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All Journal Cerdika: Jurnal Ilmiah Indonesia Journal of Economics and Social Sciences J-CEKI Jurnal Ekonomi, Manajemen, Akuntansi Jurnal Pengabdian Kepada Masyarakat Indonesia
Kahar Mulyani
Universitas Adhirajasa Reswara Sanjaya
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Education Engineering Health Professions Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Public Health Social Sciences

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Evaluasi Penerapan Sistem Informasi Manajemen Rumah Sakit (SIMRS) pada Rumah Sakit Bhayangkara Yogyakarta Chindy Kristiawati; Erliany Syaodih; Kahar Mulyani
J-CEKI : Jurnal Cendekia Ilmiah Vol. 3 No. 6: Oktober 2024
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v3i6.5496

Abstract

Hospital Management Information System is an integrated information system that plays an important role in supporting hospital operations through the use of information technology. Bhayangkara Yogyakarta Hospital has implemented SIMRS since 2016 but until now there has never been an evaluation related to the implementation of the role of SIMRS. The purpose of this study was to determine whether SIMRS at Bhayangkara Hospital can improve service efficiency, act as operational control, management control and strategy planning. This type of research is descriptive qualitative with interview method. Informants in this study are the Head of Management, Head of Finance, Head of SIMRS, admissions staff, medical records staff, outpatient staff, pharmacy staff and cashier staff. Data analysis used in this study with the method of analyzing and evaluating information systems. The results showed that the application of hospital management information systems in Bhayangkara Hospital is in accordance with its role in improving service efficiency, as operational control, management control and strategy planning. From the results of the study it can be concluded that SIMRS facilitates and improves employee performance so as to improve service efficiency. SIMRS improves hospital operational control with more effective and efficient information in terms of service processes to operational costs. With SIMRS, the continuity of Bhayangkara Hospital management system is easier and controlled with an automated system. SIMRS provides accurate data that facilitates decision making in developing strategies and policies.
Strategi Manajerial dalam Menangani Klaim Tertunda BPJS Kesehatan di Rawat Inap Rumah Sakit Pertamina Sorong Rido Pangidoan Simbolon; Bayu Wahyudi; Kahar Mulyani
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 4 No. 1: November 2024
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/ekoma.v4i1.6263

Abstract

Penelitian ini bertujuan untuk mengidentifikasi dan menganalisis strategi manajerial yang diterapkan oleh Rumah Sakit Pertamina Sorong dalam menangani klaim tertunda BPJS Kesehatan di rawat inap, untuk menganalisis tantangan yang dihadapi, untuk mengevaluasi efektivitas strategi manajerial yang diterapkan dan untuk memberikan rekomendasi strategi manajerial yang dapat diterapkan oleh Rumah Sakit Pertamina Sorong dalam menangani klaim tertunda BPJS Kesehatan di rawat inap. Penelitian ini menggunakan metode penelitian deskriptif kualitatif yaitu metode penelitian yang memanfaatkan data kualitatif dan dijabarkan secara deskriptif. Jenis analisis data deskriptif kualitatif kerap digunakan untuk menganalisis kejadian, fenomena, atau keadaan secara sosial. Temuan penelitian menjelaskan bahwa Rumah Sakit Pertamina Sorong terdapat permasalahan klaim tertunda BPJS kesehatan khususnya Rawat Inap, hal ini terkait beberapa faktor yang menjadi penyebab terjadinya kegagalan klaim BPJS Kesehatan seperti kelengkapan Berkas klaim, kesalahan Pengkodingan mau pun Sumber daya manuisa (SDM) yang belum terlatih dalam pengurusan klaim di Rumah Sakit Pertamina Sorong.
Pengaruh Gaya Komunikasi dan Pesan Komunikasi Dokter UGD Terhadap Kepuasan Pasien Pada Rumah Sakit Islam Siti Hajar Mataram Lalu Anugrah Nugraha; Dasrun Hidayat; Kahar Mulyani
Cerdika: Jurnal Ilmiah Indonesia Vol. 5 No. 6 (2025): Cerdika: Jurnal Ilmiah Indonesia
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/cerdika.v5i6.2589

Abstract

The research titled "The Influence of Communication Style and Communication Messages of Emergency Room Doctors on Patient Satisfaction at Siti Hajar Islamic Hospital Mataram" is based on numerous complaints regarding patient satisfaction with the communication style of doctors in the emergency room (ER). Communication between doctors and patients often triggers dissatisfaction, as expectations do not match the outcome. This study aims to analyze the influence of communication style and communication messages of ER doctors on patient satisfaction. The research method used is quantitative analytical with a cross-sectional approach. The research sample was taken based on accidental sampling. The findings of the study show a significant influence of the communication style of ER doctors on patient satisfaction, the communication messages of ER doctors on patient satisfaction, and collectively, both the communication style and communication messages of ER doctors on patient satisfaction, with a satisfaction percentage of 84.2%. The remaining 15.8% of patient satisfaction is influenced by other factors, such as short waiting times to receive medical services and the smoothness and speed of the medical service process experienced. The implications of this research explain that good communication by ER doctors has a positive impact on patient satisfaction at the hospital.
The Effect of Promotion Through Social Media and Non-Social Media on Patient Visits at Cassandra Skincare Clinic in Singkawang City Dhea Atiqah Putri; Cecep Darmawan; Kahar Mulyani
Journal of Economics and Social Sciences (JESS) Vol. 5 No. 1 (2026)
Publisher : CV. Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/jess.1302

Abstract

This research is against the background of the crucial role of promotion in influencing patient decisions in the health and beauty services sector. Cassandra Skincare Clinic in Singkawang City has used social media, especially Instagram and TikTok as the main means of promotion, with a large follower base. This thesis aims to empirically analyze the influence of promotion in general and the use of social media as a promotional tool specifically on patient visits. The method used was an analytical survey with a cross-sectional study approach of 80 respondents taken through accidental sampling techniques. The results of linear regression analysis showed that promotion (X1) had a very significant influence on patient visits (Y) (Sig. 0.000). Similarly, social media as a promotional tool (X2) also showed a significant influence on visits (Sig. 0.007). The multiple regression model formed was Y = 0.751 + 0.358X1 + 0.132X2, confirming that the two independent variables positively and significantly influenced the patient's interest in visiting. Thus, it is concluded that Cassandra Skincare Clinic needs to prioritize improving the quality of informative and visually appealing social media content and strengthening offline promotional channels to maximize visits.
The Use of FMEA to Analyze Electronic Medical Records to Reduce the Risk of Failure at Rizani Hospital Nur Rosyidah Hani; Purwadi Purwadhi; Kahar Mulyani
Journal of Economics and Social Sciences (JESS) Vol. 5 No. 1 (2026)
Publisher : CV. Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/jess.1345

Abstract

This study aims to identify the potential risk of failure (failure mode), causes, and impact of failure in the implementation of RME at Rizani Paiton Hospital, assess the level of risk priority using the Risk Priority Number (RPN), and formulate recommendations for preventive measures and improvement plans based on the Failure Mode and Effect Analysis (FMEA) method. This study uses a qualitative descriptive approach with a case study design, conducted at Rizani Paiton Hospital in July–November 2025 with purposively selected participants from management elements, SIMRS/IT teams, medical records, nurses, and doctors who are directly involved in the implementation of RME. Data was collected through semi-structured interviews, RME workflow observations, and FMEA form filling, then analyzed through failure mode identification, severity, occurrence, and detection score assessment, and RPN calculation to determine risk priority. The results of the study show that there are several groups of potential major failure risks, including system and network disruptions that hinder access and storage of data, input errors and incompleteness of RME filling by users, limitations of system features and integration, and the risk of data loss and unavailability when needed in clinical services. A number of failure modes have high RPN values so they are categorized as priority risks, especially those that have an impact on service delays, potential clinical errors, and disruptions in the continuity of patient information. The resulting recommendations include strengthening infrastructure and system backup, improving RME features and integration according to service flows, improving user training and assistance, strengthening control and monitoring of documentation completeness, as well as drafting more comprehensive SOPs and RME risk management governance.
Strategi Pemasaran Digital Untuk Kelompok Peternak Ikan Jaring Terapung KP Leuwi Nutug Kecamatan Cililin Kahar Mulyani; Gartika Rahmasari; Chairil M Noor; Hera Wahyuni; Faizal Faizal
Jurnal Pengabdian kepada Masyarakat Indonesia (JPKMI) Vol. 3 No. 2 (2023): Agustus: Jurnal Pengabdian Kepada Masyarakat Indonesia (JPKMI)
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jpkmi.v3i2.1870

Abstract

Kampung Leuwi Nutug Kecamatan Cililin merupakan bagian dari daerah Kabupaten Bandung Barat, yang sebagian penduduknya berpenghasilan melalui peternak ikan jaring terapung. Perkembangan ilmu pengetahuan dan teknologi menuntut hampir semua bidang untuk menyesuaikan dengan teknologi tersebut. Tingkat penguasaan ilmu dan teknologi merupakan bukti nyata dari keberhasilan pembangunan peternak ikan. Teknologi pemasan secara digital yang terus menerus berkembang pesat saat ini, membantu penggunanya dalam menyampaikan informs/pesan iklan kepada masyarakat terutama konsumen ikan nila. Digital marketing dengan memanfaatkan media elektronik dapat berupa iklan pada stasiun televisi maupun radio, sedangkan media online dapat berupa pemasaran memanfaatkan media sosial seperti WhatsApp, Instagram, Facebook, Twitter, serta e-commerce lainnya yaitu Tokopedia, Shopee, Lazada dan yang lainnya. Pelaksanaan pengabdian masyarakat ini dilaksanakan pada sentra budidaya ikan terapung yang berada di Kampung Leuwi Nutug Kecamatan Cililin. Sasaran dalam kegiatan pengabdian masyarakat ini adalah pembudidaya ikan terapung. Adapun dalam memperoleh data melalui wawancara langsung kepada pemilik ikan jaring terapung. Dalam kegiatan pengabdian ini terhadap aktivitas usahanya. Kegiatan pengabdian kepada masyarakat ini dilakukan dalam bentuk wawancara dan observasi. Adapun hasil yang didapatkan berdasarkan survei dan wawancara, bahwa peternak ikan terapung di Kampung Leuwi Nutug Kecamatan Cililin masih belum menggunakan pemasaran secara online. Kata Kunci: Pemasaran digital, peternak ikan, strategi pemasaran
Co-Authors Bayu Wahyudi Cecep Darmawan Chairil M Noor Chindy Kristiawati Dasrun Hidayat Dhea Atiqah Putri Erliany Syaodih Faizal Faizal Gartika Rahmasari Hera Wahyuni Lalu Anugrah Nugraha Nur Rosyidah Hani Purwadi Purwadhi Rafika Rafika Rido Pangidoan Simbolon Rina Yulia Wulandari Rosidawati Wiradirja, Imas