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All Journal JURNAL PENDIDIKAN TAMBUSAI Jurnal Formil (Forum Ilmiah) Kesmas Respati Jurnal Ners International Journal Of Science, Technology & Management (IJSTM) Jurnal Masyarakat Mengabdi Nusantara Journal of Hospital Administration and Management (JHAM) Jurnal Pengabdian Kolaborasi dan Inovasi IPTEKS JURNAL ILMIAH KESEHATAN MASYARAKAT DAN SOSIAL Sahabat Sosial: Jurnal Pengabdian Masyarakat Jurnal Kabar Masyarakat Karunia: Jurnal Hasil Pengabdian Masyarakat Indonesia Toplama
Victor E. D Palapessy
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Journal : Toplama

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ANALYSIS OF PATIENT SATISFACTION LEVELS WITH INPATIENT INSTALLATION SERVICES AT SOEDARSONO DARMOSOEWITO HOSPITAL, BATAM CITY (PERIOD JULY – OCTOBER 2024) Palapessy, Victor E.D; Susanti, Rini
TOPLAMA Vol. 2 No. 2 (2025): TOPLAMA
Publisher : PT Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/tla.v2i2.338

Abstract

This study aims to analyze patient satisfaction levels with inpatient services at Soedarsono Darmosoewito Hospital in Batam City from July to October 2024. The method used is a survey with a descriptive approach to describe the phenomenon of patient satisfaction. The sample of this study consists of 50 patients who were hospitalized, with the sampling technique of accidental sampling. Data collection was conducted through observation and interviews, as well as questionnaires measuring five service dimensions: tangible, reliability, responsiveness, assurance, and empathy. The results show that overall, patient satisfaction with inpatient services at Soedarsono Darmosoewito Hospital is positive. The dimensions of physical evidence, reliability, and empathy received good scores, with particular attention to cleanliness, comfort, and staff attitudes. However, several aspects need improvement, especially in communication and waiting times. This study provides recommendations for service improvements to enhance patient satisfaction.
Co-Authors Alif Rahman Habibi Bambang Sucipto Cut Ita Erliana Dahlan Abdullah Damayanti, Elok Devin Mahendika Eko Prastyo Fachry Abda El Rahman Faridah Hariyani Febriani, Fitri Iskandar Zulkarnaen Latif, Sarifudin Andi M. Khalid Fredy Saputra Muhammad Rakib Latuconsina Nur Febrianti Rahmat Pannyiwi Rifadhil Akbar Maulana Rini Susanti Rini Susanti Saka Suminar Sakdiah, Halimaktun Sillehu, Sahrir Supriatin Supriatin Tahulending, Anneke A Willy Anthony Iqnatius Wullur Yundari, Yundari