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All Journal Jurnal Ilmiah Media Sisfo CCIT (Creative Communication and Innovative Technology) Journal Indonesian Journal of Community Services E-JURNAL JUSITI : Jurnal Sistem Informasi dan Teknologi Informasi Jatilima : Jurnal Multimedia Dan Teknologi Informasi Jurnal Teknologi Informasi dan Komunikasi Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer) Jurnal Ilmu Komputer dan Sistem Informasi jabdimasunipem JKTi - Jurnal Keilmuan Teknologi Informasi
Fachruddin Edi Nugroho Saputro
Universitas Muhammadiyah Klaten
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Languange, Linguistic, Communication & Media Library & Information Science Mechanical Engineering Social Sciences

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Evaluasi Tata Kelola Teknologi Informasi pada Operasional Sistem KRS Menggunakan Framework COBIT 5 Domain DSS04 (Studi Kasus: Universitas X) Garet Alfirmansyah; Fachruddin Edi Nugroho Saputro
JKTI Jurnal Keilmuan Teknologi Informasi Vol 2 No 1 (2026)
Publisher : Universitas Muhammadiyah Klaten

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61902/jkti.v2i1.2282

Abstract

The poor process of filling out the Study Plan Card (KRS) indicates systemic IT governance problems in many universities in Indonesia. Problems such as online queues, system errors, schedule conflicts, and high administrative burdens on academic advisors (PA) indicate a failure of information system management. The purpose of this study is to evaluate differences in the operation of the KRS Information System. In addition, this study suggests improvements based on the DSS04 (Management Operations) process domain within the COBIT 5 IT governance framework. A qualitative case study with interviews and document analysis at University “X” was used as the research methodology. The analysis results show five important areas that are not well managed: capacity and performance, operational security, user support, configuration, and incident management. The results produce a DSS04 implementation framework that includes the formation of a special operations team, the implementation of a real-time monitoring dashboard, the preparation of standard operating procedures (SOPs), and a tiered training program. According to the evaluation, the implementation of this framework can reduce KRS system downtime by up to 70%, increase user satisfaction (students and PA lecturers) by 40%, and reduce the average incident resolution time from 48 hours to 4 hours. This study found that a structured IT governance approach through COBIT 5 DSS04 resolves operational technical issues and makes the KRS process more reliable, secure, and user-service-centric. Ultimately, this will help the university achieve its academic goals.
Evaluasi Tata Kelola Teknologi Informasi Menggunakan COBIT 2019 Fachruddin Edi Nugroho Saputro; Adika Sri Widagdo; Nisrina Akbar Rizky Putri
Jurnal Multimedia dan Teknologi Informasi (Jatilima) Vol. 7 No. 04 (2025): Jatilima : Jurnal Multimedia Dan Teknologi Informasi
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/jatilima.v7i04.1793

Abstract

COBIT 2019 menilai tingkat tata kelola teknologi informasi yang bermanfaat bagi organisasi seperti Universitas XYZ. Penerapan teknologi informasi di seluruh perguruan tinggi mempunyai tiga sistem pelayanan kebutuhan yang berbeda. Tantangan penerapan teknologi informasi pada perguruan tinggi yaitu pada sistem desentralisasi, gangguan operasional, dan kebutuhan yang tidak terpenuhi. Universitas XYZ mempunyai kendala sering terjadinya gangguan pada server dan sistem informasi yang belum terintegrasi sehingga layanan teknologi informasi yang diberikan tidak berjalan secara maksimal. Pengelolaan layanan teknologi informasi yang tidak baik menyebabkan layanan yang tidak terkontrol, pengambilan keputusan yang kurang tepat, dan biaya operasional yang sulit diprediksi. Tata kelola teknologi informasi mempunyai peranan sebagai pendukung untuk tercapainya tujuan organisasi. Pada organisasi memerlukan penilaian untuk mengukur kinerja dari tata kelola teknologi informasi dengan menggunakan kerangka kerja tata kelola teknologi informasi. Penilaian tata kelola teknologi informasi pada penelitian ini dengan menggunakan COBIT 2019, sehingga menghasilkan rekomendasi yang dapat ditindaklanjuti. Evaluasi tata kelola teknologi informasi pada program studi A di Universitas XYZ dengan menggunakan kerangka kerja COBIT 2019 domain BAI09 (Manage Assets). Hasil evaluasi atau penilaian tingkat kapabilitas pada domain BAI09.01 nilai kapabilitasnya 2,44 (Partially), BAI09.02 nilai kapabilitasnya 2,55 (Partially), BAI09.03 nilai kapabilitasnya 1,93 (Partially), BAI09.04 nilai kapabilitasnya 0,63 (Not), dan BAI09.05 nilai kapabilitasnya 0,55 (Not). Nilai tingkat kapabilitas yang diharapkan pada program studi A di Universitas XYZ yaitu 4,00 (Fully) maka pada domain proses BAI09.01 terdapat gap 1,56, BAI09.02 terdapat gap 1,45, BAI09.03 terdapat gap 2,07, BAI09.04 terdapat gap 3,37, dan BAI09.05 terdapat gap 3,45.
Evaluasi Permasalahan Layanan pada Sistem Reservasi Ruang Kelas Universitas XYZ Menggunakan COBIT 5 DSS02 Diesti Hidayani; Fachruddin Edi Nugroho Saputro
JKTI Jurnal Keilmuan Teknologi Informasi Vol 1 No 2 (2025)
Publisher : Universitas Muhammadiyah Klaten

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61902/jkti.v1i2.2263

Abstract

The classroom reservation system is an information technology service that plays a vital role in supporting the smooth running of academic activities at XYZ University. However, many service issues still occur during operation. These include system delays, sudden class schedule changes, and suboptimal incident handling. The purpose of this study is to evaluate the capability level of XYZ University's Classroom Reservation system to manage service requests and incident handling, specifically the DSS02 (Manage Service Requests and Incidents) domain. The research method used is a case study with a quantitative approach through observation and the distribution of questionnaires based on the COBIT 5 Process Assessment Model (PAM). The results show that the DSS02 process capability level in its current condition is at Level 1 (Performed Process), while the expected condition is at Level 5 (Optimizing Process). Gap analysis shows a significant difference between the actual and expected conditions, especially in the aspects of process documentation, service performance measurement, and incident management. Therefore, to make the classroom reservation service support academic activities in a more efficient, effective, and reliable manner, planned and sustainable development efforts are needed.
Co-Authors Adika Sri Widagdo Adika Sri Widagdo Ardiansyah Ardiansyah Ardiansyah Diesti Hidayani Ema Utami Farid Fitriadi Febrianta Surya Nugraha Febryan Hari Purwanto Fendi Sumanto Garet Alfirmansyah Habib Ismail Krisna Nuresa Qodri Krisna Nuresa Qodri Martina Endah Pratiwi Nisrina Akbar Rizky Putri Putri, Nisrina Akbar Rizky Rahmad Ardhani Rizal Adimas Ronaldo Sri Widagdo, Adika Teguh Ansyor Lorosae Wahyu Adhi Saputro Wiwik Sariningsih Yohanes Aryo Bismo Raharjo