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All Journal PIKSEL : Penelitian Ilmu Komputer Sistem Embedded and Logic JURTEKSI Eduvest - Journal of Universal Studies
Maniah Maniah
Universitas Logistik dan Bisnis Internasional
Aerospace Engineering Computer Science & IT Decision Sciences, Operations Research & Management Health Professions Neuroscience Social Sciences

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OPERATIONAL RISK ANALYSIS FOR MANPOWER (DRIVER) ON POSTAL NETWORK Maniah Maniah; Erna Mulyati; Dini Hamidin
JURTEKSI (Jurnal Teknologi dan Sistem Informasi) Vol 9, No 2 (2023): Maret 2023
Publisher : STMIK Royal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/jurteksi.v9i2.1905

Abstract

Abstract: PT. Indonesian logistics posts have cooperation in the postal network field, namely cooperation in sending goods or shipments at a certain time, a certain amount from one point to another in accordance with a warrant from the partner. Components of the postal network include Manpower, vehicles, postal operational control, and operational costs. This study aims to examine the problems and roots of problems that cause risk potential for the risk of postal network components, especially in the manpower component (driver), and know how high the impact of the risk. The research method used in this study is qualitative and semi-quantitative methods by conducting case studies. Data collection was carried out by interview/FGD, and the distribution of questionnaires. The results showed that the risk of manpower is at high and very high levels. The results of the study will provide recommendations to the manpower component (driver) in the form of risk mitigation and can be used by companies in managing operational risk on postal networks, especially in the manpower component (driver).            Keywords: manpower; operational risk; postal network; risk mitigation.  Abstrak: PT. Pos Logistik Indonesia memiliki kerjasama dalam bidang Jaringan Postal, yaitu kerjasama dalam mengirimkan barang atau kiriman pada waktu tertentu, jumlah tertentu dari satu titik ke titik lain sesuai dengan surat perintah dari mitra. Komponen pada jaringan Postal meliputi: Man Power, Kendaraan, Pengendalian Operasional Postal, dan Biaya Operasional. Penelitian ini bertujuan untuk mengkaji permasalahan dan akar masalah yang menimbulkan potensi kejadian risiko pada komponen Jaringan Postal khususnya pada komponen manpower (driver) dan mengetahui seberapa tinggi dampak risikonya. Metode penelitian yang digunakan dalam penelitian ini adalah metode kualitatif dan semi kuantitatif dengan melakukan studi kasus. Pengumpulan data dilakukan dengan cara wawancara/FGD, dan penyebaran kuesioner. Hasil penelitian menunjukan bahwa risiko pada manpower berada pada level high dan very high. Hasil penelitian akan memberikan rekomendasi terhadap komponen manpower (driver) berupa mitigasi risiko dan dapat digunakan perusahaan dalam pengelolaan risiko operasional pada jaringan Postal khususnya pada komponen manpower (driver). Kata kunci: jaringan postal; manpower; mitigasi risiko; risiko operasional. 
Optimizing Migration of Applications Through Effective Risk Measurement Maniah Maniah; Erna Mulyati; Dini Hamidin
PIKSEL : Penelitian Ilmu Komputer Sistem Embedded and Logic Vol. 13 No. 1 (2025): Maret 2025
Publisher : LPPM Universitas Islam 45 Bekasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33558/piksel.v13i1.10800

Abstract

Cloud Computing is a service that provides network storage space and computer resources using an internet connection as an access medium. The process of migrating to cloud computing goes through several stages sequentially and continuously, but sometimes the process of migrating to cloud computing faces obstacles or even failure, this is of course a risk for cloud service users. For this reason, before migrating to the cloud, it is necessary to prepare well, because if not, it will cause losses which will have a risk impact on the company. An effort to minimize risks for cloud service users is to carry out a risk assessment. The aim of this research is to create a model for risk assessment of logistics business applications in cloud migration. The risk value measurement model developed adopts the risk management model from the ISACA Risk IT Framework, the risk management process part of the ISO 31000 standard and adopts the phases of the OCTAVE method. Based on the method of measuring risk values from the results of this research, companies will know how much risk is likely to arise due to the use of cloud data centers, so that risk mitigation can be carried out immediately. This will have an impact on increasing the security of cloud services, and this is the main thing in increasing public confidence in using cloud services.
Influence of Logistics Service Quality, Delivery Reliability, and Price on Customer Satisfaction with Customer Service as Mediator and Logistic Service Recovery as Moderator in Freight Forwarding Industry Iksan Ade Kurniawan; Melia Eka Lestiani; Maniah Maniah
Eduvest - Journal of Universal Studies Vol. 6 No. 5 (2026): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v6i5.53156

Abstract

The growing competition in the logistics industry, particularly in freight forwarding, requires companies to deliver superior services that meet customer needs and expectations. This research aims to assess the conditions of Logistics Service Quality, Delivery Reliability, Price, Customer Service, Logistic Service Recovery, and Customer Satisfaction at PT Silkargo; analyze the effects of Logistics Service Quality, Delivery Reliability, and Price on Customer Satisfaction; examine the mediating role of Customer Service; and evaluate the moderating role of Logistic Service Recovery in the proposed research model. A quantitative explanatory design was applied using purposive sampling to collect responses from PT Silkargo customers. Data were obtained through a Likert-scale questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to test direct, mediating, and moderating relationships among variables. The results show that Logistics Service Quality, Delivery Reliability, and Price significantly influence Customer Satisfaction, while Customer Service significantly mediates the relationships between those antecedents and Customer Satisfaction. Logistic Service Recovery significantly moderates the relationships between Logistics Service Quality and Customer Satisfaction, as well as between Price and Customer Satisfaction, but does not significantly moderate the relationship between Delivery Reliability and Customer Satisfaction. These findings indicate that, in the context of B2B lubricant distribution, customer satisfaction is threshold-based, where reliability and service quality function as necessary conditions rather than sources of competitive advantage.
Co-Authors Dini Hamidin Erna Mulyati Iksan Ade Kurniawan Melia Eka Lestiani