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Sistem Informasi Customer Relation Management pada ISP PP. Juragan Wifi Berbasis Web Mustika Ningrum; Kresno Murti Prabowo; Sabar .; Yudiansyah Fauzi
Jurnal ICT: Information Communication & Technology Vol. 23 No. 1 (2023): JICT-IKMI, Juli 2023
Publisher : LPPM STMIK IKMI Cirebon

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Abstract

Juragan Wifi Indonesia, PT (JWI) exists as an IT solution company that specializes in providing solutions, system integration, network and data center consulting as well as an Internet Service Provider. Oriented to help build smart network infrastructure in the provision of subscription internet services. In terms of customer service, JWI still uses non-automated and non-integrated services, so service is slower than automated CRM. To be able to compete with other ISPs and attract customers who will subscribe or retain existing customers, CRM should be changed to be automated and integrated. Therefore it is necessary to create a system. CRM information on ISPs to improve business quality and provide customer satisfaction
Implementasi Sistem Informasi Tata Usahapada Sekolah Gemanurani Dewi Ayu Puspitawati; Kresno Murti Prabowo; Farhan Afif Aldiansyah; Sabar Hanadwiputra
Jurnal ICT: Information Communication & Technology Vol. 23 No. 1 (2023): JICT-IKMI, Juli 2023
Publisher : LPPM STMIK IKMI Cirebon

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Abstract

The development of the information system for the Gemanurani Integrated Islamic School experienced obstacles because it was carried out based on the personal needs of the developer at that time. So that the development carried out is not necessarily appropriate or has optimal benefit values ​​in the future. Along the way, there have been many changes to forms, reports and system procedures. This shows that the development of the information system is not based on existing needs, so it is difficult for management to make decisions. The Gemanurani Integrated Islamic School started the development of Information Systems from New Student Admissions (PSB), Finance, Administration (TU), Study Programs (PRODI), Students and Teachers without Human Resources Development (HRD). One of the Operator's routine tasks is inputting school data where the application is still done manually using MS. Excel, problems often arise when calculating teacher valuations, teachers across school programs and employee deductions. By prioritizing the development of administrative information systems according to needs, it is hoped that it will make it easier for Operators in processing employee and teacher data. The goal is to facilitate schools in time management and data security.
RANCANG BANGUN DAN IMPLEMENTASI SISTEM PEMBAYARAN ELEKTRONIK BERBASIS MOBILE PADA PT. XYZ Hanadwiputra, Sabar; Ayu Puspitawati, Dewi; Hajiana, Anang
Jurnal informasi dan komputer Vol 12 No 01 (2024): Jurnal Informasi dan Komputer yang terbit pada tahun 2024 pada bulan 4 (April)
Publisher : LPPM Institut Teknologi Bisnis Dan Bahasa Dian Cipta Cendikia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35959/jik.v12i01.550

Abstract

This research aims to design and implement an electronic payment system at PT. XYZ who wants to develop a business from server-to-server or B2B to B2C for selling credit products and payments. The existing system does not fully support business development to B2C, such as large operational requirements due to having to use a VPS (Virtual Private Server) and licensing fees, to carry out product purchase transactions still using text format using chat platforms such as Telegram and SMS and the process is slow. system development. After knowing the existing obstacles, the author applies the PHP programming language as a web program that is used by admins to manage product and price data and Java to produce Android applications for use by end users or sellers such as shops, stalls and credit counters. To speed up the development process, the author uses the RAD (Rapid Application Development) method with the stages of Requirements Planning, System Design, Development Process and feedback collection and finally Implementation.
IMPLEMENTASI SISTEM MANAJEMEN PREVENTIF UNTUK PEMELIHARAAN INVENTARIS PERANGKAT IT MENGGUNAKAN METODE RAPID APPLICATION DEVELOPMENT Hanadwiputra, Sabar; Maryati, Mami; Ayu Puspitawati, Dewi; Zuhri, Ardhan
Jurnal informasi dan komputer Vol 12 No 02 (2024): Jurnal Informasi dan Komputer yang terbit pada tahun 2024 pada bulan 10 (Oktobe
Publisher : LPPM Institut Teknologi Bisnis Dan Bahasa Dian Cipta Cendikia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35959/jik.v12i02.620

Abstract

Penelitian ini bertujuan untuk meimplementasikan aplikasi yang memberikan untuk pegawai kemudahan melakukan pemeliharaan pada perangkat IT. Dalam proses pencatatan laporan yang belum memanfaatkan teknologi seperti terdapat sebuah sistem pencatatan dengan menggunakan sistem komputer, dengan banyak menemukan kendala dalam penyimpanan catatan berbasis kertas, yang memiliki beberapa kelemahan seperti keterbatasan ruang penyimpanan, akses dokumen yang memakan waktu, risiko kerusakan, kerentanan terhadap dokumen. Perlu adanya aplikasi sistem manajeman untuk mengatasi kesalahan pencatatan laporan, dalam analisis dan implementasi menggunakan metode pengembangan perangkat lunak, dan dalam Rapid Application Development (RAD) menghasilkan performance yang cukup baik untuk sistem manajeman pencatatan. Pembuatan sistem ini menggunakan bahasa pemrograman Java untuk Android, database Firebase.