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All Journal JOURNAL OF INDUSTRIAL AND MANUFACTURE ENGINEERING JKBM (JURNAL KONSEP BISNIS DAN MANAJEMEN) Jurnal Rekayasa Material, Manufaktur & Energi Jurnal Ilmiah Teknik Mesin & Industri (JITMI)
ninny siregar, ninny
universitas medan area
Aerospace Engineering Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Mechanical Engineering

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Analisis Kepuasan Nasabah pada Kualitas Pelayanan dengan Metode Fuzzy Service Quality dan Quality Function Deployment di PT Bank Mandiri Ginting, Yeni Yuswita; Siregar, Ninny; Delvika, Yuana
Jurnal Ilmiah Teknik Mesin & Industri (JITMI) Vol 1, No 1 (2022): Jurnal Ilmiah Teknik Mesin & Industri (JITMI), May
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jitmi.v1i1.1220

Abstract

Service quality is the most important factor for the bank so that the Bank can keep surviving and developing. Every day the number of customers development is increasing so that the service quality and customer satisfaction must be prioritized. The way to improve service quality is trying to find out customers' desires, where the Fuzzy Servqual (Service Quality) and QFD (Quality Function Deployment) methods were used in improving the quality of bank services. The purpose of this research was to design a service improvement proposal at Bank Mandiri KCP Medan Citra Garden by using Fuzzy Servqual and QFD. In this study, a survey was conducted by distributing questionnaires to 100 respondents from Bank Mandiri KCP Medan Citra Garden based on data processing performed using the Fuzzy Servqual method, for designing improvement proposals using the Quality Function Deployment (QFD) method. The level of customer satisfaction at Bank Mandiri KCP Medan Citra Garden was lower than the importance level of affected factors in customer satisfaction at Bank Mandiri KCP Medan Citra Garden which needed to be more improved was the Tangible dimension (Physical Evidence) shown in the comfort and security of the location and parking lot provided with a score of -13.17. Furthermore, that had to be maintained on the Tangible dimension (Physical Evidence) was shown in the bank officers' appearances who were always neat and wore masks and gloves with a score of 4.496 at Bank Mandiri KCP Medan Citra Garden. Thus, it was recommended to Bank Mandiri KCP Medan Citra Garden to further improve service performance on all services.
Penggunaan Metode Moodie Young Pada Keseimbangan Lintasan Produksi Bola Lampu Prasetyo, Didit Teguh; Sutrisno, Sutrisno; Siregar, Ninny
Jurnal Ilmiah Teknik Mesin & Industri (JITMI) Vol 2, No 1 (2023): Jurnal Ilmiah Teknik Mesin & Industri (JITMI), May
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jitmi.v2i1.2016

Abstract

The Use of Moodie Young Method in Balance of Light Bulb Production Line. Line production is a part of production activity which including set of working element works and working area. Several balance constraints on the production line are sometimes occurred in a company who runs in light bulb production, such as a bottleneck in the production process and accumulation of material at work stations due to the high idle times, also a gap in cycle time between the production times of each work station. The study employed the Moodie Young method by measuring three parts of balanced production line level, including Line Efficiency, Balance Delay, and Smoothness Index. The result pointed out that the actual production line values are Line Efficiency 43.69%, Balance Delay 56.30%, and Smoothness Index 703.64. The result also stated that there are improvement of the production line values by using Moodie Young method, which are values of Line Efficiency 76.46%, Balance Delay 23.53%, and Smoothness Index 279.39. To sum up, the high value of line efficiency and the low values of balance delay and smoothness index presents a good level of balanced the production line.
Analisis Kepuasan Nasabah pada Kualitas Pelayanan dengan Metode Fuzzy Service Quality dan Quality Function Deployment Ginting, Yeni Yuswita; Siregar, Ninny; Delvika, Yuana
Jurnal Ilmiah Teknik Mesin & Industri (JITMI) Vol 1, No 2 (2022): Jurnal Ilmiah Teknik Mesin & Industri (JITMI), November
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jitmi.v1i2.1465

Abstract

Service quality is the most important factor for the bank so that the Bank can keep surviving and developing.. The way to improve service quality is trying to find out customers' desires, where the Fuzzy Servqual (Service Quality) and QFD (Quality Function Deployment) methods were used in improving the quality of bank services. The purpose of this research was to design a service improvement proposal at Bank Mandiri KCP Medan Citra Garden by using Fuzzy Servqual and QFD. In this study, a survey was conducted by distributing questionnaires to 100 respondents from Bank Mandiri KCP Medan Citra Garden based on data processing performed using the Fuzzy Servqual method, for designing improvement proposals using the Quality Function Deployment (QFD) method. The level of customer satisfaction at Bank Mandiri KCP Medan Citra Garden was lower than the importance level of affected factors in customer satisfaction at Bank Mandiri KCP Medan Citra Garden which needed to be more improved was the Tangible dimension (Physical Evidence) shown in the comfort and security of the location and parking lot provided with a score of -13.17. Furthermore, that had to be maintained on the Tangible dimension (Physical Evidence) was shown in the bank officers' appearances who were always neat and wore masks and gloves with a score of 4.496 at Bank Mandiri KCP Medan Citra Garden. Thus, it was recommended to Bank Mandiri KCP Medan Citra Garden to further improve service performance on all services.
Analisis Kebutuhan Perlengkapan Perkuliahan Menggunakan Metode Peramalan Dengan Mempertimbangkan Safety Stock Di Universitas X Hasan, Fuad; Sutrisno, Sutrisno; Siregar, Ninny
Jurnal Ilmiah Teknik Mesin & Industri (JITMI) Vol 1, No 1 (2022): Jurnal Ilmiah Teknik Mesin & Industri (JITMI), May
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jitmi.v1i1.1218

Abstract

Universitas X, which is a private university, annually accepts new student registrations with fluctuating numbers over the last 10 years. The supply of lecture equipment did not match the number of new students who registered. Therefore, it is necessary to forecast the number of new students in the future, so that the supply of lecture equipment can be met. The purpose of this study is to determine the need for new student lecture equipment for the coming year using the double exponential smoothing forecasting method, find out the level of safety stock for the lecture equipment needs for the coming year, knowing the amount of inventory for lecture equipment using the forecasting method taking into account the safety stock in the coming year. The forecasting method used was the Double Exponential Smoothing method and determined safety stock as the safety stock for lecture equipment. The results showed that number of student for A.Y 2021/2022 was 2374 people and for A.Y 2022/2023 was 2.424 people with a total safety stock of 710 bukus. With a service level of 90%, the total supply of manuals for A.Y 2021/2022 is 3.084 bukus and for A.Y 2022/2023 was 3.134 bukus.
Co-Authors Banjarnahor, M Bintang Eprida, Bintang Damayanti, Annatia Kristin Fuad Hasan Ginting, Yeni Yuswita gulo, john fisher Haniza kamil mustafa, kamil marali banjarnahor, marali Nasution, Yan Hari Tama Pasaribu, Rismauli Novianty Prasetyo, Didit Teguh purba, fauzanolo Sari, Hesti Indah Silviana, Nukhe Andri Simamora, Rich Arif Adika Singh, Raspal Susilawati . Sutrisno, Sutrisno Wijono, Joko yuana delvika, yuana