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All Journal EQUILIBRIUM: Jurnal Ilmiah Ekonomi dan Pembelajarannya Indonesian Community Service and Empowerment Journal (IComSE) INVENTORY : Industrial Vocational E-Journal On Agroindustry
Budi Nur Siswanto
Universitas Logistik dan Bisnis Internasional
Arts Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Engineering Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences

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Analysis of quality control issues in lakop sapu ijuk using Root Cause Analysis (RCA) Evryan Yoga Arditya; Budi Nur Siswanto; Dudi Hendra Fachrudin
EQUILIBRIUM : Jurnal Ilmiah Ekonomi dan Pembelajarannya Vol 11, No 2 (2023)
Publisher : Universitas PGRI Madiun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25273/equilibrium.v11i2.17250

Abstract

UD Cibinong Indah Plastik is engaged in the production of cleaning tools, but the proportion of defective lakop sapu ijuk production is 6.2% of the total production, whereas the company's set standard for defective products is 5%, resulting in financial losses. In this study, the Root Cause Analysis method was employed to identify the root causes and propose improvements. Through Fault Tree Analysis, it was found that the most significant root cause is the lack of maintenance and replacement of machines. The suggested solutions through the Process Decision Program Chart are to improve the maintenance and replacement schedule, provide additional training for workers and operators, and enhance the supervision system and SOP socialization for better production outcomes in the future.
Analisis Rantai Pasok Jamur Tiram di UMKM Sidimpuan Hiratake Mushroom Dalam Memenuhi Permintaan Afferdhy Ariffien; Anggita Rahmad Ritonga; Budi Nur Siswanto
INVENTORY: Industrial Vocational E-Journal On Agroindustry Vol 5, No 1 (2024): Published in June 2024
Publisher : Politeknik ATI Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52759/inventory.v5i1.189

Abstract

Oyster mushrooms, Pleurotus ostreatus, are a type of edible wood mushroom. MSME Sidimpuan Hiratake Mushroom have customer, a family restauran. In order to meet consumer demand with quality and quantity requirements, MSME had issues such as inability to fulfill demand due to insufficient production capacity, and occurrence of returns, where both of these continue to increase. Purpose of this study is to explain the process of supply chain, to find out the actual performance, and to provide some suggestions for improvements to the performance of supply chain. The process flows analyzed in this supply chain are product, information and financial. The product produced by partner farmers is fresh oyster mushrooms, the products that will be sent to restaurant are oyster mushrooms that have been weighed, cleaned and packaged. This research method is qualitative and quantitative. The results of analysis with food supply chain network show that the process flow in the supply chain has been going well. The operational performance measurement results were measured using several supply chain operation reference metrics, that the operational performance of the supply chain cannot be said to be perfect overall. To measure marketing performance, the farmer's share value obtained by partner farmers is 58.3% and the marketing margin for MSME is Rp.5.000. The results of 5 why's analysis, inability to fulfill restaurant's demand was caused due to several things including variations in the growth process as well as limited resources of farmers. Returns are caused by differences in quality control standards and qualifications between restaurant and MSME.
PELATIHAN SERVICE EXCELLENCE BAGI KEPALA CABANG POSIND BANDUNG MENGGUNAKAN METODE GAME BASED LEARNING Rizqi Permana Sari; Budi Nur Siswanto; Nur Laela Kumala Dewi; Chandra Dewi
Indonesian Community Service and Empowerment Journal (IComSE) Vol. 7 No. 1 (2026): Indonesian Community Service and Empowerment Journal (IComSE)
Publisher : Divisi Pengabdian dan Pemberdayaan Masyarakat (DP2M) UNIKOM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/icomse.v7i1.18504

Abstract

Pertumbuhan pesat sektor e-commerce di Indonesia sebagai dampak meningkatnya penetrasi internet telah mendorong perkembangan industri logistik, termasuk layanan pengiriman barang. Dalam situasi persaingan yang semakin kompetitif, peningkatan kualitas pelayanan menjadi faktor strategis untuk mempertahankan posisi pasar, termasuk bagi PT Pos Indonesia. Berdasarkan observasi dan hasil scraping ulasan pelanggan di wilayah Bandung, tingkat kepuasan terhadap layanan PT Pos Indonesia masih berada di bawah beberapa pesaing seperti JNE. Kegiatan pengabdian kepada masyarakat ini bertujuan meningkatkan kualitas pelayanan PT Pos Indonesia melalui pelatihan Service Excellence yang dikombinasikan dengan pendekatan Game Based Learning (GBL). Metode GBL dipilih untuk menciptakan pengalaman belajar yang interaktif dan menyenangkan sehingga mampu meningkatkan keterlibatan dan retensi pengetahuan peserta. Dalam pelaksanaan kegiatan, tim menggunakan game D.Service (Disruptions of Service) yang dikembangkan bersama divisi Human Capital PT Pos Indonesia sebagai media pelatihan. Hasil workshop menunjukkan bahwa pendekatan GBL lebih efektif dibandingkan metode pelatihan ceramah tradisional. Peserta menilai game lebih menarik, mendorong kolaborasi, serta meningkatkan kemampuan pemecahan masalah. Selain itu, peserta berharap metode ini dapat digunakan secara lebih luas untuk mendukung transformasi layanan yang berfokus pada pelanggan dan meningkatkan citra perusahaan di era digital.
Co-Authors Afferdhy Ariffien Anggita Rahmad Ritonga Chandra Dewi Dudi Hendra Fachrudin Evryan Yoga Arditya Nur Laela Kumala Dewi Rizqi Permana Sari