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DISTINGUISHING LOYALTY AND CUSTOMER SATISFACTION OF XIAOMI SMARTPHONE IN YOUNG WORKERS SIDOARJO Moh Wahib; Hendra Dwi Prasetyo
Media Mahardhika Vol. 18 No. 2 (2020): January 2020
Publisher : STIE Mahardhika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29062/mahardika.v18i2.147

Abstract

Photographing activities become the most activities carried out by customers and uploaded to social media in Indonesia and even in the world. Taking pictures of yourself or objects is a part of community life in Sidoarjo. In addition to following the right market trends, for companies to maintain customer satisfaction and loyalty. Satisfaction of the product will affect the customer in taking the next attitude. The customer is satisfied with a repeat purchase and will say good things about the product. Research conducted in the form of case studies on XIAOMI Smartphone users in Sidoarjo. This research is an in-depth study of one case or one unit and the conclusions in this study only apply to the case in question, so it cannot be used in other cases. The results in this study that there are differences in the level of customer satisfaction and loyalty of XIAOMI smartphone users by sex. Independent Samples t-test showed significant differences in customer satisfaction in males and females and showed significant differences in customer loyalty in males and females. The mean value indicates that female customer satisfaction and loyalty is higher than male customers.
BUDGETING PARTICIPATION SYSTEM (BPS) ON MANAGERIAL PERFORMANCE IN THE DEVELOPMENT OF A THOUSAND HOUSES IN GRESIK CITY Nindya Kartika Kusmayati; Moh Wahib; Hendra Dwi Prasetyo
Media Mahardhika Vol. 18 No. 3 (2020): May 2020
Publisher : STIE Mahardhika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29062/mahardika.v18i3.168

Abstract

BPs can build an environment that may receive timely scope and information by subordinates, and in this environment, decision making can be easy and effective. Thus, subordinates can obtain accuracy of information and scope about overall organization and take the right position to reach the target organization by considering tasks more clearly. this research uses data a questionnaire with this research population is managers and core employees of the 1,000 house construction project in Gresik City. Secondary data for this research base on literature, interviews, and other sources such as books, the internet, and others. SPSS output results show generated regression of the influence of BPs on Managerial Performance. With the meaning increasing BPs, the higher value of Managerial Performance. The results in this study support the research conducted by Saidu et al. (2017), Tanase (2013), and Eker (2009), which stated that BPs had effect on Managerial Performance despite different research objects.
KEPEMIMPINAN TRANSFORMASIONAL DALAM KONTEKS ORGANISASI MODERN Fattahillah; Moh Wahib
JOURNAL OF ECONOMICS, BUSINESS, MANAGEMENT, ACCOUNTING AND SOCIAL SCIENCES Vol. 1 No. 5 (2023): JULY 2023
Publisher : PUTRA JAWA PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63200/jebmass.v1i5.91

Abstract

Transformational leadership has become an increasingly interesting topic in management and organizational studies. In the context of modern organizations that are full of change and complexity, transformational leadership emerges as one of the effective approaches to generate positive change and achieve long-term success. This article aims to describe and analyze the concept of transformational leadership in the context of modern organizations. We outline the main theories underlying transformational leadership, as well as key elements that include vision, inspiration, innovative drive, individualized attention, and personal influence.
MARKETING STRATEGY ANALYSIS OF PONDOK GEDE TEA STORE Moh Wahib
CURRENT ADVANCED RESEARCH ON SHARIA FINANCE AND ECONOMIC WORLDWIDE Vol. 3 No. 1 (2023): OCTOBER
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/cashflow.v3i1.810

Abstract

Pondok Gede Tea Shop, a business operating in the beverage sector, must consider ensuring its business continuity amidst intense competition. According to information provided by the shop owner, the annual turnover is perceived to follow a linear trend. Although the current turnover adequately covers operational costs, the shop aims to augment its turnover through increased tea sales. This research employs a descriptive approach, utilizing data collected via semi-structured interviews. The study's outcomes, based on SAP and ETOP analyses, suggest an appropriate corporate strategy derived from the SWOT matrix: an investment strategy. Specifically, this involves short-term investments with subsequent benefits anticipated in the future.
Pengembangan Model Wisata Berbasis PENCILS Analysis dalam Meningkatkan Destinasi Wisata Tematik untuk Mendukung Pembangunan dan Pemerataan Ekonomi di Jawa Timur Leonard Adrie Manafe; Ririn Andriana; Moh Wahib
Jurnal Ilmu Manajemen Vol. 13 No. 4 (2025)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jim.v13n4.p1024-1034

Abstract

This study aims to analyze the key factors influencing destination performance and sustainability in cultural heritage-based tourism. Specifically, it investigates the impact of community involvement, events, identity media, lobbying, news, publication, and social investment on destination development across three cultural tourism sites in East Java, Indonesia. The research adopts a quantitative approach using Structural Equation Modeling (SEM) with SmartPLS. Data were collected from 90 respondents representing multiple stakeholders, including tourists, local communities, destination managers, and local government representatives from Kampoeng Heritage Kajoetangan Kota Malang. Measurement model validity and reliability were ensured through convergent and discriminant validity, Cronbach’s alpha, and composite reliability tests. The findings reveal that lobbying and news significantly influence destination performance, whereas community involvement, events, identity media, publication, and social investment do not show significant effects. These results highlight the strategic role of advocacy efforts and media coverage in enhancing the visibility and competitiveness of tourism destinations. The study concludes that policy advocacy and media-based communication are more effective in strengthening destination sustainability than community participation or general promotional activities. The findings provide practical implications for destination managers and policymakers to prioritize lobbying and media strategies to improve cultural tourism performance. Theoretically, the study contributes to tourism destination research by addressing gaps in the effectiveness of stakeholder engagement strategies. Future research should expand the sample across broader regions and integrate longitudinal analysis to capture dynamic influences over time.