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All Journal JURNAL PENDIDIKAN TAMBUSAI Jurnal Formil (Forum Ilmiah) Kesmas Respati Jurnal Ners International Journal Of Science, Technology & Management (IJSTM) SEHATI: Jurnal Kesehatan Jurnal Masyarakat Mengabdi Nusantara Journal of Hospital Administration and Management (JHAM) Jurnal Pengabdian Kolaborasi dan Inovasi IPTEKS JURNAL ILMIAH KESEHATAN MASYARAKAT DAN SOSIAL Sahabat Sosial: Jurnal Pengabdian Masyarakat Jurnal Kabar Masyarakat Aspirasi : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat Karunia: Jurnal Hasil Pengabdian Masyarakat Indonesia Toplama Kesejahteraan Bersama : Jurnal Pengabdian dan Keberlanjutan Masyarakat
Victor E. D Palapessy
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Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Transportation Veterinary

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Empowering Siswa SMA Menjadi Agen Perubahan dalam Promosi Pelayanan Kesehatan Digital Victor E D Palapessy; Rini Susanti
Karunia: Jurnal Hasil Pengabdian Masyarakat Indonesia Vol. 3 No. 4 (2024): Desember : Jurnal Hasil Pengabdian Masyarakat Indonesia
Publisher : Fakultas Teknik Universitas Maritim AMNI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/karunia.v3i4.2687

Abstract

This study aims to examine the contribution of historical science in the effort to revitalize museums as educational institutions and preserve cultural heritage. Museums, as public spaces that store and exhibit historical collections, have an important role in facilitating public understanding of the nation's history. However, in the context of the development of the times and changes in public preferences, museums often face challenges in attracting visitors. The contribution of historical science in museum revitalization includes a more interactive approach, technology integration, and storytelling based on in-depth historical research. Thus, historical science not only functions as a source of information, but also as a basis for creating educational experiences that can connect the current generation with relevant historical values. This study suggests various revitalization strategies that can be applied to increase the attractiveness and function of museums as centers for learning and preserving culture, as well as strengthening historical awareness.
ANALYSIS OF PATIENT SATISFACTION LEVELS WITH INPATIENT INSTALLATION SERVICES AT SOEDARSONO DARMOSOEWITO HOSPITAL, BATAM CITY (PERIOD JULY – OCTOBER 2024) Palapessy, Victor E.D; Susanti, Rini
TOPLAMA Vol. 2 No. 2 (2025): TOPLAMA
Publisher : PT Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/tla.v2i2.338

Abstract

This study aims to analyze patient satisfaction levels with inpatient services at Soedarsono Darmosoewito Hospital in Batam City from July to October 2024. The method used is a survey with a descriptive approach to describe the phenomenon of patient satisfaction. The sample of this study consists of 50 patients who were hospitalized, with the sampling technique of accidental sampling. Data collection was conducted through observation and interviews, as well as questionnaires measuring five service dimensions: tangible, reliability, responsiveness, assurance, and empathy. The results show that overall, patient satisfaction with inpatient services at Soedarsono Darmosoewito Hospital is positive. The dimensions of physical evidence, reliability, and empathy received good scores, with particular attention to cleanliness, comfort, and staff attitudes. However, several aspects need improvement, especially in communication and waiting times. This study provides recommendations for service improvements to enhance patient satisfaction.
TRANSFORMASI DIGITAL DALAM PELAYANAN RUMAH SAKIT : MENAKAR EFEKTIVITAS, TANTANGAN, DAN IMPLIKASI TERHADAP KUALITAS LAYANAN KESEHATAN DI INDONESIA Palapessy, Victor E. D; Susanti, Rini
Journal of Hospital Administration and Management (JHAM) Vol 6 No 1 (2025): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v6i1.615

Abstract

ABSTRACT ​​Digital transformation in hospital services has become one of the key strategies for improving the quality of healthcare services in Indonesia. This study aims to explore the effectiveness of digital technology implementation, identify challenges encountered during the transformation process, and analyze its implications on the quality of medical services. Using a qualitative approach, the study involves in-depth interviews with ten healthcare professionals from various hospitals across Indonesia. Data analysis was conducted using a thematic method to uncover key patterns in the informants' perceptions and experiences. The findings indicate that digitalization can enhance bureaucratic efficiency and the accuracy of medical records, yet it still faces three major challenges: limited training and adaptation among medical staff, dependency on uneven technological infrastructure, and barriers to digital accessibility—particularly for elderly patients or those unfamiliar with technology. These findings support previous literature highlighting the importance of human resource readiness and supporting systems in the success of digital transformation in the healthcare sector. This study contributes to the development of a conceptual framework for inclusive and sustainable implementation of digital technology in hospitals. Practical implications include the need for designing adaptive training policies and investing in equitable digital infrastructure. Further research is recommended to cover broader geographical contexts and incorporate quantitative analysis to strengthen the generalizability of the findings. Keywords : Hospital digitalization, digital transformation, healthcare services, technological challenges, service effectiveness
Meningkatkan Kepedulian Sosial Melalui Kegiatan Donor Darah Kolaboratif Antara IKT Kartini Batam, Yayasan Buddha Tzu Chi dan Palang Merah Indonesia Juanna Soehardy; Victor Palapessy; Julia Veronika Larasati; Suryani Suryani
ASPIRASI : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat Vol. 3 No. 4 (2025): Juli : ASPIRASI : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat
Publisher : Asosiasi Periset Bahasa Sastra Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/aspirasi.v3i4.2151

Abstract

Blood donation activities are an essential form of community service to help meet the growing demand for blood in Indonesia. The collaboration between IKT Kartini Batam, Yayasan Buddha Tzu Chi, and the Indonesian Red Cross (PMI) represents a strategic approach to enhance public social awareness through blood donation. This activity aims to educate the community about the benefits of blood donation and encourage more individuals to participate in this social cause. Held on June 22, 2025, the blood donation event involved 120 donors and successfully raised new awareness among the community, particularly about the importance of blood donation as part of social responsibility. Moreover, the collaboration between the three institutions strengthened existing social networks and enriched the academic community's understanding of community service. The event's evaluation showed positive results with an increase in the number of donors and active community participation, despite some technical challenges related to the number of medical staff. Overall, this activity had a significant impact both socially and academically, and it is expected to continue growing, offering greater benefits to society in the future.
Pelatihan Pemanfaatan Tanaman Obat Keluarga untuk Optimalisasi Kesehatan Berbasis Tradisional Restu Prihandini; Victor Palapessy; Derry Trisna Wahyuni; Nanda Azzahra
Kesejahteraan Bersama : Jurnal Pengabdian dan Keberlanjutan Masyarakat Vol. 3 No. 1 (2026): Januari: Kesejahteraan Bersama : Jurnal Pengabdian dan Keberlanjutan Masyarakat
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/bersama.v3i1.2859

Abstract

This community service program aims to enhance the knowledge and skills of the community in Pulau Akar, Setokok Village, Batam City, in utilizing Family Medicinal Plants (TOGA) for optimizing health based on traditional methods. The program was carried out through training involving housewives, community leaders, and local health cadres. The methods used include an initial survey, practical training on types of medicinal plants, their benefits, processing methods, and the distribution of TOGA seedlings to be planted at participants' homes. Additionally, group discussions were held to reinforce understanding and organize TOGA utilization within the community. The results of this program showed a significant increase in participants' understanding and skills regarding the use of TOGA for treating minor ailments and disease prevention. The community began planting TOGA around their homes, creating herbal gardens that can be used as a source of natural medicine. Furthermore, the emergence of local leaders actively disseminating knowledge about TOGA was an important outcome of this service. Social change was also evident as the community became more aware of the importance of managing health independently using local resources. It is hoped that this program will continue with regular training and the strengthening of TOGA utilization groups to ensure the sustainability of this program in the future.
Peran Teknologi Digital dalam Meningkatkan Manajemen Pelayanan Rumah Sakit di Tengah Perubahan Kebijakan Kesehatan Victor ED Palapessy; Rini Susanti; Suriyani Suriyani; Rika Irawan
SEHATI: Jurnal Kesehatan Vol 6, No 1 (2026)
Publisher : Pelantar Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52364/sehati.v6i1.180

Abstract

This study aims to explore the impact of digital technology on hospital management in the context of changing healthcare policies. The main focus of the research is to understand how the implementation of digital technology can enhance operational efficiency and patient satisfaction within the dynamic healthcare policy environment. The research design used is quantitative with a survey approach, where data was collected through questionnaires from 50 respondents working in hospitals that have adopted digital technology. Data analysis was conducted using descriptive statistics and multiple linear regression to examine the relationship between digital technology variables and hospital management. The main findings of this study indicate that digital technology improves operational efficiency and patient satisfaction, but is also confronted with challenges such as inadequate staff training and data security issues. Additionally, supportive healthcare policies accelerate the adoption of digital technology in hospitals. This study contributes to hospital management literature by highlighting the important role of digital technology in improving healthcare services. The practical implication of these findings is the importance of supporting policies and adequate staff training. Future research is recommended to adopt a longitudinal design and expand the sample to monitor the long-term impact of digital technology in hospitals
Co-Authors Alif Rahman Habibi Bambang Sucipto Cut Ita Erliana Dahlan Abdullah Damayanti, Elok Derry Trisna Wahyuni S Devin Mahendika Eko Prastyo Fachry Abda El Rahman Faridah Hariyani Febriani, Fitri Iskandar Zulkarnaen Juanna Soehardy Julia Veronika Larasati Latif, Sarifudin Andi M. Khalid Fredy Saputra Muhammad Rakib Latuconsina Nanda Azzahra Nur Febrianti Rahmat Pannyiwi Restu Prihandini Rifadhil Akbar Maulana Rika Irawan Rini Susanti Rini Susanti Rini Susanti Saka Suminar Sakdiah, Halimaktun Sillehu, Sahrir Supriatin Supriatin Suriyani Suriyani Suryani Suryani Tahulending, Anneke A Willy Anthony Iqnatius Wullur Yundari, Yundari