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All Journal Mimbar Administrasi Mandiri ECONEUR (Journal of Economics and Entrepreneurship)
Ratih Hendra Ningsih
Politeknik Sukabumi
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Kualitas Pelayanan Pada MA Al-Badriyah Di Kabupaten Sukabumi Sagita, Novi Evalin; Ningsih, Ratih Hendra
ECONEUR (Journal of Economics and Entrepreneurship) Vol 13, No 2 (2024): Volume 13, Nomor 2, Desember 2024
Publisher : ECONEUR (Journal of Economics and Entrepreneurship)

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Abstract

One of the things that influences the success of students in the learning process at school is the quality of services provided by the school to students. Good service quality will improve the school's image and reputation in the eyes of the community. The aim of this research is to determine the quality of service at MA Al-Badriyah in Sukabumi Regency. The method used by researchers is a descriptive quantitative method. Data collection through interviews, observations and questionnaires. The level of community satisfaction is measured using 6 dimensions, namely service facilities, reliability, responsiveness, guarantee, price and empathy. Results from several indicators taking as many as 104 respondents. Obstacles that occur in the service process at MA Al-Badriyah include: toilet facilities that are not comfortable, many toilets that need to be repaired, inadequate library space, narrow rooms, few book facilities, and the environment is not clean, some teachers are less than optimal in the process teaching, teachers and staff are less responsive in providing services to students, the information conveyed to students still contains inaccuracies, the school is less open regarding financial matters, and the school does not respond to any complaints/complaints from students. The conclusion of this research shows that the research results contribute to the quality of service at MA Al-Badriyah in Sukabumi Regency and student satisfaction can be used as input or consideration in developing services in the future. 
KUALITAS PELAYANAN POSYANDU DI KECAMATAN GUNUNG GURUH KABUPATEN SUKABUMI Hendraningsih, Ratih; Liliawati, Lia; Arief Firman Nurdin, Mochamad; Mita Afriani
Mimbar Administrasi Mandiri Vol. 21 No. 1 (2025): Mimbar Administrasi Mandiri
Publisher : STISIP Widyapuri Mandiri Sukabumi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37949/mimbar211211

Abstract

Service quality is the main benchmark in the success of a public service. Posyandu is one of the public service providers for the community. The purpose of this study is to evaluate the services of posyandu cadres in providing services to the community, to find out the achievement of the results of cadre services compared to the expectations of the community regarding information literacy, parenting and professionalism of cadres. This study uses the SERVQUAL method where in this method objects are measured using dimensions such as tangible, reliability, responsiveness, assurance and empathy. The object of this study is the cadres of posyandu in Gunung Guruh District as many as 74 posyandu spread across 5 villages. The total population in this study is 4,395 mothers of infants/toddlers and pregnant women with a sample of 97 mothers of babies/toddlers and pregnant women. The results of the study showed that from the five dimensions of service, there was a gap between perception and average expectations of -0.299 with an average percentage of perception achievement of 93.24%. The lowest percentage is found in the physical evidence dimension (tangible) with a perception achievement of 85.65 with a gap of -0.631, in this physical evidence dimension shows several indicators that must be improved. Meanwhile, the achievement of perception of the other four dimensions is above 90%.
Co-Authors Arief Firman Nurdin, Mochamad Lia Liliawati Mita Afriani Sagita, Novi Evalin