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All Journal Paulus Journal of Accounting (PJA) Journal of Accounting Issues The Scientia Journal of Financial issues IECON: International Economics and Business Conference
Julius Jilbert
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Humanities Economics, Econometrics & Finance Social Sciences

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Quality of Service on Passenger Satisfaction at PT. Gapura Angkasa at Sultan Hasanudin Makassar International Airport Muh. Ihsan; Mursalim Nohong; Julius Jilbert
The Scientia Journal of Financial issues Vol. 1 No. 2 (2022): The Scientia Journal of Financial issues
Publisher : Scientia Integritas Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56282/sfr.v1i2.460

Abstract

Along with the development of the field of services and technology as well as changes in life patterns that are getting faster, so many activities must be carried out and demanded to be able to meet their increasingly complex needs. One of the factors that determine the level of success and quality of companies engaged in the service sector is the ability to provide services to customers. Services that are in accordance with expectations can provide services that are in accordance with expectations and can provide satisfaction for service users, because quality has a close relationship with customer satisfaction. What is the relationship between reliability, assurance, physical evidence, empathy, and responsiveness on passenger satisfaction? There are still few researchers who explore this question. Service quality is often used as a measure that the services offered by the company are able to meet the desires and expectations of customers. This study aims to examine and analyze the effect of the variable’s reliability, assurance, tangibles, empathy, and responsiveness on passenger satisfaction. This research was conducted at the Sultan Hasanuddin International Airport Makassar. The research method used is a descriptive survey method. Collecting data by distributing questionnaires to the respondents. The sample who is also the respondent used in this study is as many as 100 people. Sampling from the study population uses a stepwise sampling method, where the first step is to determine the predicted sample size of the population; second, determining the target sample randomly. The analysis technique uses multiple linear regression analysis. The results of the factor analysis show that reliability, assurance, tangibles, empathy, and responsiveness have a positive and significant effect on passenger satisfaction.
THE EFFECT OF LEADERSHIP, MOTIVATION, AND SERVICE QUALITY OF VILLAGE HEAD ON COMMUNITY AWARE IN PAYING TAXES ON LAND BUILDING IN LUWU DISTRICT Ikhrar Septa Margono; Musran Munizu; Julius Jilbert
Journal of Accounting Issues Vol. 2 No. 1 (2023): Journal of Accounting Issues
Publisher : Scientia Integritas Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56282/sar.v2i1.374

Abstract

This study aims to: (1) find out and analyze the influence of the variables of leadership, motivation, and service quality of village heads on public awareness in paying taxes on land and building in Luwu district; and (2) find out and analyze the variables that have dominant influence. The method of analysis used in this study was the multiple linear regression analysis. The results are: (1) The variables of leadership, motivation, and service quality have a significant influence on community awareness in paying taxes on land and building; (2) The service quality variable has a dominant influence on the community awareness; (3) Based on the results of data analysis with multiple linear regression, leadership, motivation, and service quality have an influence of 14.4%, 31.8%, and 44.1% respectively; (4) Based on the result of determination coefficient test (R), 78.2% of community awareness can be explained by the variables of leadership, motivation, and service quality. The rest 21.8% can be explained by other causes that are not discussed in the study.
THE INFLUENCE OF FINANCIAL LITERACY AND FINANCIAL MANAGEMENT ON THE PERFORMANCE OF SMEs IN MAKASSAR CITY Ridha Farha Aditia; Muhammad Ali; Julius Jilbert
Paulus Journal of Accounting (PJA) Vol. 5 No. 1 (2023): Paulus Journal of Accounting (PJA)
Publisher : Program Studi Akuntansi Universitas Kristen Indonesia Paulus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34207/

Abstract

This study aims to evaluate the effect of Financial Literacy and financial management on the performance of Micro, Small and Medium Enterprises (MSMEs) in Makassar City. The population of this study is all MSMEs in which are registered with the Cooperatives and Micro, Small and Medium Enterprises Office of Makassar City, with a total number of MSMEs that are still active in 2021 as many as 715 businesses. The sample selection was carried out using the Purposive Sampling technique, namely selecting samples based on consideration certain. Data collection in this study was carried out through questionnaires and documentation. The collected data were analyzed using descriptive quantitative analysis methods, instrument tests (validity and reliability), classical assumptions, and hypothesis testing which included simple regression, t test, and partial coefficient of determination (r2). The results showed that financial literacy partially had an effect positive and significant impact on MSME financial management in Makassar City. This means that a good understanding of financial literacy can contribute to improving more effective financial management for MSMEs in Makassar City.
EFFECT OF WORK DISCIPLINE ON EMPLOYEE ACHIEVEMENT AT DINAS PERDAGANGAN PROVINSI SULAWESI SELATAN Nur Awaliah Widarti; Mahlia Muis; Julius Jilbert
Paulus Journal of Accounting (PJA) Vol. 5 No. 1 (2023): Paulus Journal of Accounting (PJA)
Publisher : Program Studi Akuntansi Universitas Kristen Indonesia Paulus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34207/

Abstract

The final goal to be achieved from this study is to find out how work discipline influences employee achievement at the South Sulawesi Trade Office. This study uses 2 variabless, namelyy the independentt variable is work discipline (X) and the dependent variables is work performance (Y). The population of this research is all employees of ASN as many as 75 employees. Data was collected using documentation and questionnaire methods. Descriptive statistical analysis, prerequisite test, and multiplen linear regressionn analysis were used to test the hypotheses and processed with the help of IBM SPSS Statistics 21 were usedd to analyzee the data. The final results of this study indicate that work discipline affects the employee achievement of the South Sulawesi Provincial Trade Service Office.
Global Business Process Outsourcing Development and Its Impact Toward Indonesia Julius Jilbert; Mahlia Muis; Andi Ratna Sari Dewi; and Muhammad Rifai
IECON: International Economics and Business Conference Vol. 1 No. 1 (2023): International Conference on Economics and Business (IECON-1)
Publisher : www.amertainstitute.com

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65246/xyzzav96

Abstract

This paper is concerned with business process outsourcing (BPO) development growth globally and how Indonesia ranks among the world. BPO is well known theoretically in Indonesia, yet it is practically not embraced or understood by the Indonesian business world. Is this related to the country's socio-economic problem, or do factors such as foreign trade and investment opportunities, economic and financial forces, political and legal forces, and competitive forces play a part? This article then tries to answer the question by elaborating on each factor and putting Indonesia at the cross- sectional diagram in the conclusion to understand where Indonesia stands at the BPO crossroad.
Co-Authors and Muhammad Rifai Dewi, Andi Ratna Sari Ikhrar Septa Margono Mahlia Muis Muh. Ihsan Muhammad Ali Mursalim Nohong Musran Munizu Nur Awaliah Widarti Ridha Farha Aditia