Article Per Year (5 Year)
p-Index From 2020 - 2025
2.096
P-Index
This Author published in this journals
All Journal JURNAL SISTEM INFORMASI BISNIS Journal of Telematics and Informatics Jurnal Transformatika JUITA : Jurnal Informatika Al-Ihkam: Jurnal Hukum dan Pranata Sosial Proceeding of the Electrical Engineering Computer Science and Informatics TRANSISTOR Elektro dan Informatika Sistemasi: Jurnal Sistem Informasi Jurnal Pengabdian kepada Masyarakat Nusantara JAST Nusantara of Engineering (NOE) Jurnal Rekayasa Sistem Informasi dan Teknologi JuTISI (Jurnal Teknik Informatika dan Sistem Informasi)
Badieah Assegaf
Universitas Sultan Agung
Religion Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mechanical Engineering Social Sciences

Published : 18 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Jurnal Transformatika

 1 
Visitor Satisfaction Analysis of Library Services at Sultan Agung Islamic University Using Libqual and Fuzzy Riansyah, Andi; Pratama, Nirmala Putri; Assegaf, Badieah
Jurnal Transformatika Vol. 18 No. 1 (2020): July 2020
Publisher : Jurusan Teknologi Informasi Universitas Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26623/transformatika.v18i1.2123

Abstract

Quality of service is part of the services provided by the Universitas Islam Sultan Agung (UNISSULA) library so that it matches the expectations and needs of visitors. There is not yet a system that can be used to measure service quality so that the process of measuring services is less than optimal. So it needs to be made a system that can be used to evaluate the quality of library services. The system was built using two methods in its development, namely the Libqual Method and the Fuzzy Tsukamoto Method by using a Likert scale from values 1 to 5. The Libqual method is used to measure the gap between perception and expectations with two calculations namely Adequancy Gap (AG) and Superiority Gap (SG) , in Fuzzy Tsukamoto there are four process processes, namely fuzzyfication, rule formation, inference and defuzzyfication machines which are used as ranking of each question on the questionnaire regarding service quality. Ranking aims to find out the question items about the quality of service that has the best value on a scale from small to large. The results of calculations using Libqual and Fuzzy Tsukamoto from three dimensions that exist in Libqual, Library as Place gets first rank with a value of 3,31 which is the most optimal service quality.
Co-Authors Ahmad Jalaluddin Ahmad Mujib Akmalia Fatimah Alamsyah Alamsyah Alfiah Nurul Fatimah Intan Pertiwi Ali Selamat Andi Riansyah Bahtiar, Thoriq Bayu Surarso Dewi Ayu Fatmawati Eko Saputra, Wardianto Ghozi Fidaul Haq Ghufron Imam Much Ibnu Subroto Jenny Putri Hapsari Lanang Bagus Prakarsa Muhammad Khosyi’in Muna Madrah Muna Yastuti Madrah Munaf Ismail Nadia Wulandari Nur Muhammad Syaifuddin Pratama, Nirmala Putri Rachmat Gernowo Riansyah, Andi Sam Farisa Chaerul Haviana Sri Arttini Dwi Prasetyawati Sri Mulyono Sri Mulyono Suharyo Herwasto Wardianto Eko Saputra