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The Performance Appraisal Analysis of Employee at Bina Mandiri Gorontalo Foundation Sitti Husna Noviana Djou; Imam Mashudi
Journal of Economic, Business, and Administration (JEBA) Vol. 1 No. 2 (2020): Journal of Economic, Business and Administration (JEBA)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

The purpose of this study is: 1) to find out and analyze how the implementation of employee performance appraisal at the Bina Mandiri Gorontalo Foundation; 2) to find out what factors are hampering the implementation of employee performance appraisal at the Bina Mandiri Gorontalo Foundation. This research uses a qualitative approach and the type of research used is descriptive qualitative. Data sources used are primary data sources and secondary data sources. Data collection techniques used are observation, interviews, and documentation. Data analysis techniques used: data collection, data reduction, data presentation, and concluding. The result of the research shows that the implementation of employee performance appraisal at the Bina Mandiri Gorontalo Foundation based on 7 (seven) performance evaluation indicators can be said to be not yet fully appropriate. Three categorized indicators are by performance appraisal, namely obedience, honesty, and cooperation. Meanwhile, the indicators of leadership, responsibility, and achievement are not appropriate because in the performance evaluation that indicators still less influential. And, the initiative is categorized as inappropriate because in the performance evaluation it does not become a benchmark in performance appraisal. The factors that hampered the implementation of performance appraisal at the Bina Mandiri Gorontalo Foundation were seen from seven factors. Based on the results of the research five factors hinder the performance evaluation, are lack of objectivity, halo effect, Leniency, Strictness, and Personal Prejudices. While the other two factors, i.e. Central Tendency and Recent Behavior Bias is inappropriate because these two factors did not hamper the implementation of performance appraisal at the Bina Mandiri Gorontalo Foundation.

MANAGEMENT EVALUATIONS OF SCHOOL OPERATIONAL ASSISTANCE FUNDS (BOS) AT SMP NEGERI 2 TILAMUTA melisa melisa; syamsinah syamsinah; sitti husna; Risna Sanaba
Journal of Economic, Business, and Administration (JEBA) Vol. 3 No. 2 (2022): Journal of Economics, Business and Administration (JEBA)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

The objectives study of this research are to find out the management evaluations of School Operational Assistance Funds (BOS) at SMP Negeri 2 Tilamuta, Boalemo regency. This is a descriptive research by using quantitative approach by determining the school headmaster of SMP Negeri 2 Tilamuta, and students’ parents as the primary data sources, whereas descriptive data support as the secondary data sources. In the other hand, this research uses observation, interviews, and document studies as the data collection methods. The obtained data were the processed and analyzed by using data data anaylis, namely (1). Data reduction (2). Presentation of data (3). Conclusion. Therefore, the results of the study concluded that the evaluation of School Operational Assistance Funds’ management at SMP Negeri 2 Tilamuta is well implemented by involving all the relevant parties, such as the school chairman, BOS treasurer, teacher council staff, students’ parents, and school committees. Furthermore, the stages in the organization, implementation, and accountability reports have been carried out maximally, although there were some factors that became obstacles in the evaluation process of the use of BOS, but the school still overcome it.

Analysis of Determinants of Village Administrative Service Quality Sitti Husna Noviana Djou; Darman Darman; Agrista Tueno; Sri Apsin Gaib; Sri Nabila Dulupi; Miranda Darise
West Science Business and Management Vol. 1 No. 03 (2023): West Science Business and Management
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsbm.v1i03.77

By observing 99 samples of the Bunga Village Community, Bone Raya Subdistrict, Bone Bolango Regency, this study attempts to explain the influence of village administrative staff competence and environmental factors on the Quality of Village Administration Services. Data were analyzed using the PLS-SEM technique through SMARTPLS version 3 software. Samples were selected and collected through purposive sampling by setting criteria for people who had received administrative services and distributing them via online questionnaires via the Google form. The results show that the competence of village administration officers has a significant effect, with a T Statistical value of 2.846 and P Values of 0.005 while environmental factors have a significant effect, with a T Statistical value of 2.047 and P Values of 0.041 on the Quality of Village Administration Services.

The Effect of Administrative Service Quality and Officer Responsiveness on Service Satisfaction Sitti Husna Noviana Djou; Darman Darman; Celsi Kuku
West Science Business and Management Vol. 1 No. 05 (2023): West Science Business and Management
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsbm.v1i05.527

This research was conducted to determine the quality of administrative services and officer responsiveness to the service satisfaction of the Bakida Village Office in Gorontalo. The sampling technique used was Accidental Sampling by determining 76 respondents. The research method uses quantitative descriptive with the Statical program for socian science (SPSS). The results of this study show that the Quality of Administrative Services and Officer Responsiveness significantly affect Service Satisfaction at Village Offices with a calculated F value of 103,706, with the number of influences of 0.737 or 73.7%. The quality of administrative services has a significant effect on Service Satisfaction at the Village Office with a calculated value of 3,445, Officer Responsiveness has a significant effect on Service Satisfaction at the Village Office with a calculated value of 6.412.

Quality of Service in the Digital Era: Challenges and Opportunities Rauf, Nuzmerini; Djou, Sitti Husna Noviana; Ma’ruf, Fatmah; Anani, Siske; Rizal, Rizal
West Science Business and Management Vol. 2 No. 04 (2024): West Science Business and Management
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsbm.v2i04.1568

This article discusses the quality of service in the context of the digital era, identifying the challenges and opportunities faced by the organization. With the advancement of technology, the interaction between service providers and customers is becoming easier, but it also brings new challenges such as data security and ever-increasing expectations. This study examines various strategies that can be applied to improve service quality, including the use of artificial intelligence and data analytics to understand customer needs. Additionally, this article emphasizes the importance of employee training in dealing with these changes, as well as innovative approaches to creating a better customer experience. The results show that despite the challenges, the digital era also offers significant opportunities for companies to improve service and build stronger relationships with customers.

The Role of Psychological Empowerment in Mediating the Effect of Transformational Leadership on Innovative Work Behavior Darman; Putrianti, Flora Grace; Yahya, Siskawaty; Djou, Sitti Husna Noviana; Musa, Maman
West Science Business and Management Vol. 3 No. 02 (2025): West Science Business and Management
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsbm.v3i02.2000

This study explores the mediating role of psychological empowerment in the relationship between transformational leadership and innovative work behavior (IWB) in Indonesia. Using a quantitative approach, data were collected from 165 employees across various sectors. Constructs were measured using a Likert scale (1–5) and analyzed through Structural Equation Modeling-Partial Least Squares (SEM-PLS 3). The results reveal that transformational leadership significantly influences both psychological empowerment and IWB. Furthermore, psychological empowerment mediates the relationship between transformational leadership and IWB, highlighting its critical role in fostering innovation. These findings emphasize the importance of leadership strategies that enhance psychological empowerment to drive innovation in the workplace. The study provides theoretical insights and practical recommendations for managers and policymakers aiming to cultivate innovative cultures within organizations.

THE INFLUENCE OF INNOVATION CAPACITY ON THE PERFORMANCE OF MSMES IN GORONTALO MEDIATED BY THE BUSINESS ENVIRONMENT Djou, Sitti Husna Noviana; Husain, Putra Arisandi; Lukum, Marlon Mohamad Lukum; Ente, Moh Nur Hafis
Jurnal Ilmu Manajemen dan Bisnis Vol. 13 No. 1 (2025): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47918/jimb.v13i1.2278

The rapid growth of MSMEs in Indonesia continues to face serious challenges in terms of competitiveness and business sustainability, especially amid global economic pressure and market uncertainty. One strategy believed to improve MSME performance is by strengthening innovation capacity. However, in practice, the influence of innovation capacity on business performance does not occur directly, but is significantly mediated by the business environment. This study employed a quantitative approach using SEM-PLS on 73 MSME respondents and found that innovation capacity has a positive and significant effect on MSME performance when mediated by the business environment (t-statistic = 5.232; p < 0.001). The findings highlight that innovations undertaken by MSMEs become more effective and impactful when supported by a favorable business ecosystem, including market access, regulatory policies, partnerships, and infrastructure. This study enriches the literature on innovation management in MSMEs and provides practical implications for policymakers and stakeholders to build a supportive business environment that enables innovation as a pathway to enhance performance

THE ROLE OF DIGITAL STORYTELLING IN IMPROVING THE COMPETITIVENESS OF CREATIVE ECONOMY MSMES Djou, Sitti Husna Noviana; Nasila, Rahmat; Husain, Putra Arisandi; Lukum, Marlon Mohamad
Jurnal Ilmu Manajemen dan Bisnis Vol. 13 No. 2 (2025): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47918/jimb.v13i2.2295

This research examines the crucial role of digital storytelling in improving the competitiveness of Micro, Small and Medium Enterprises (MSMEs) in the creative economy sector. In an increasingly competitive and digitized business landscape, MSMEs are faced with the challenge of attracting consumer attention and building brand loyalty. Digital storytelling, as a marketing communication strategy that utilizes narratives through various digital platforms, offers an innovative solution to create emotional connections with audiences. This research method uses qualitative approach with a comprehensive literature study of relevant accredited national journals. The analysis shows that digital storytelling enables MSMEs to communicate the unique value of their products or services, build a strong brand identity, and differentiate themselves from competitors. Effective implementation of digital storytelling is proven to increase brand visibility, expand market reach, and ultimately, contribute to improving the competitiveness of creative economy MSMEs in domestic and global markets. The practical implication of this research is the recommendation for MSMEs to integrate digital storytelling as a core component in their marketing strategy, supported by adequate training and mentoring.

Pelatihan Pengisian Beban Kinerja Dosen (BKD) Melalui Aplikasi Sistem Informasi Sumber Daya Terintegrasi (SISTER) Darman, Darman; Musa , Maman; Rauf, Nuzmerini; Djou, Sitti Husna Noviana
Journal Of Human And Education (JAHE) Vol. 4 No. 1 (2024): Journal Of Human And Education (JAHE)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jh.v4i1.687

Beban Kerja Dosen (BKD) merupakan laporan kinerja dosen yang terdiri dari unsur pendidikan, penelitian, pengabdian kepada masyarakat, dan unsur penunjang. Pengisian BKD dilakukan melalui aplikasi Sistem Informasi Sumber Daya Terintegrasi (SISTER). Namun, masih banyak dosen yang belum memahami cara pengisian BKD melalui SISTER. Oleh karena itu, kegiatan pengabdian masyarakat ini bertujuan untuk meningkatkan pemahaman dosen tentang cara pengisian BKD melalui SISTER. Kegiatan pengabdian masyarakat ini dilaksanakan di Universitas Bina Mandiri Gorontalo. Kegiatan ini diikuti oleh 50 orang dosen secara Luring dan Daring. Kegiatan ini dilaksanakan dalam bentuk pelatihan dengan metode ceramah, diskusi, dan praktek. Hasil kegiatan pengabdian masyarakat ini menunjukkan bahwa pemahaman dosen tentang cara pengisian BKD melalui SISTER meningkat. Hal ini terlihat dari hasil evaluasi kegiatan yang menunjukkan bahwa 75% peserta menyatakan bahwa pemahaman mereka tentang cara pengisian BKD melalui SISTER meningkat setelah mengikuti kegiatan ini. Kegiatan pengabdian masyarakat ini diharapkan dapat meningkatkan kualitas pengisian BKD oleh dosen. Hal ini akan berdampak pada peningkatan kinerja dosen dan kualitas pendidikan di perguruan tinggi.

Quality of Service in the Digital Era: Challenges and Opportunities Rauf, Nuzmerini; Djou, Sitti Husna Noviana; Ma’ruf, Fatmah; Anani, Siske; Rizal, Rizal
West Science Business and Management Vol. 2 No. 04 (2024): West Science Business and Management
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsbm.v2i04.1568

This article discusses the quality of service in the context of the digital era, identifying the challenges and opportunities faced by the organization. With the advancement of technology, the interaction between service providers and customers is becoming easier, but it also brings new challenges such as data security and ever-increasing expectations. This study examines various strategies that can be applied to improve service quality, including the use of artificial intelligence and data analytics to understand customer needs. Additionally, this article emphasizes the importance of employee training in dealing with these changes, as well as innovative approaches to creating a better customer experience. The results show that despite the challenges, the digital era also offers significant opportunities for companies to improve service and build stronger relationships with customers.

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