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All Journal Jurnal Riset Hesti Medan Akper Kesdam I/BB Medan Indonesian Journal of Hospital Administration Journal of Hospital Administration and Management (JHAM) Jurnal Pengabdian Masyarakat Jurusan Keperawatan
Lestari, Vina Dwi
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Decision Sciences, Operations Research & Management Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences

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Hubungan Mutu Pelayanan dengan Capaian Standar Pelayanan Minimal pada Pasien di Ruang Rawat Inap Rumah Sakit Dr. Bratanata Bettrianto, Bettrianto; Lestari, Vina Dwi
Jurnal Riset Hesti Medan Vol 8, No 1 (2023): Edisi Juni
Publisher : Akademi Keperawatan Kesdam I/Bukit Barisan Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34008/jurhesti.v8i1.296

Abstract

Minimum Service Standards for the Health Sector or Health SPM are prepared based on Government Regulation Article 4 paragraph 1 Number 65 of 2005 concerning Guidelines for the Preparation and Implementation of Minimum Service Standards (SPM). With SPM in the health sector, it is hoped that the most basic and essential health services can be fulfilled at the minimum level nationally, so as to reduce the gap in health services. Analyzing the relationship between Tangible service quality (direct evidence), Reliability (reliability), Responsivennes (responsiveness), Assurance (guarantee) and Empaty (empathy) simultaneously with the achievement of minimum service standards (SPM) for patients in the inpatient ward at Dr. Bratanata Jambi. This research is quantitative research with analytical survey methods and uses a cross-sectional design. The research was carried out by measuring independent and dependent variables at the same time. The research was carried out in the inpatient room of Dr. Bratanata Jambi. When the research was carried out in July 2021. The population of this study was all patients treated in the inpatient ward of the Dr. Bratanata Hospital, Jambi, totaling 125 people, while the sample for this study was patients treated in the inpatient ward of the Dr. Bratanata Hospital, Jambi. totaling 56 people by means of simple random sampling. There is no relationship between the quality of service Tangible (direct evidence), Reliablity (reliability), Responsivennes (responsiveness), Assurance (guarantee) and Empaty (empathy) simultaneously with the achievement of minimum service standards (SPM) for patients in the inpatient ward at Dr. . Bratanata Jambi in 2021. There is a need to improve the quality of service to hospital patients, especially regarding the service quality variables of reliability and empathy.
Dengue Fever Disease Prevention education in the Rifahiyatul Bilad Baturrahim in Jambi City Yusnilawati, Yusnilwati; Yusmahendra, Devi; Lestari, Vina Dwi; Meinarisa, Meinarisa; Mawarti, Indah; Sari, Putri Irwanti
Jurnal Pengabdian Masyarakat Jurusan Keperawatan Vol 1 No 2 (2023): Jurnal Pengabdian Masyarakat Jurusan Keperawatan
Publisher : Jurusan Keperawatan Fakultas Kedokteran dan Ilmu Kesehatan Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jpmjk.v1i2.30136

Abstract

Dengue fever is a deadly disease that attacks children and adults today. In Indonesia, dengue fever is still a health problem because there are still many areas where it is endemic. Dengue fever or DHF is a disease transmitted through mosquitoes that occurs in tropical and subtropical areas of the world. Common symptoms of dengue fever are high fever and flu-like symptoms. Meanwhile, in severe dengue fever, this condition can cause serious bleeding, a sudden drop in blood pressure (shock) and even death. Millions of cases of dengue hemorrhagic fever infection occur throughout the world every year. Dengue fever occurs most often in Southeast Asia, the western Pacific islands, Latin America and Africa. But now the disease has spread to new areas, including local outbreaks in Europe and the southern United States. The best way to prevent infection is to avoid mosquito bites and take steps to reduce mosquito populations. Dengue hemorrhagic fever (DHF) is still a problem for most Indonesian people. Concerns about contracting diseases that originate from mosquito bites increase when the rainy season arrives. Early detection and late treatment result in an increase in cases ending in death.Keywords: Education, Prevention, DHF Mosquito            
Hubungan antara Kompetensi dengan Kinerja Tenaga Administrasi di Rumah Sakit Jiwa Daerah Kol.H.M. Syukur Jambi Mardhiyah, Thalita Suri; Lestari, Vina Dwi; Simanjuntak, Erna Elfrida
Indonesian Journal of Hospital Administration Vol 8, No 1 (2025)
Publisher : Universitas Alma Ata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21927/ijhaa.2025.8(1).12-19

Abstract

Rumah sakit sebagai pusat pelayanan kesehatan yang kompleks dan dinamis sangat bergantung pada efisiensi operasional dan kualitas pelayanan yang tinggi. Studi pendahuluan di Rumah Sakit Jiwa Daerah (RSJD) Kol.H.M. Syukur Jambi mengindikasi adanya celah antara tingkat kompetensi yang diharapkan dengan tugas yang diemban oleh tenaga administrasi yang jadi pemicu pertanyaan mengenai dampak langsungnya terhadap kinerja secara keseluruhan. Oleh karena itu, penelitian ini dirancang untuk menganalisis hubungan antara kompetensi dengan kinerja tenaga administrasi di Rumah Sakit Jiwa Daerah (RSJD) Kol.H.M. Syukur Jambi. Penelitian ini menggunakan jenis penelitian correlational research dengan metode penelitian kuantitatif. Data dikumpulkan melalui kuesioner yang disebarkan kepada 102 responden yang merupakan tenaga administrasi di Rumah Sakit Jiwa Daerah (RSJD) Kol.H.M. Syukur Jambi dengan teknik purposive sampling. Validitas instrumen diuji menggunakan metode Pearson dan Cronbach Alpha untuk reliabilitasnya. Analisis data dilakukan dengan uji korelasi Kendall Tau dengan bantuan SPSS 23 for windows. Hasil penelitian menunjukkan adanya hubungan yang signifikan antara kompetensi dan kinerja dengan nilai signifikansi 0,000 (p<0,05). Nilai koefisien korelasi sebesar 0,341 menunjukkan arah korelasi positif yang bermakna peningkatan kompetensi berhubungan dengan peningkatan kinerja tenaga administrasi. Oleh karena itu, penelitian ini menyimpulkan bahwa peningkatan kompetensi berperan penting dalam peningkatan kinerja tenaga administrasi dan disarankan agar Rumah Sakit Jiwa Daerah (RSJD) Kol.H.M. Syukur Jambi untuk mengimplementasikan program pelatihan yang relevan dan meninjau penempatan posisi agar sesuai dengan kompetensi yang dimiliki, termasuk juga mempertimbangkan pengembangan kompetensi digital yang semakin relevan di lingkungan rumah sakit modern.
The FAKTOR-FAKTOR YANG MEMPENGARUHI TINGKAT KEPUASAN PASIEN BPJS RAWAT JALAN DALAM PENGAMBILAN OBAT DI FARMASI RSUD H. ABDUL MANAP JAMBI TAHUN 2024 Alfareza , Rizky Dimas; Afriany , Renny; Lestari, Vina Dwi
Journal of Hospital Administration and Management (JHAM) Vol 6 No 2 (2025): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v6i2.629

Abstract

Pharmaceutical services have an important role in supporting the quality of hospital services, especially in increasing patient satisfaction. Pharmaceutical installations are responsible for the supply and distribution of drugs in accordance with regulations. Factors such as drug availability and prescription lead times affect patient satisfaction. A survey at H. Abdul Manap Jambi Hospital showed complaints about the length of waiting time due to limited resources, so an in-depth study is needed related to the factors that affect the satisfaction of outpatient BPJS patients. The purpose of this study is to find out the factors that affect the satisfaction of outpatient BPJS patients in taking drugs at the Pharmaceutical Installation of H. Abdul Manap Jambi Hospital. The approach used was quantitative descriptive with a sample of 100 BPJS patients selected by purposive sampling. The research instrument is in the form of a questionnaire sheet that has been tested for validity and reliability using SPSS 23. The results of the analysis showed that of the 5 (five) factors that affect patient satisfaction, the most were the availability and completeness of drugs. A total of 49 respondents stated that the availability of drugs is the most important factor in determining satisfaction. The conclusion of this study is that the availability and completeness of drugs in pharmaceutical services affect the satisfaction level of outpatient BPJS patients. Based on the research findings, it is therefore necessary to increase the number of pharmacy staff and implement an optimal drug management system to support the improvement and development of patient satisfaction at RSUD H. Abdul Manap Kota Jambi in the future.
Co-Authors Afriany , Renny Alfareza , Rizky Dimas Bettrianto, Bettrianto Mardhiyah, Thalita Suri Mawarti, Indah Meinarisa, Meinarisa Putri Irwanti Sari Simanjuntak, Erna Elfrida Yusmahendra, Devi Yusnilawati, Yusnilwati