Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal Performance House of Management and Business Journal
muhammad hafiduddin
Universitas Muhammadiyah Gombong
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan pada suatu Layanan Purna Jual Motor Honda muhammad hafiduddin; Hafid Syarif Hidayatulloh; Firdaus Hendri Kurniawan; Muhamad Rafi Sigit Widodo; Wilson Chandra Teguh Pratama
House of Management and Business (HOMBIS) Journal Vol 2, No 1 (2023): House of Management and Business (HOMBIS JOURNAL)
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Muhammadiyah Gombong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26753/hombis.v2i1.1069

Abstract

ABSTRACTService quality assessment has been widely used in after-sales service, especially in the motor vehicle and automotive industry. The purpose of this study is to determine the factors that affect customer satisfaction in the after-sales service of Honda motorcycles at AHAS Gombong dealer by utilizing the SERVQUAL approach. Several SERVQUAL dimensions such as physical evidence or direct evidence (tangibles), (reliability), (responsive), (assurance), and (emphaty) are analyzed simultaneously on customer satisfaction. Structural Equation Modeling (SEM) shows that among the five dimensions of SERVQUAL, reliability and empathy are found to have a significant relationship with Honda motorcycle customer satisfaction in Gombong. Interestingly, (tangibles), (responsive), and (assurance) were found to have no significant relationship with satisfaction. Dealers must provide good service quality to meet customer expectations and achieve customer satisfaction, which in turn builds customer trust in the company. With this, customer loyalty can be achieved by the company which can also increase company profits and competitive advantage.Keywords : Tangibles, reliability, responsive, assurance, empathy
A Digital Marketing : Pengaruh Konten iklan Terhadap Minat Beli Konsumen dimoderasikan oleh gender Wisanggeni Bagus Anggoro; Tiyan Fatkhurrokhman; Rosliana Mahardhika; Muhammad Hafiduddin; Keyzha Lungguh Arta Nugraha; Ngafifatun Nurul Azizah
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 32 No 1 (2025): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32424/1.jp.2025.33.1.15420

Abstract

Tujuan dari penelitian ini adalah untuk menganalisis pengaruh konten iklan digital terhadap minat beli konsumen, dengan gender sebagai variabel moderasi. Data dikumpulkan melalui survei terhadap 163 responden yang telah berinteraksi dengan iklan digital dalam tiga bulan terakhir. Teknik analisis data menggunakan Structural Equation Modeling (SEM) dengan bantuan perangkat lunak AMOS. Hasil penelitian menunjukkan bahwa konten iklan memiliki pengaruh positif yang signifikan terhadap minat beli konsumen. Selain itu, gender terbukti berperan sebagai variabel moderasi, di mana konsumen perempuan cenderung lebih responsif terhadap iklan berbasis emosional, sementara konsumen laki-laki lebih merespons pendekatan yang bersifat rasional. Temuan ini memberikan wawasan penting bagi pemasar digital dalam mengoptimalkan strategi periklanan berbasis personalisasi guna meningkatkan keterlibatan dan konversi pembelian. Penelitian ini juga menyoroti pentingnya mempertimbangkan faktor demografis, khususnya gender, dalam perencanaan strategi pemasaran digital yang lebih efektif.
Co-Authors Firdaus Hendri Kurniawan Hafid Syarif Hidayatulloh Keyzha Lungguh Arta Nugraha Muhamad Rafi Sigit Widodo Nurul Azizah Rosliana Mahardhika Tiyan Fatkhurrokhman Wilson Chandra Teguh Pratama Wisanggeni Bagus Anggoro