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Makmun - Riyanto, Makmun -
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PENGARUH BUDAYA ORGANISASI, KEPEMIMPINAN, DAN MOTIVASI KERJA TERHADAP KEPUASAN KERJA KARYAWAN PADA PT. PELABUHAN INDONESIA III (PERSERO) CABANG TANJUNG EMAS SEMARANG Rahdita, Rayyan -; Riyanto, Makmun -; Utaminingtyas, Rara Ririnbudi
Admisi dan Bisnis Vol 17, No 1 (2016): Pebruari 2016
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (685.238 KB) | DOI: 10.32497/ab.v17i1.875

Abstract

The purpose of this reseach was to identifythe influence of organizational culture,leadership and working motivation toemployee’s satisfaction at PT. PelabuhanIndonesia III (Persero) Branch Tanjung EmasSemarang. Questionnaire, Interview andliterature studies were the instruments to useto collect data. Questionnaires weredistributed to 60 employee’s as respondents.The data analysis used the method of multiplelinier regression coefficient analysis.Regression analysis was used to determinethe influence of organizational culture,leadership and working motivation toemployee’s satisfaction. Data were processedusing SPSS v.17.0. The result of this study isthat the calculation of regression coefficientobtained Y = 1,585 +0,270X1 + 0,197X2+0,340 X3 It meant that result of regressiongave positive influence on employee’ssatisfaction, and the influence of workingmotivation was greater than the othervariables.The result of t-test, tcount value ofculture organization was 2.723, leadershipwas 2.611, working motivation was 3.096.and ttable value was 1.673. from these resultmay be known the tcount> ttable so Ha accepted,which meant that partial test of organizationculture. leadership, and working motivationhad positive effect for workingsatisfaction.The result of F-test, Fcount value oforganization culture, leadership, and workingmotivation was 47.392 and Ftable value was2.796, value of Fcount> Ftable so Ha would beaccepted, which meant that simultaneouslyorganizational culture, leadership danworking motivation had positive effect onemployee’s satisfaction. The coefficient ofdetermination was 0,702. It meant that theemployee’s satisfaction of 70,2% wasinfluenced by organizational culture,leadership and working motivation, while therest of 29,8% was influenced by the otherfactors.
Influence of Service Quality, Facilities, and Location on Traditional Market Traders' Satisfaction (Case Study on Satrio Wibowo Market Traders Semarang) Nurjanah, Arlisa Dwi; Inayah, Inayah -; Riyanto, Makmun -
JOBS (Jurnal Of Business Studies) Vol. 10 No. 1 (2024): Oktober 2024
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32497/jobs.v10i1.6231

Abstract

Customer satisfaction is a measurement of success in the service business. Customers feel satisfied when their needs surpassed their expectations. The market is a physical place where sellers and buyers make transactions, for traders who sell in this market, the variables of service quality, facilities and location are the main factors for trader satisfaction. This study aims to determine the effect of service quality, facilities, and location on the traditional market traders satisfaction at Satrio Wibowo Semarang. The population in this research is Market Traders at Pasar Satrio Wibowo Semarang. The method used in this research is descriptive quantitative, with the sampling method by a census/sampling total of 79 respondents. Data is analyzed by using multiple linear regression. The results showed that service quality partially has a insignificant positive effect on the traditional market traders satisfaction, but facilities and location have a significant positive effect on traditional market traders satisfaction. Simultaneously the service quality, facilities, and location have a significant positive effect. Based on the analysis of the coefficient of determination shows that the Adjusted R Square value is 0.75, it means that service quality, facilities, and location contribute to the traditional market traders satisfaction by 75%, while 25% is influenced by other variables not included in this study.
Influence of Service Quality on Student Satisfaction in Online Learning at the Polines Business Administration Department Riyanto, Makmun -; Taviyastuti, Taviyastuti -; Suroija, Noor -; Zaenuddin, Achmad -
Admisi dan Bisnis Vol. 24 No. 3 (2023): OKTOBER 2023
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32497/ab.v24i3.5331

Abstract

Online learning is a solution that is widely used in Indonesia during the Covid 19 pandemic at all levels/levels of education. Online learning is the main method chosen so that the learning process continues and the transfer of knowledge from teachers to students continues. Even though the application facilities used have varied, it does not mean that all learning processes are going well and satisfying students. Therefore, this research was conducted to find out whether the quality of online learning services in Business Administration   majors has satisfied students. This is important to know as an effort to evaluate and improve if there is something that needs to be fixed and also if in the future an online learning process is carried out again. The results of quantitative analysis based on the regression value of each variable shows a positive effect. The first has the greatest influence on student satisfaction is the Empathy variable (X6) which is equal to 0.691, then the Assurance variable (X5) is 0.643, the Ease of use variable (X2) is 0.372, the Responsiveness variable (X4) is 0.340, the Responsiveness variable (X3) is 0.270, and the last is the Website design variable (X1) of 0.047. However, based on the t test, there were only 3 variables that had a significant effect on student satisfaction in online learning during the Covid 19 pandemic, namely the Ease of use variable (X2), the Assurance variable (X5), and the Empathy variable (X6). Judging from the Adjusted R2 value, it is obtained a number of 0.610, which means 61% of the variance of student satisfaction in online learning for the Business Administration     Department is explained by the variance of the variables Website design, Easy of use, Reliability, Responsiveness, Assurance, and Empathy, while the rest (100% - 61% = 39%) is explained/influenced by other factors not examined in this study
Co-Authors Achmad - Zaenuddin, Achmad - Inayah, Inayah - Nurjanah, Arlisa Dwi Rara Ririnbudi Utaminingtyas, Rara Ririnbudi Rayyan - Rahdita, Rayyan - Suroija, Noor - Taviyastuti - Taviyastuti, Taviyastuti -