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All Journal Jurnal Ilmiah Matrik Journal of Information Systems and Informatics ABDIKOM
Widya Cholil
Universitas Pembangunan Nasional Veteran Jakarta
Computer Science & IT

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Evaluating Rural E-Government Web Service Using Design Thinking and COBIT 2019: A Case Study of Indramayu Regency Widya Cholil; Tri Rahayu; Tjahjanto; Prihandoko; Vidyasagar Potdar
Journal of Information System and Informatics Vol 8 No 3 (2026): June
Publisher : Asosiasi Doktor Sistem Informasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63158/journalisi.v8i3.1661

Abstract

This study evaluates the maturity of public web services in Indramayu Regency, Indonesia, using a Design Thinking methodology combined with the COBIT 2019 Process Performance Model, aiming to clarify the digital governance gap in rural public service delivery. The research applies the five-stage Design Thinking process (Empathize, Define, Ideate, Prototype, Test) as an evaluation lens. Data were collected from 45 respondents through interviews, questionnaires, direct observations, and workshops with village officials. The COBIT 2019 Process Attribute Achievement Model was used to quantify capability maturity levels across each Design Thinking phase for 14 public web services in the regency. Most public web services scored only ‘Manage’ in the Empathize phase, with BPS Indramayu and PPID reaching ‘Established’. The Ideate, Prototype, and Test phases were predominantly ‘Performed’, with only BPS Indramayu and SIPADU reaching 'Managed'. These findings indicate that most platforms function primarily as informational websites with limited user-driven innovation, prototyping, and structured testing. This study offers a novel integrative framework that combines human-centered Design Thinking with COBIT 2019 governance assessment to assess the public sector web services of digital transformation in decentralized rural governance contexts, providing a scalable, empirically grounded model applicable to other rural communities.
Implementasi Metode Design Thinking Dalam Merancang E-Office Sebagai Pendukung Otomatisasi Perkantoran Desa  Tri Rahayu; Anita Muliawati; Rio Wirawan; Tjahjanto; Bambang Triwahyono; Widya Cholil
Jurnal Ilmiah Matrik Vol. 28 No. 1 (2026): Jurnal Ilmiah Matrik
Publisher : Direktorat Riset dan Pengabdian Pada Masyarakat (DRPM) Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33557/xqcaf065

Abstract

Public services at Pabean Udik Village, Indramayu, are often hindered by paper-based bureaucracy, physical archive damage risks in coastal areas, and validation limitations due to the Village Head's external duties. This study aims to design an automated e-office application using the human-centered Design Thinking method. Through the Empathize, Define, Ideate, Prototype, and Test stages, initial Crazy 8 sketches were developed into high-fidelity interactive prototypes using Figma. The design encompasses public service interfaces (instant NIK integration, real-time document tracking) and internal staff management (digital attendance, leave management). System evaluation utilized Black-Box Testing and Usability Testing via the System Usability Scale (SUS) questionnaire involving 8 village officials. Functional tests achieved 100% success, while average SUS scores surged significantly from 61.5 (Marginal Low) in the first cycle to 79.5 (Acceptable/Grade B) in the second cycle following interface refinements. The application successfully reduced service time from 25–40 minutes to just 3–5 minutes.
Penguatan Kapasitas Kader Desa melalui Pelatihan dan Implementasi Tata Kelola Aplikasi Indramayudesa.Id di Kabupaten Indramayu Widya Cholil; Jayanta; Tjahjanto Tjahjanto; Rio Wirawan; Wan Suryani Wan Awang; Muhammad Azkal Azkia; Mochammad Fariz Satyawan
Jurnal Pengabdian kepada Masyarakat Bidang Ilmu Komputer Vol 4 No 1 (2025): Jurnal Pengabdian Kepada Masyarakat Bidang Ilmu Komputer (ABDIKOM)
Publisher : Universitas Pembangunan Nasional "Veteran" Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52958/abdikom.v4i1.13012

Abstract

Peningkatan kapasitas sumber daya manusia di tingkat desa merupakan fondasi penting dalam mendukung strategi desa digital yang tengah dikembangkan di Kabupaten Indramayu. Kegiatan pengabdian masyarakat ini bertujuan untuk memperkuat kompetensi kader desa melalui pelatihan dan implementasi beberapa aplikasi digital, antara lain Indramayudesa.Id, Siskeudes, Sistem Informasi Desa (SID), E-Office, Lapor Indramayu, SIPBM, dan SIGAP sebagai bagian dari upaya strategis digitalisasi desa. Program ini dirancang dengan pendekatan pelatihan partisipatif, yang melibatkan sesi teori dan praktik penggunaan aplikasi secara langsung. Materi pelatihan mencakup pengenalan fitur-fitur utama dari masing-masing aplikasi, simulasi pengelolaan data desa, serta strategi pemanfaatan teknologi untuk meningkatkan pelayanan publik dan administrasi desa secara digital sesuai arah kebijakan desa digital Kabupaten Indramayu. Selain itu, kegiatan ini juga mendorong kader desa untuk menjadi agen perubahan dalam mengedukasi masyarakat terkait literasi digital dan pemanfaatan aplikasi-aplikasi tersebut. Hasil monitoring dan evaluasi menunjukkan adanya peningkatan signifikan dalam pemahaman dan keterampilan kader desa terhadap penggunaan berbagai aplikasi digital, serta tumbuhnya motivasi kader untuk mengintegrasikan solusi digital ke dalam tata kelola desa. Dengan demikian, pelatihan dan implementasi aplikasi-aplikasi digital diharapkan dapat memperkuat kapasitas kader desa, mendukung strategi desa digital, serta mendorong terwujudnya desa yang lebih transparan, partisipatif, dan inovatif di Kabupaten Indramayu.
Co-Authors Anita Muliawati Jayanta Mochammad Fariz Satyawan Muhammad Azkal Azkia Prihandoko Rio Wirawan Tjahjanto Tjahjanto Tjahjanto Tri Rahayu Triwahyono, Bambang Vidyasagar Potdar Wan Suryani Wan Awang