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All Journal Eduvest - Journal of Universal Studies
Ryan Adam
Universitas Sriwijaya
Aerospace Engineering Computer Science & IT Health Professions Neuroscience Social Sciences

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Digitalization of Licensing Services Through OSS-RBA as a Modern Governance Innovation in Lubuk Linggau City Hendra Gunawan; Alfitri Alfitri; Andries Lionardo; M. Husni Thamrin; Ryan Adam
Eduvest - Journal of Universal Studies Vol. 5 No. 11 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i11.52317

Abstract

The licensing process at the regional level is often convoluted, slow, and prone to information asymmetry. The digitalization initiative through the Online Single Submission Risk-Based Approach (OSS-RBA) in Lubuk Linggau City aims to simplify procedures and increase transparency. This study explores applicants’ and officials’ experiences with OSS-RBA, identifying factors that facilitate or hinder its implementation in local business licensing. Using a descriptive qualitative approach, data were gathered through semi-structured interviews with business actors of various scales and government officers, observations of service flows both at counters and online, and reviews of SOPs and related documents. Findings are presented narratively, highlighting categories and illustrative quotes. Respondents noted a clearer process flow, greater certainty about requirements, and easier tracking of application status through system notifications. Positive experiences were most common with low-risk licenses and among applicants familiar with OSS-RBA. New users expressed a need for initial guidance, detailed instructions, and accessible consultation channels. Key obstacles included digital literacy, network stability, inter-system connectivity, adaptation to new workflows, and SOP updates within local agencies. Stakeholders perceive OSS-RBA in Lubuk Linggau City as a more accessible, transparent, and consistent service. The results emphasize the need to improve communication about requirements, provide early support for new applicants, and enhance system integration to deliver a uniform user experience and sustain the benefits of digitalization.
Public Innovation Governance in Regional Data Integration: An Analysis of the Simata Policy in South Sumatra Septriandi Setia Permana; Alfitri Alfitri; M. Husni Thamrin; Andries Lionardo; Ryan Adam
Eduvest - Journal of Universal Studies Vol. 6 No. 5 (2026): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v6i5.53106

Abstract

Regional data integration is a crucial element in the digital transformation of bureaucracy, but its implementation is often faced with structural tensions between technical regulatory demands and strong sectoral egos. In South Sumatra Province, the One Data Information System (SIMATA) was initiated as a form of public innovation to break the information fragmentation impasse between Regional Apparatus Organizations (OPDs). This study aims to examine the implementation of SIMATA policies using the analytical framework of Public Innovation Governance. Through a qualitative method with a policy analysis approach, this study dissects strategic documents, regulatory instruments managed by the South Sumatra Provincial Diskominfo, and data governance practices at the regional level. The results of the analysis show that the effectiveness of SIMATA implementation is not solely determined by technological determination, but is highly dependent on the capacity of actor orchestration and administrative regularization. It was found that there is a contradiction between the formal data integration mandate and the institutional readiness of OPDs in the field. In this context, the Public Innovation Governance model serves as a bridging instrument capable of shifting passive bureaucratic compliance patterns into proactive network collaboration. This study concludes that the sustainability of SIMATA requires governance adaptation that goes beyond traditional hierarchical approaches, leading to a more adaptive innovation ecosystem. This study makes a theoretical contribution to the digital governance policy literature and offers practical recommendations for strengthening the One Data governance architecture at the local government level.
Co-Authors Alfitri Alfitri Hendra Gunawan Lionardo, Andries M. Husni Thamrin Septriandi Setia Permana