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All Journal Elkom: Jurnal Elektronika dan Komputer CESS (Journal of Computer Engineering, System and Science) Sinkron : Jurnal dan Penelitian Teknik Informatika JISTech (Journal of Islamic Science and Technology) IJISTECH (International Journal Of Information System & Technology) JURTEKSI JOURNAL OF SCIENCE AND SOCIAL RESEARCH Simtek : Jurnal Sistem Informasi dan Teknik Komputer Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Technologia: Jurnal Ilmiah TIN: TERAPAN INFORMATIKA NUSANTARA Teknosains : Jurnal Sains,Teknologi dan Informatika Journal of Computer Networks, Architecture and High Performance Computing Journal of Intelligent Computing and Health Informatics (JICHI) Jurnal Teknologi Informasi dan Komunikasi IJISTECH Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer) Journal of Dinda : Data Science, Information Technology, and Data Analytics Jurnal IPTEK Bagi Masyarakat Journal of Computer Science and Informatics Engineering Jurnal Ilmu Komputer dan Teknologi (IKOMTI) Jurnal Informatika Teknologi dan Sains (Jinteks) Sistem Pendukung Keputusan dengan Aplikasi DEVICE : JOURNAL OF INFORMATION SYSTEM, COMPUTER SCIENCE AND INFORMATION TECHNOLOGY Internet of Things and Artificial Intelligence Journal Jurnal Ekonomi, Teknologi dan Bisnis Jurnal Pengabdian Masyarakat VISA: Journal of Vision and Ideas
Aidil Halim Lubis
Universitas Islam Negeri Sumatera Utara
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Journal : Journal of Computer Science and Informatics Engineering

 1 
Public Complaints Application at Binjai City Police Using the Waterfall Method to Improve the Performance of Binjai District Police Dimas, Dimas; Lubis, Aidil Halim
Journal of Computer Science and Informatics Engineering Vol 4 No 3 (2025): July
Publisher : Ali Institute of Research and Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55537/cosie.v4i3.1130

Abstract

The web-based public complaints application in Binjai City aims to improve the effectiveness and transparency of police services. The system allows the public to submit reports online, monitor the status of complaints, and communicate more efficiently with civil servants. With features such as real-time notifications, police database reporting, and integration, the app speeds up responses to symptoms and improves the accountability of the local police in Binjai. The use of this technology also reduces manual bureaucracy, speeds up case solutions, and increases public trust in the police. System testing shows that the app can optimize complaint workflows and provide more responsive solutions. Therefore, this app can be an innovative model in modernizing police services in the digital era.
Co-Authors Abdul Halim Hasugian Adjie Prakasa Viragupty Algifahri, Muhammad Dzar Annisa Aprilia Armansyah Artika, Priti Rindi As’Ary Sahlul Irsyad Darisma Daulay Desmi Roma Putra Lubis Dimas, Dimas Erma Julita, Erma Fadiga, Muhammad Faris Jihad Galang Desdwiansyah Harahap, Yunus Fadillah Hazizah Ulfa Nasution Husein Nur Ansyari Ilka Zufria istiqomah istiqomah Jihan Ulfa Deski Kiki Widya Pratiwi Lia Putri Ashari Lubis M Alif Fahrezy Mhd Furqan Monica Situmeang Muhammad Alwi Baihaqi Muhammad Ihsan Nugraha Muhammad Ikhsan Muhammad Ikhsan Muhammad Siddik Hasibuan Muhammad Zarlis, Muhammad Ningrum, Indri Ayu Nurmaiyah, Nurmaiyah Pandu Wicaksono Putra, Donny Dwi Qori Siagian Rahman, Anisa Rahman, Elsa Azila Rakhmat Kurniawan R Ridho Rizky Nasution Rizky Pulungan, Miftahul Santoso, Heri Saragih, Ahmad Fadhly Sani Shella Fahdilla Sari Sihombing, Rizki Andika Siregar, Muhaimi Rizki Siregar, Romadon Goring Sri Wahyuni Sriani Sriani Sriani Suhardi Suhardi, Suhardi Supiyandi Supiyandi Tasya, Yulianda Wahyudi Wahyudi Yunus Fadillah Harahap Yusuf Ramadhan Nasution Zulfi, Tio Fahreza Zulfi