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All Journal Journal of Economic, Business, and Administration JEBA West Science Business and Management
Agrista Tueno
Universitas Bina Mandiri Gorontalo
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other

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Analysis of Determinants of Village Administrative Service Quality Sitti Husna Noviana Djou; Darman Darman; Agrista Tueno; Sri Apsin Gaib; Sri Nabila Dulupi; Miranda Darise
West Science Business and Management Vol. 1 No. 03 (2023): West Science Business and Management
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsbm.v1i03.77

Abstract

By observing 99 samples of the Bunga Village Community, Bone Raya Subdistrict, Bone Bolango Regency, this study attempts to explain the influence of village administrative staff competence and environmental factors on the Quality of Village Administration Services. Data were analyzed using the PLS-SEM technique through SMARTPLS version 3 software. Samples were selected and collected through purposive sampling by setting criteria for people who had received administrative services and distributing them via online questionnaires via the Google form. The results show that the competence of village administration officers has a significant effect, with a T Statistical value of 2.846 and P Values of 0.005 while environmental factors have a significant effect, with a T Statistical value of 2.047 and P Values of 0.041 on the Quality of Village Administration Services.
THE ROLE OF THE HEAD OF FINANCIAL AFFAIRS IN THE MANAGEMENT OF THE VILLAGE FINANCIAL SYSTEM IN BUNGA VILLAGE, BONE RAYA DISTRICT, BONE BOLANGO REGENCY Agrista Tueno; Darman; Harsono Ahmad
Journal of Economic, Business, and Administration (JEBA) Vol. 7 No. 2 (2026): Journal of Economics, Business and Administration (JEBA)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47918/mn4t8023

Abstract

The implementation of digital financial systems is a critical determinant for enhancing local accountability, yet it is often constrained by structural, technical, and human resource gaps within village administrations. This study aims to determine and analyze: (1) how the Head of the Financial Division (Kaur Keuangan) executes their treasury roles and functions within the Village Financial System (SISKEUDES) framework, and (2) the technical, competence-based, and coordination challenges encountered during its execution. Conducted in Bunga Village, Bone Raya Sub-district, Bone Bolango Regency, this study adopted a qualitative descriptive design. Data were collected through field observations, passive documentation, and semi-structured, in-depth interviews using a purposive sampling technique with two key informants: the Head of Bunga Village (as the PKPKD) and the Village Secretary (as the PPKD coordinator). The gathered data were evaluated using the interactive analysis model of Miles, Huberman, and Saldaña, and validated through source and technical triangulation. The results indicate that: (1) the Head of the Financial Division acts as the strategic primary operator of SISKEUDES, successfully transforming manual bookkeeping into an orderly, systematic practice by integrating datasets across seven critical fiscal phases from planning to reporting; (2) the execution remains suboptimal due to a multi-dimensional bottleneck consisting of a lack of Task-Technology Fit (TTF) caused by software errors as a technical barrier, low digital literacy without regular capacity building as a competence barrier, and delayed submissions of expenditure plans (SPP) by section heads (Kasi) as a horizontal coordination barrier; and (3) overcoming this highly inefficient operational loop requires an integrated governance framework where the Village Head strictly enforces data deadlines on activity managers, backed by the continuous oversight of the Village Secretary to secure a transparent digital financial ecosystem.
Co-Authors DARMAN Harsono Ahmad Miranda Darise Sitti Husna Noviana Djou Sri Apsin Gaib Sri Nabila Dulupi