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All Journal BERDAYA: Jurnal Pendidikan dan Pengabdian Kepada Masyarakat Governance: Jurnal Kebijakan dan Manajemen Publik
Nuraini Kusuma Andriyani
Universitas Wijaya Putra
Humanities Education Public Health Social Sciences

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Perencanaan Pembangunan (E-Musrenbang ) Dengan Menggunakan Metode Importance Performance Analysis ( IPA ) Di Kota Surabaya Nuraini Kusuma Andriyani; Sri Juni Woro Astuti
Governance, JKMP (Governance, Jurnal Kebijakan & Manajemen Publik) Vol 9 No 2 (2019): GOVERNANCE: Jurnal Kebijakan dan Manajemen Publik
Publisher : FISIP UWP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38156/gjkmp.v9i2.163

Abstract

This study aims to find out whether there are gaps between expectations and reality that are felt by the community using the e-musrenbang service system, using the Importance Performance Analysis (IPA) method. The E-musrenbang system is one of the public policy innovations in the field of development planning carried out by the Surabaya City Development Planning Agency. Through e-musrenbang, citizens can check what activities have been proposed and the status of their approval. As an innovation, the quality of e-musrenbang services needs to be evaluated. The indicators used include six variables, namely the quality system, information quality, service quality, user, user satisfaction, and net benefits. Respondents in this study were users of e-musrenbang which included 25 RW heads, and officials in 4 sub-districts which were densest in 1 sub-district, namely Benowo sub-district in Surabaya city area. The results of descriptive statistical tests that compare the performance and expectations of respondents obtained results from 6 indicators, the highest level of expectations is found in the indicator of service quality, while the lowest expectation lies in the user indicator. This causes the indicator of "service quality" which consists of tangibles, responsiviness, security, acess, and understanding the customer is the most important factor for the user in the service of the E-Musrenbang system. Conversely, the indicator "user" especially "needs" is the least important. Overall the results of the comparison between service quality and community expectations of E-Musrenbang services in the city of Surabaya have gaps - 150.16.
Pelatihan Pembuatan Krupuk Bunga Telang dan Daun Kelor di Desa Sedapurklagen Kecamatan Benjeng Kabupaten Gresik Dwi Hardaningtyas; Nuraini Kusuma Andriyani; Alfi Nugroho
BERDAYA: Jurnal Pendidikan dan Pengabdian Kepada Masyarakat Vol. 7 No. 1 (2025)
Publisher : LPMP Imperium

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36407/berdaya.v7i1.1476

Abstract

This activity was carried out to increase community empowerment in Sedapurklagen village, Benjeng, Gresik, which produces butterfly pea flower crackers and moringa leaf crackers. The business managed by Mrs. Pamiati has been running since 2018. During the Covid-19 pandemic, this business experienced a decrease in turnover because the public demand also decreased. After the pandemic, the demand for butterfly pea flower crackers and moringa leaf crackers increased so that it was necessary to expand the business that focus on improving the quality and capacity of production. The problem faced by partners in the production sector is that the crackers produced tend to be fragile. So far, the process of making crackers has been carried out in the traditional way, hand-stirred, the measurement of raw materials is based on habit. In terms of equipment, it is also inadequate and less hygienic. In addition, when the rainy season arrives, the cracker dough cannot be dried, so it tends not to produce crackers. This training was attended by 10 participants/residents of Sedapurklagen village on September 8, 2024 and mentoring was held on September 15, 2024. The result was that participants gained an understanding and knowledge about the health potential and business potential of butterfly pea flower crackers and moringa leaf crackers, so that participants had the opportunity to increase their family's economic income.
Co-Authors ALFI NUGROHO Dwi Hardaningtyas Sri Juni Woro Astuti