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All Journal Jurnal Sistim Informasi dan Teknologi JEELL (Journal of English Education, Linguistics and Literature)
Suhartono
UNIVERSITAS NUSANTARA PGRI KEDIRI
Computer Science & IT Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media Other

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The Role of E-Customer Satisfaction as Intervening Variable in Relationship Between E-Service Quality, E-Recovery and E-Customer Loyalty of Indonesian Railroad Access Customers Moh. Samsul Arifin; Muhammad Fikri Maulana; Amat Suroso; Suhartono; Mariam
Jurnal Sistim Informasi dan Teknologi 2023, Vol. 5, No. 3
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60083/jsisfotek.v5i3.274

Abstract

In this study, the impact of eService and eRecovery Service Quality on Online Customer Satisfaction and its Implications for Online Customer Loyalty are measured. Partial Least Square (PLS) was used to evaluate information from 100 respondents who had purchased tickets using the Indonesian railway application. According to the study's findings, e-service quality, e-recovery service quality, e-service quality, e-customer satisfaction, and e-customer satisfaction all have an impact on e-customer satisfaction. These relationships also hold true for e-customer loyalty. According to the research, the developer must maintain the services offered to users through its application and switch out all slow trains with quick ones. Additionally, they should create intriguing inventions, send clients thank-you letters, ask for user reviews, and enhance their online customer service.
ROADBLOCKS TO PROFICIENCY: TOEFL READING COMPREHENSION CHALLENGES FOR UNIVERSITY STUDENTS Agung Wicaksono; Sulistyani Sulistyani; Suhartono; Khoiriyah; Mahendra Puji Permana Aji
JEELL (Journal of English Education, Linguistics and Literature) Vol. 12 No. 3 (2025): JEELL Volume 12 Number 3 Oktober 2025
Publisher : LPPM Universitas PGRI Jombang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32682/jeell.v12i3.90

Abstract

This research examines the challenges university students encounter in the TOEFL reading comprehension section driven by low TOEFL proficiency among students. using a qualitative approach, the study identifies key difficulties learners face and the factors behind these struggles. data were gathered through questionnaires administered to 35 English language Education undergraduates at the University of Nusantara PGRI Kediri in East java, Indonesia. The questionnaire data were analyzed through cleaning, organizing, and interpreting responses to extract meaningful insights. The analysis of the responses revealed common obstacles, such as insufficient vocabulary, trouble with complex sentence structures, ineffective reading strategies, poor time management, and limited exposure to academic texts. Additionally, students cited anxiety and low confidence as psychological hurdles impacting their performance. The results indicate that both language proficiency and test-taking strategies significantly influence students' success in TOEFL reading comprehension. The study emphasizes the importance of modifying reading instruction to enhance academic reading skills and test preparation strategies, thereby better preparing students for standardized English proficiency exams. 
Co-Authors AGUNG WICAKSONO Aji, Mahendra Puji Permana Khoiriyah Mariam Moh. Samsul Arifin Muhammad Fikri Maulana Sulistyani Sulistyani suroso, amat