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All Journal El Tarbawi Jurnal Keperawatan Muhammadiyah NURSING UPDATE JURNAL ILMIAH ILMU KEPERAWATAN PREPOTIF : Jurnal Kesehatan Masyarakat International Journal of Social Science and Religion (IJSSR) STAND : Journal Sports Teaching and Development Kieraha Medical Journal Journal of Aafiyah Health Research (JAHR) Cendekia: Jurnal Kependidikan dan Kemasyarakatan Proceeding International Conference Of Innovation Science, Technology, Education, Children And Health Proceeding International Conference Of Innovation Science, Technology, Education, Children And Health
Arief Efendi
ITSK RS dr. Soepraoen Malang
Religion Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Education Engineering Health Professions Immunology & microbiology Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

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The Effect of Ethics and Service Quality of Health Workers on Patients Satisfaction at dr. Soepraoen Hospitals Malang Arief Efendi; Anis Ansyori; Fita Rusdian Ikawati; Silvia Intan Wardani
Proceeding International Conference Of Innovation Science, Technology, Education, Children And Health Vol. 1 No. 1 (2021): Proceeding of The International Conference of Inovation, Science, Technology, E
Publisher : Program Studi DIII Rekam Medis dan Informasi Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/icistech.v1i1.1

Abstract

Patient satisfaction cannot be separated from the code of ethics and quality service carried out by medical personnel. This study aims to determine the effect of Ethics and Service Quality of Health Workers on Patients Satisfaction at dr. Soepraoen Hospitals Malang. The research method used is descriptive analytic research. With a cross sectional study design. The population in this study were 100 people. The result of this study is there is a positive and significant effect of ethics health workers partially on patient satisfaction, there is a positive and partially significant effect of partially Service Quality on patient satisfaction, there is a simultaneous positive and significant effect of ethics health workers and Service Quality on patient satisfaction.
Co-Authors Agung Hadi Endaryanto Amran, Yuniarti Anis Ansyori Aniswati, Aniswati - Asdlori Bueraheng, Ibroheng Fita Rusdian Ikawati Kartika Agung Kurniawan Muh. Hanif Ndow, Muhammed Nurul Halimah Pradita, Angria Purnama, Yulian Sampurno, Adi Sari, Siska Ratna Silvia Intan Wardani Yohanes Deo Fau