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All Journal E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis E-Dimas: Jurnal Pengabdian kepada Masyarakat Jurnal Penelitian Pendidikan IPA (JPPIPA) AFRE Accounting Financial Review JURNAL PENDIDIKAN TAMBUSAI Jurnal Ners Abdimas: Jurnal Pengabdian Masyarakat Universitas Merdeka Malang Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah jurnal syntax admiration Co-Value : Jurnal Ekonomi, Koperasi & Kewirausahaan Ar-Rihlah : Jurnal Keuangan dan Perbankan Syariah Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Journal of Artificial Intelligence and Digital Business Innovative: Journal Of Social Science Research Kriez Academy KISA INSTITUE : Journal of Economics, Accounting, Business, Management, Engineering and Society Jesocin : Journal of Jabar Economic Society Networking Forum Jesocin : Journal of Economics, Accounting, Business, Management, Engineering and Society Jurnal Audit, Pajak, Akuntansi Publik IPSSJ
Zaenal Aripin
Univeristas Sangga Buana Bandung
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Assistance in integrity zone development for strengthening the public services quality at Sabo Technical Center Eko Aristanto; Indri Damayanti; Sunarjo Sunarjo; Zaenal Aripin
Abdimas: Jurnal Pengabdian Masyarakat Universitas Merdeka Malang Vol 7, No 2 (2022): May 2022
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/abdimas.v7i2.7615

Abstract

The development of the integrity zone (ZI) is an effort to maintain integrity as a state civil apparatus in carrying out public services for the community. This activity aims to assist and facilitate performance assessors of the integrity zone (ZI) implementation at the Sabo Technical Center. The implementation of the activity uses two methods, online by using Zoom Meetings and in-person meetings with tutors, technical assistance, and evaluation desks. Carried out effectively for six intermittent working days in September 2021, this activity is located at the Sabo Technical Center, Yogyakarta. The results of the initial evaluation of the implementation of the development of the integrity zone (ZI) on the leveraging component of strengthening public services, for each aspect that becomes the assessment indicator, includes the service standard rate of 85.33; service culture excellence rate of 88.26 and; service satisfaction assessment rate of 91.67. The impact of the implementation of this activity includes increasing implementation team understanding of various regulations that become the harborage of the development of the integrity zone (ZI); governance improvisation of integrity zone (ZI) development documents; improvise infrastructure facilities in public service rooms by meeting the minimum standards set; and presentation improvements on the website owned by the Sabo Technical Center.
Pelatihan dan Pendampingan Penyusunan Kebijakan dan Standar Pelayanan Publik pada Balai Teknik Air Minum Eko Aristanto; Indri Damayanti; Zaenal Aripin
Abdimas: Jurnal Pengabdian Masyarakat Universitas Merdeka Malang Vol 6, No 2 (2021): May 2021
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/abdimas.v6i2.5465

Abstract

The implementation of this activity aims to improve the management of policy documents and service standards, increase the capacity of implementing resources and increase the value of public service performance at Balai Teknik Air Minum. Methods of implementing activities include socialization and field visits, desk documents, training and assistance related to public service policies and standards. The duration of the activity is 13 (thirteen) effective working days. Achievements in the implementation of these training and mentoring activities include: i) identified various weaknesses in improving the performance of public services that have been implemented, ii) increasing understanding of leaders and implementers of public services about managing policy documents and public service standards, iii) preparation of policy documents and public service standards which refers to the PANRB Ministerial Regulation No. 15/2014 and the PANRB Minister Regulation No. 17/2017, iv) The results of the self-assessment show an increase in the performance of public services from 2.66 (53.30) category C (Enough) to 3.45 (69.13) category B- (Good with Notes). The results of the evaluation of training and assistance activities in the preparation of policy governance documents and public service standards on 5 (five) indicators reached a score of 54 in the very good category.DOI: https://doi.org/10.26905/abdimas.v6i2.5465
Analysis of The Use of Promotion In Social Media on The Performance of E-Commerce Marketing Zaenal Ariep
E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis Vol 14 No 2 (2021): DESEMBER: Jurnal Ilmiah Ekonomi dan Bisnis
Publisher : STEKOM PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/e-bisnis.v14i2.488

Abstract

Social media is a new phenomenon that has changed the way the business environment operates. Through social media, businesses gain access to resources that are otherwise unavailable to the business owner. This research is a causality research, which aims to analyze the causal relationship and influence of two or more phenomena, through hypothesis testing. The population and sample in this study are SMEs who open e-commerce businesses on social media. The number of samples used in this study amounted to 154 respondents. Based on the analysis and discussion, it is concluded that the Marketing operation advantages variable has no significant effect on Marketing Performance, the Cost-effectiveness variable has a significant effect on Marketing Performance, the Customer Communication Channel variable has a significant effect on Cost-effectiveness, the Customer Communication Channel variable has a significant effect on Increased customer satisfaction, Customer The Communication Channel has a significant effect on Marketing operation advantages, the Customer relationship performance variable has a significant effect on Marketing Performance, the Increased customer satisfaction variable has a significant effect on Marketing Performance and the Social media marketing implementation capabilities variable has a significant effect on Customer relationship performance.
Pelatihan Pengelolaan Keuangan dalam Penyiapan Administrasi Pengajuan Kredit Usaha Rakyat Pada Kelompok Tani Penderes di Desa Patemon Eko Aristanto; Zaenal Aripin; Syarif Hidayatullah
E-Dimas: Jurnal Pengabdian kepada Masyarakat Vol 14, No 1 (2023): E-DIMAS
Publisher : Universitas PGRI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26877/e-dimas.v14i1.11386

Abstract

Kegiatan ini bertujuan melakukan sosialisasi terkait program Kredit Usaha Rakyat (KUR) mikro sektor petanian; melakukan pelatihan pengelolaan admistrasi keuangan kegiatan usaha para penderes; dan melakukan pendampingan penyiapan administrasi berkas pengajuan program Kredit Usaha Rakyat (KUR) mikro sektor pertanian. Mitra kegiatan adalah kelompok tani penderes gula kelapa di Desa Patoman, Kecamatan Blimbingsari, Kabupaten Banyuwangi. Metode yang digunakan dalam pelatihan ini dengan melakukan diskusi, ceramah/penyuluhan dan bantuan teknis penyusunan administrasi kredit. Pelaksanaan kegiatan ini memberikan dampak terhadap peningkatan akses terhadap permodalan usaha dan perbaikan admnistrasi pengelolaan keuangan usaha dan memahami proses pemberkasan yang baik dalam rangka pengajuan kredit usaha rakyat.  Hasil evaluasi terhadap 5 (lima) indikator penilaian kegiatan pelatihan secara rata-rata sebesar 80,05 dengan kategori Sangat Baik. Rekomendasi ke depan agar pelaksanaan kegiatan ini dapat direplikasikan ke pelaku usaha  yang sejenis atau lainnya, agar dapat meningkatkan literasi keuangan, pengelolaan administrasi keuangan, akses permodalan dengan memfaatkan fasilitas kredit usaha rakyat yang telah digulirkan oleh pemerintah.
Transformasi Digital dalam Administrasi Publik dan Dampaknya terhadap Kesadaran Politik Ekonomi: Analisis Pendekatan Kualitatif dalam Connected Community Tekat Sukomardojo; Ryan Aldiansyah Akbar; Zaenal Aripin; Fakhry Amin; Endang Fatmawati
Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah Vol 5, No 2 (2023): Birokrasi dan Pemerintahan di Daerah 11
Publisher : Jurusan Administrasi Publik FISIP UIN SGD Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/jbpd.v5i2.26901

Abstract

Digital transformation affects various conditions and aspects of human life. One of the areas affected is public administration. This research aims to see and explore how digital transformation and public administration and the impact it has on the political and economic awareness of people who have started to be connected by the presence of technology. This research was carried out using a qualitative approach to be able to see how digital transformation in public administration can affect the political economy of society. The results of this study found that there was a significant impact on political economy awareness and the way government works as a whole as a result of digital transformation in public administration. This is because the existence of public transformation can increase efficiency, transparency and participation for the community. In the context of political economy awareness, digital transformation enables wider and inclusive participation from society. Through digital platforms, the public can provide input, express opinions, and participate in relevant discussions.
Growth Opportunity and Firm Value in Indonesian Manufacturing Firms Sugeng Haryanto; Sunardi Sunardi; Eko Ariestanto; Prihat Assih; Adi Suroso; Zaenal Aripin
AFRE (Accounting and Financial Review) Vol 5, No 3 (2022): November 2022
Publisher : Postgraduate Program Merdeka University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/afr.v5i3.8936

Abstract

This study aims to analyze the effect of investment decisions, funding decisions, dividend decisions on firm value and whether growth opportunity affects the relationship between investment policy, funding policy and dividend policy on firm value. This research was conducted on a manufacturing company that went public on the Indonesia Stock Exchange. The number of samples in the study was 92 companies with a research period of 2015-2020 so that the amount of data analysis was 552. The data analysis technique used moderated regression analysis (MRA). The results of the study found that investment decisions have a negative effect on firm value. While funding decisions, dividend decisions have a positive effect on firm value. Growth opportunity is able to strengthen the influence of investment decisions on firm value. Growth opportunities weaken funding and dividend decisions. The results of this study indicate that growth opportunity is important information for investors, because it will be related to the sustainability and prospects of the company in the future.DOI: https://doi.org/10.26905/afr.v5i3.8936
The Impact of Bank Service Quality on Satisfaction that Impacts Word of Mouth Promotion Zaenal Aripin; Vip Paramarta; Kosasih; Didin Saepudin; Farida Yuliaty; Fitriana
Jurnal Syntax Admiration Vol. 4 No. 8 (2023): Jurnal Syntax Admiration
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jsa.v4i8.690

Abstract

Beckground: In the banking industry, service quality is an important factor in maintaining and increasing customer satisfaction. One indicator of the success of service quality is word of mouth by satisfied customers. However, there is still little in-depth research on the impact of bank service quality on customer satisfaction that impacts word of mouth. Aims: This study aims to analyze the impact of bank service quality on customer satisfaction and identify how customer satisfaction contributes to word of mouth in the context of the banking industry. Research Methods: This study used a qualitative approach with in-depth interviews as the data collection technique. The respondents were bank customers who have used the bank's services in the recent period. The collected data were analyzed using content analysis techniques to identify themes and patterns in customer responses. Results and Conclussion: This study used a qualitative approach with in-depth interviews as a data collection technique. The respondents were bank customers who have used the bank's services in the last period. The collected data were analyzed using content analysis techniques to identify themes and patterns in customer responses. Contribution: This study uses a qualitative approach with in-depth interviews as a data collection technique. The respondents of this study are bank customers who have used bank services in the last period. The collected data were analyzed using content analysis techniques to identify themes and patterns in customer responses.
A THE INFLUENCE OF CUSTOMER EXPECTATIONS ON BANK SERVICE PERFORMANCE AND BANK CUSTOMER SATISFACTION AND ITS EFFECT ON CUSTOMER TRUST Zaenal Aripin; kosasih; vip Paramarta
KRIEZ ACADEMY : Journal of development and community service Vol. 1 No. 1 (2023): Kriez Academy - December
Publisher : Yayasan Kreatif Indonesia Emas

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Beckground: The banking industry has experienced rapid development in recent years. Competition among banks has intensified, and to maintain a competitive advantage, it is important for banks to understand customer expectations, improve their service performance, and gain high customer satisfaction and customer trust. Aims: This study aims to analyze the influence of customer expectations on bank service performance, bank customer satisfaction, and how this influence impacts customer trust. The background of this study is based on the importance of improving customer satisfaction and customer trust in today's highly competitive banking industry. Research Method: The research method used in this study is a literature study. Various relevant literature sources, including scientific journals, books, and related research reports, were analyzed. This study analyzes and synthesizes the findings in the literature to identify the relationship between customer expectations, bank service performance, bank customer satisfaction, and customer trust. Results and Conclussion: The results show that customer expectations have a significant influence on bank service performance. When customer expectations are met, bank service performance tends to be better. In addition, bank service performance also has a significant influence on bank customer satisfaction. When bank service performance increases, bank customer satisfaction also increases. Furthermore, bank customer satisfaction also has a positive impact on customer trust in banks. Contribution: The contribution of this research is to provide a better understanding of the relationship between customer expectations, bank service performance, bank customer satisfaction, and customer trust. This research can serve as a reference for companies in the banking industry to improve their bank service performance, so as to meet customer expectations, increase customer satisfaction, and strengthen customer trust in the long run.
A QUANTITATIVE PERFORMANCE MANAGEMENT FRAMEWORK TO IMPROVE COMMUNITY ECONOMY THROUGH OMNICHANNEL SUPPLY CHAIN: A CASE STUDY IN THE BANKING AND MARKETING INDUSTRY Zaenal Aripin; Farida Yulianty; Fitriana
KRIEZ ACADEMY : Journal of development and community service Vol. 1 No. 1 (2023): Kriez Academy - December
Publisher : Yayasan Kreatif Indonesia Emas

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

In the era of digital transformation, the Quantitative Performance Management Framework (QPMF) has emerged as a potential solution to increase operational efficiency and the industrial sector's contribution to society's economic growth. This study explores the application of KM2K in the context of omnichannel supply chains, with a focus on the banking and marketing industries. This research aims to investigate the impact of implementing QPMF in improving the community's economy through an omnichannel supply chain, with special emphasis on its role in the banking and marketing industries. This research uses a Systematic Literature Review (SLR) approach to compile and analyze related literature. In addition, case studies are used to understand the application of QPMF in the real context of the banking and marketing industry. Data was collected through interviews, observation and documentation analysis to gain in-depth insight. The research results show that the application of QPMF in the banking industry makes a significant contribution to operational efficiency, strategic decision making, and responsibility to customer needs through an omnichannel supply chain. In the marketing sector, QPMF enables optimization of marketing strategies, personalization of campaigns and increased responsiveness to market trends.
MARKETING STRATEGY IN PROJECT SUSTAINABILITY MANAGEMENT EFFORTS IN EXTRACTIVE INDUSTRIES: BUILDING A RECIPROCITY FRAMEWORK FOR COMMUNITY ENGAGEMENT Zaenal Aripin; Sri Rochani Mulyani; Adang Haryaman
KRIEZ ACADEMY : Journal of development and community service Vol. 1 No. 1 (2023): Kriez Academy - December
Publisher : Yayasan Kreatif Indonesia Emas

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Abstract

Extractive industries often face significant sustainability challenges, particularly regarding the social and environmental impacts of their activities. In this context, marketing strategy has a key role in shaping the company's image, responding to community expectations, and building project sustainability. Building a reciprocity framework for community engagement is becoming an increasingly recognized approach to achieving this goal. This research aims to explore and analyze the implementation of marketing strategies in project sustainability management efforts in the extractive industry, with a focus on building a reciprocity framework to increase community involvement. The main objective is to identify the key factors that influence the success of sustainable marketing strategies and their impact on community engagement. This research uses a descriptive qualitative approach with a multiple case study of companies in the extractive industry that have adopted sustainable marketing strategies and a reciprocity framework. Data was collected through in-depth interviews with key stakeholders, analysis of related documents, and direct observation of marketing strategy implementation. The research results show that implementing marketing strategies in project sustainability management in extractive industries by building a reciprocity framework can create a positive impact on community involvement. Factors such as transparency, community participation and local empowerment have a critical role in shaping project sustainability and improving relations between companies and local communities.
Co-Authors Achmad Noerkhaerin Putra Adang Haryaman Adi Suroso Agusiady, R. Ricky Alfian, Achmad Aristanto, Eko Asep Gunawan Ayu Amrita, Nyoman Dwika Budi Raharja , Arif Budi Raharja, Arif Debie K. R. Kalalo Dendi Nugraha Dianvayani, Giska Didin Saepudin Dwika Ayu Amrita, Nyoman Endang Fatmawati Endang Ruchiyat Ermeila, Sri Etty Sofia Mariati Asnar Faisal, Ijang Fakhry Amin Farida Yulianty Farida Yuliaty Fatmasari, Raden Roro Fitriana Fitriana Fitriana Fitriana Fitriana Fitrianti, Nida Garnida Gjosphink Putra Umar Sakka Gulo, Nurdelima Harto Necsen Linelejan Herry Achmad Buchory Ijang Faisal Indri Damayanti Indri Damayanti Kosasih Kosasih KOSASIH KOSASIH, KOSASIH Lili Adi Wibowo M. Syafarudin Mahaputra Mahaputra, M. Syafarudin Marasabessy, Maharani Regita Mariati Asnar, Etty Sofia Matriadi, Faisal Maya Ariyanti Muhammad Syahrul Hidayat Mulyani , Sri Rochani mulyani, sri rochani Ngurah Made Novianha Pynatih Nia Riana Nida Garnida Fitrianti Novianha Pynatih, Ngurah Made Nugraha, Ramlan Indra Nugroho, Taufan Padma Hanuun, Nazhira Nindya Padma Negara, M. Rizqi Palittin, Normayanti Prihat Assih Raden Roro Fatmasari Redjeki, Finny Riana, Nia Ricky Agusiady Ryan Aldiansyah Akbar Saepudin, Didin Salsabila, Unik Hanifah Sikki, Nurhaeni Sitanggang, Erikson Sjoraida , Diah Fatma Sri Ermeila Sri Rochani Mulyani Subeno, Fransiska Carmelia Suganda, Uce Karna Sugeng Haryanto Sunardi Sunardi Sunarjo Sunarjo Supriatna, Ucu SUSANTI Syahidin, Rukhiyat Syarif Hidayatullah Taufik Zulfikar Tekat Sukomardojo Tresnadi, Rama Ucu Supriatna Vip Paramarta Vip Paramarta Vip Paramarta Wawan Ichwanudin Wawan Ichwanudin Widjajanti Utoyo Yolistina, Anggun Yulianty, Farida