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All Journal JURNAL PENDIDIKAN TAMBUSAI Jurnal Formil (Forum Ilmiah) Kesmas Respati Jurnal Ners International Journal Of Science, Technology & Management (IJSTM) Jurnal Masyarakat Mengabdi Nusantara Journal of Hospital Administration and Management (JHAM) Jurnal Pengabdian Kolaborasi dan Inovasi IPTEKS JURNAL ILMIAH KESEHATAN MASYARAKAT DAN SOSIAL Sahabat Sosial: Jurnal Pengabdian Masyarakat Jurnal Kabar Masyarakat Karunia: Jurnal Hasil Pengabdian Masyarakat Indonesia Toplama
Victor E. D Palapessy
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Empowering Siswa SMA Menjadi Agen Perubahan dalam Promosi Pelayanan Kesehatan Digital Victor E D Palapessy; Rini Susanti
Karunia: Jurnal Hasil Pengabdian Masyarakat Indonesia Vol. 3 No. 4 (2024): Desember : Jurnal Hasil Pengabdian Masyarakat Indonesia
Publisher : Fakultas Teknik Universitas Maritim AMNI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/karunia.v3i4.2687

Abstract

This study aims to examine the contribution of historical science in the effort to revitalize museums as educational institutions and preserve cultural heritage. Museums, as public spaces that store and exhibit historical collections, have an important role in facilitating public understanding of the nation's history. However, in the context of the development of the times and changes in public preferences, museums often face challenges in attracting visitors. The contribution of historical science in museum revitalization includes a more interactive approach, technology integration, and storytelling based on in-depth historical research. Thus, historical science not only functions as a source of information, but also as a basis for creating educational experiences that can connect the current generation with relevant historical values. This study suggests various revitalization strategies that can be applied to increase the attractiveness and function of museums as centers for learning and preserving culture, as well as strengthening historical awareness.
ANALYSIS OF PATIENT SATISFACTION LEVELS WITH INPATIENT INSTALLATION SERVICES AT SOEDARSONO DARMOSOEWITO HOSPITAL, BATAM CITY (PERIOD JULY – OCTOBER 2024) Palapessy, Victor E.D; Susanti, Rini
TOPLAMA Vol. 2 No. 2 (2025): TOPLAMA
Publisher : PT Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/tla.v2i2.338

Abstract

This study aims to analyze patient satisfaction levels with inpatient services at Soedarsono Darmosoewito Hospital in Batam City from July to October 2024. The method used is a survey with a descriptive approach to describe the phenomenon of patient satisfaction. The sample of this study consists of 50 patients who were hospitalized, with the sampling technique of accidental sampling. Data collection was conducted through observation and interviews, as well as questionnaires measuring five service dimensions: tangible, reliability, responsiveness, assurance, and empathy. The results show that overall, patient satisfaction with inpatient services at Soedarsono Darmosoewito Hospital is positive. The dimensions of physical evidence, reliability, and empathy received good scores, with particular attention to cleanliness, comfort, and staff attitudes. However, several aspects need improvement, especially in communication and waiting times. This study provides recommendations for service improvements to enhance patient satisfaction.
TRANSFORMASI DIGITAL DALAM PELAYANAN RUMAH SAKIT : MENAKAR EFEKTIVITAS, TANTANGAN, DAN IMPLIKASI TERHADAP KUALITAS LAYANAN KESEHATAN DI INDONESIA Palapessy, Victor E. D; Susanti, Rini
Journal of Hospital Administration and Management (JHAM) Vol 6 No 1 (2025): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v6i1.615

Abstract

ABSTRACT ​​Digital transformation in hospital services has become one of the key strategies for improving the quality of healthcare services in Indonesia. This study aims to explore the effectiveness of digital technology implementation, identify challenges encountered during the transformation process, and analyze its implications on the quality of medical services. Using a qualitative approach, the study involves in-depth interviews with ten healthcare professionals from various hospitals across Indonesia. Data analysis was conducted using a thematic method to uncover key patterns in the informants' perceptions and experiences. The findings indicate that digitalization can enhance bureaucratic efficiency and the accuracy of medical records, yet it still faces three major challenges: limited training and adaptation among medical staff, dependency on uneven technological infrastructure, and barriers to digital accessibility—particularly for elderly patients or those unfamiliar with technology. These findings support previous literature highlighting the importance of human resource readiness and supporting systems in the success of digital transformation in the healthcare sector. This study contributes to the development of a conceptual framework for inclusive and sustainable implementation of digital technology in hospitals. Practical implications include the need for designing adaptive training policies and investing in equitable digital infrastructure. Further research is recommended to cover broader geographical contexts and incorporate quantitative analysis to strengthen the generalizability of the findings. Keywords : Hospital digitalization, digital transformation, healthcare services, technological challenges, service effectiveness
Co-Authors Alif Rahman Habibi Andi Latif, Sarifudin Bambang Sucipto Cut Ita Erliana Dahlan Abdullah Damayanti, Elok Devin Mahendika Eko Prastyo Faridah Hariyani Febriani, Fitri Iskandar Zulkarnaen M. Khalid Fredy Saputra Muhammad Rakib Latuconsina Nur Febrianti Nurhaedah Nurhaedah Rahmat Pannyiwi Rifadhil Akbar Maulana Rini Susanti Rini Susanti Saka Suminar Sakdiah, Halimaktun Sillehu, Sahrir Supriatin Supriatin Tahulending, Anneke A Willy Anthony Iqnatius Wullur Yundari, Yundari