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All Journal Indonesian Journal of Health Community
Dewi Sri Rahayu
Universitas Ivet
Health Professions

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Deskripsi Mutu Pelayanan Kesehatan di Puskesmas Guntur 1 Dewi Sri Rahayu; Sururim Maudlunah; Rani Tiara Desty
Indonesian Journal of Health Community Vol 4 No 1 (2023): Volume 4 No 1 Tahun 2023
Publisher : Universitas Ivet

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31331/ijheco.v4i1.2488

Abstract

The quality of health services is all customer expectations through continuous improvement through the processes that are carried out. Guntur I Health Center still has several obstacles including the distribution of human resources is still uneven and the pattern of staffing is not appropriate so that health efforts are less effective, as well as limited infrastructure such as inadequate buildings, inadequate medical devices. The aim of this research is to provide an overview regarding the quality of health services at the Guntur Health Center 1. Quantitative research using a descriptive observational study research design, using a cross-sectional research design approach. This research was conducted at the Guntur 1 Health Center in December 2022. Sampling used a purposive sampling method. This research instrument uses a questionnaire, how to collect data by interview and Google form. The results of the research on the quality of patient safety services are not good. Quality of service effectiveness of good service. The quality of patient-centered services is good. Timely service quality is good. Service efficiency is good. Fairness in serving patients is not good. Suggestions for the Puskesmas agency are expected to add health facilities and health workers must provide more effective services.
Kepuasan Pasien Terhadap Pelayanan Puskesmas Ngemplak Simongan Kecamatan Semarang Barat Kota Semarang Wahyu Eko Giri Kusumo; Dewi Sri Rahayu; Rani Tiara Desty
Indonesian Journal of Health Community Vol 4 No 1 (2023): Volume 4 No 1 Tahun 2023
Publisher : Universitas Ivet

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31331/ijheco.v4i1.2487

Abstract

Patient satisfaction is an assessment of the good or bad quality of health services received by patients. The background of this research is that the Ngemplak Simongan Public Health Center, Semarang City, in carrying out health duties has not yet achieved the desired goals, in general there are still weaknesses. The aim of the research was to determine the level of service quality at the Ngemplak Simongan Health Center. Quantitative research using a descriptive observational study design, using a cross-sectional research design approach. This research was conducted at the Ngemplak Simongan Health Center in December 2022. Sampling used the Purposive Sampling Method. This research instrument used a questionnaire, how to collect data by interview and Google form. The results of the research are good product quality, poor price, poor service quality, good reliability, good tangibility, poor assurance, good emotional factor, good convenience. Suggestions for this research institution can be used as material for consideration in efforts to improve the quality of health services.
Co-Authors Rani Tiara Desty Sururim Maudlunah Wahyu Eko Giri Kusumo