4992

Abstract

UU Desa melembagakan sistem baru checks and balances terhadap kepala desa, menempatkan lebih banyak kontrol di tangan masyarakat secara umum. Undang-undang ini juga mengakui kedaulatan dan otonomi desa-desa di Indonesia, menegaskan hak mereka untuk memprioritaskan dan mengelola pembangunan di tingkat desa sesuai dengan prinsip-prinsip dan pemerintahan lokal. Pengabdian kepada masyarakat ini dilakukan untuk memastikan bahwa prinsip-prinsip partisipasi masyarakat dalam memilih kepala desa betul-betul dilakukan secara transparan, dan prinsip-prinsip akuntabilitas dipraktikkan, serta memahamkan kepada masyarakat desa tentang pengaturan jabatan kepala desa. Adapun tahapan yang ditempuh dalam pengabdian ini adalah: kunjungan lokasi, analisa lokasi, serta sosialisasi dan FGD. Hasil dari pengabdian ini adanya suatu harapan kepada pihak pengambil kebijakan sebelum merevisi UU No.6/2014 tentang desa haruslah berdasarkan hasil kajian yang matang dan refleksi terhadap 9 tahun implementasi UU desa perlu dilakukan agar dapat mengambil keputusan yang tepat
E-Commerce Growth and Its Impact on Logistics Performance, Service Quality, and Customer Experience in Indonesia Purnomo Purnomo; Fenny Damayanti; Rosalina Rosalina
MIX: JURNAL ILMIAH MANAJEMEN Vol. 16 No. 2 (2026): MIX : Jurnal Ilmiah Manajemen
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jurnal_mix.2026.v16i2.008

Abstract

Objectives: This study aims to analyze the impact of e-commerce growth on logistics performance, service quality, and customer experience in Indonesia. Based on Service-Dominant Logic (SDL), this study explores the role of logistics capabilities in creating customer value amidst the rapid growth of the digital commerce ecosystem. Methodology: The study employed a mixed-methods explanatory design. Quantitative data were collected from 150 e-commerce consumers and analyzed using AMOS-based Structural Equation Modeling (SEM). Qualitative data were obtained through interviews with logistics practitioners to strengthen and validate the quantitative results. Findings: The findings indicate that e-commerce growth has a significant positive effect on logistics performance. Logistics performance has also been shown to improve service quality, and service quality has a positive impact on customer experience. Furthermore, service quality mediates the relationship between logistics performance and customer experience. This indicates that operational capabilities create customer value through service perceptions. Conclusion: Qualitative results highlight the importance of last-mile delivery innovation, transparency, responsiveness, and service recovery in building trust and customer experience. This study adds to the SDL literature by demonstrating that logistics performance is a strategic resource whose value is realized through service quality. These findings are also relevant for e-commerce companies and logistics providers in emerging digital markets.
Co-Authors Desi Susanti Fenny Damayanti Purnomo Purnomo Santi Octavia Suryaningsih Suryaningsih T. Fahrul Gafar Zamhasar Zamhasar