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All Journal Admisi dan Bisnis JOBS (Jurnal Of Business Studies)
Achmad - Zaenuddin, Achmad -
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Library & Information Science

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Journal : Admisi dan Bisnis

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Influence of Service Quality on Student Satisfaction in Online Learning at the Polines Business Administration Department Riyanto, Makmun -; Taviyastuti, Taviyastuti -; Suroija, Noor -; Zaenuddin, Achmad -
Admisi dan Bisnis Vol. 24 No. 3 (2023): OKTOBER 2023
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32497/ab.v24i3.5331

Abstract

Online learning is a solution that is widely used in Indonesia during the Covid 19 pandemic at all levels/levels of education. Online learning is the main method chosen so that the learning process continues and the transfer of knowledge from teachers to students continues. Even though the application facilities used have varied, it does not mean that all learning processes are going well and satisfying students. Therefore, this research was conducted to find out whether the quality of online learning services in Business Administration   majors has satisfied students. This is important to know as an effort to evaluate and improve if there is something that needs to be fixed and also if in the future an online learning process is carried out again. The results of quantitative analysis based on the regression value of each variable shows a positive effect. The first has the greatest influence on student satisfaction is the Empathy variable (X6) which is equal to 0.691, then the Assurance variable (X5) is 0.643, the Ease of use variable (X2) is 0.372, the Responsiveness variable (X4) is 0.340, the Responsiveness variable (X3) is 0.270, and the last is the Website design variable (X1) of 0.047. However, based on the t test, there were only 3 variables that had a significant effect on student satisfaction in online learning during the Covid 19 pandemic, namely the Ease of use variable (X2), the Assurance variable (X5), and the Empathy variable (X6). Judging from the Adjusted R2 value, it is obtained a number of 0.610, which means 61% of the variance of student satisfaction in online learning for the Business Administration     Department is explained by the variance of the variables Website design, Easy of use, Reliability, Responsiveness, Assurance, and Empathy, while the rest (100% - 61% = 39%) is explained/influenced by other factors not examined in this study
Influence of Service Prices and Rupiah Exchange Rates on FOB Export Volume in PT Samudera Perdana Selaras (2017-2022) Ady Pamungkas, Rico Arizki; Salsiyah, Sri Marhaeni; Zaenuddin, Achmad -
Admisi dan Bisnis Vol. 25 No. 1 (2024): PEBRUARI 2024
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32497/ab.v25i1.5678

Abstract

PT Samudera Perdana Selaras was founded by Rory Riyanto as a Limited Liability Company in 2004, operating in the field of transportation and shipping services (Integrated Global Logistic). Research was conducted to analyze the effects of service prices and the exchange rate of the Indonesian Rupiah, both individually and simultaneously, on the volume of exports free on board. Data was collected through observation mechanisms carried out at PT Samudera Perdana Selaras, as well as secondary data taken from the Central Statistics Agency (Badan Pusat Statistika). The results of the research analysis show that the hypothesis testing, either simultaneously using 40ft and 20ft containers, indicates that all independent variables, namely service prices and the exchange rate of the Rupiah, significantly influence the volume of exports free on board at PT Samudera Perdana Selaras. Meanwhile, in the partial t-test, there is significance between each independent variable and the dependent variable. The service price variable has a negative and significant influence, whereas the exchange rate of the Rupiah variable has a positive and significant influence on the volume of exports free on board, both in the 20ft and 40ft containers. Given the significant contribution of service prices to the volume of exports free on board, PT Samudera Perdana Selaras needs to pay attention to setting the offered service prices to customers (Exporters), thus potentially increasing the volume of exports free on board over time
Co-Authors Ady Pamungkas, Rico Arizki Hadiahti - Utami, Hadiahti - Laksono, Febri Suryo Makmun - Riyanto, Makmun - Paniya - Paniya, Paniya - Purnaningtyas, Kurnia Cahya Salsiyah, Sri Marhaeni Suroija, Noor - Taviyastuti - Taviyastuti, Taviyastuti -