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Evaluasi Penerapan Sistem Informasi Manajemen Rumah Sakit (SIMRS) pada Rumah Sakit Bhayangkara Yogyakarta Chindy Kristiawati; Erliany Syaodih; Kahar Mulyani
J-CEKI : Jurnal Cendekia Ilmiah Vol. 3 No. 6: Oktober 2024
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v3i6.5496

Hospital Management Information System is an integrated information system that plays an important role in supporting hospital operations through the use of information technology. Bhayangkara Yogyakarta Hospital has implemented SIMRS since 2016 but until now there has never been an evaluation related to the implementation of the role of SIMRS. The purpose of this study was to determine whether SIMRS at Bhayangkara Hospital can improve service efficiency, act as operational control, management control and strategy planning. This type of research is descriptive qualitative with interview method. Informants in this study are the Head of Management, Head of Finance, Head of SIMRS, admissions staff, medical records staff, outpatient staff, pharmacy staff and cashier staff. Data analysis used in this study with the method of analyzing and evaluating information systems. The results showed that the application of hospital management information systems in Bhayangkara Hospital is in accordance with its role in improving service efficiency, as operational control, management control and strategy planning. From the results of the study it can be concluded that SIMRS facilitates and improves employee performance so as to improve service efficiency. SIMRS improves hospital operational control with more effective and efficient information in terms of service processes to operational costs. With SIMRS, the continuity of Bhayangkara Hospital management system is easier and controlled with an automated system. SIMRS provides accurate data that facilitates decision making in developing strategies and policies.

Strategi Manajerial dalam Menangani Klaim Tertunda BPJS Kesehatan di Rawat Inap Rumah Sakit Pertamina Sorong Rido Pangidoan Simbolon; Bayu Wahyudi; Kahar Mulyani
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 4 No. 1: November 2024
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/ekoma.v4i1.6263

Penelitian ini bertujuan untuk mengidentifikasi dan menganalisis strategi manajerial yang diterapkan oleh Rumah Sakit Pertamina Sorong dalam menangani klaim tertunda BPJS Kesehatan di rawat inap, untuk menganalisis tantangan yang dihadapi, untuk mengevaluasi efektivitas strategi manajerial yang diterapkan dan untuk memberikan rekomendasi strategi manajerial yang dapat diterapkan oleh Rumah Sakit Pertamina Sorong dalam menangani klaim tertunda BPJS Kesehatan di rawat inap. Penelitian ini menggunakan metode penelitian deskriptif kualitatif yaitu metode penelitian yang memanfaatkan data kualitatif dan dijabarkan secara deskriptif. Jenis analisis data deskriptif kualitatif kerap digunakan untuk menganalisis kejadian, fenomena, atau keadaan secara sosial. Temuan penelitian menjelaskan bahwa Rumah Sakit Pertamina Sorong terdapat permasalahan klaim tertunda BPJS kesehatan khususnya Rawat Inap, hal ini terkait beberapa faktor yang menjadi penyebab terjadinya kegagalan klaim BPJS Kesehatan seperti kelengkapan Berkas klaim, kesalahan Pengkodingan mau pun Sumber daya manuisa (SDM) yang belum terlatih dalam pengurusan klaim di Rumah Sakit Pertamina Sorong.

Pengaruh Gaya Komunikasi dan Pesan Komunikasi Dokter UGD Terhadap Kepuasan Pasien Pada Rumah Sakit Islam Siti Hajar Mataram Lalu Anugrah Nugraha; Dasrun Hidayat; Kahar Mulyani
Cerdika: Jurnal Ilmiah Indonesia Vol. 5 No. 6 (2025): Cerdika: Jurnal Ilmiah Indonesia
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/cerdika.v5i6.2589

The research titled "The Influence of Communication Style and Communication Messages of Emergency Room Doctors on Patient Satisfaction at Siti Hajar Islamic Hospital Mataram" is based on numerous complaints regarding patient satisfaction with the communication style of doctors in the emergency room (ER). Communication between doctors and patients often triggers dissatisfaction, as expectations do not match the outcome. This study aims to analyze the influence of communication style and communication messages of ER doctors on patient satisfaction. The research method used is quantitative analytical with a cross-sectional approach. The research sample was taken based on accidental sampling. The findings of the study show a significant influence of the communication style of ER doctors on patient satisfaction, the communication messages of ER doctors on patient satisfaction, and collectively, both the communication style and communication messages of ER doctors on patient satisfaction, with a satisfaction percentage of 84.2%. The remaining 15.8% of patient satisfaction is influenced by other factors, such as short waiting times to receive medical services and the smoothness and speed of the medical service process experienced. The implications of this research explain that good communication by ER doctors has a positive impact on patient satisfaction at the hospital.

Strategi Pemasaran Digital Untuk Kelompok Peternak Ikan Jaring Terapung KP Leuwi Nutug Kecamatan Cililin Kahar Mulyani; Gartika Rahmasari; Chairil M Noor; Hera Wahyuni; Faizal Faizal
Jurnal Pengabdian kepada Masyarakat Indonesia (JPKMI) Vol. 3 No. 2 (2023): Agustus: Jurnal Pengabdian Kepada Masyarakat Indonesia (JPKMI)
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jpkmi.v3i2.1870

Kampung Leuwi Nutug Kecamatan Cililin merupakan bagian dari daerah Kabupaten Bandung Barat, yang sebagian penduduknya berpenghasilan melalui peternak ikan jaring terapung. Perkembangan ilmu pengetahuan dan teknologi menuntut hampir semua bidang untuk menyesuaikan dengan teknologi tersebut. Tingkat penguasaan ilmu dan teknologi merupakan bukti nyata dari keberhasilan pembangunan peternak ikan. Teknologi pemasan secara digital yang terus menerus berkembang pesat saat ini, membantu penggunanya dalam menyampaikan informs/pesan iklan kepada masyarakat terutama konsumen ikan nila. Digital marketing dengan memanfaatkan media elektronik dapat berupa iklan pada stasiun televisi maupun radio, sedangkan media online dapat berupa pemasaran memanfaatkan media sosial seperti WhatsApp, Instagram, Facebook, Twitter, serta e-commerce lainnya yaitu Tokopedia, Shopee, Lazada dan yang lainnya. Pelaksanaan pengabdian masyarakat ini dilaksanakan pada sentra budidaya ikan terapung yang berada di Kampung Leuwi Nutug Kecamatan Cililin. Sasaran dalam kegiatan pengabdian masyarakat ini adalah pembudidaya ikan terapung. Adapun dalam memperoleh data melalui wawancara langsung kepada pemilik ikan jaring terapung. Dalam kegiatan pengabdian ini terhadap aktivitas usahanya. Kegiatan pengabdian kepada masyarakat ini dilakukan dalam bentuk wawancara dan observasi. Adapun hasil yang didapatkan berdasarkan survei dan wawancara, bahwa peternak ikan terapung di Kampung Leuwi Nutug Kecamatan Cililin masih belum menggunakan pemasaran secara online. Kata Kunci: Pemasaran digital, peternak ikan, strategi pemasaran

THE EFFECT OF WORKLOAD AND COMPENSATION THROUGH WORK ENTHUSIASM ON EMPLOYEE LOYALTY Elsa Wahyudi; Erliany Syaodih; Kahar Mulyani
JPIM (Jurnal Penelitian Ilmu Manajemen) Vol 9 No 3 (2024): JPIM (Jurnal Penelitian Ilmu Manajemen)
Publisher : Universitas Islam Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar

AMC Hospital faces the challenge of maintaining service quality while efficiently managing human resources. Employee loyalty, which encompasses their commitment and dedication to the company, is crucial in achieving organizational goals. The reciprocal relationship between the company and its employees, where the company provides means to meet employee needs while employees contribute to achieving the company's goals, forms the foundation of employee loyalty. This study aims to determine the influence of workload and compensation on employee loyalty, mediated by work enthusiasm. This research uses a quantitative approach with a cross-sectional design. Workload has a negative and significant effect on loyalty, where higher workload leads to lower employee loyalty. Compensation also has a negative effect on loyalty, indicating that increasing compensation does not necessarily increase loyalty. Work enthusiasm has a significant positive impact on loyalty. Lastly, work enthusiasm partially mediates the effect of workload and compensation on loyalty, though it does not entirely eliminate the negative impact of these two factors.

The Effect of Drug Availability and Drug Prices on Patient Satisfaction at the K-24 Geliting Maumere Pharmacy Mediated by Waiting Time Eldwin Laurenso Lomi; H. Purwadhi; Kahar Mulyani
Business Management Vol. 5 No. 1 (2026): Business Management Februari
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/bisnis.v5i1.10298

Patient satisfaction is an important indicator in evaluating the quality of pharmacy services, as it reflects the effectiveness of services in meeting patient drug needs and expectations. However, this satisfaction is not only determined by drug availability and price, but also influenced by aspects of the service process, such as waiting time. This study aims to analyze the effect of drug availability and drug price on patient satisfaction, and to assess the role of waiting time as a mediating variable at Apotek K-24 Geliting Maumere. The research method used was a quantitative approach with multiple regression analysis and a mediation test. Data were obtained through distributing questionnaires to patients using pharmacy services. The results showed that drug availability significantly influenced patient satisfaction at Apotek K-24 Geliting Maumere. Adequate drug availability—in terms of quantity, completeness, and ease of obtaining drugs—makes patients feel helped, receive fast service, and perceive the pharmacy as more professional. In addition, drug price has also been shown to significantly influence patient satisfaction. When prices are considered reasonable, affordable, and in accordance with service quality, patients' positive perceptions of the pharmacy increase. Furthermore, the mediation test showed that waiting time strengthens the influence of drug availability and drug price on patient satisfaction. Medication availability and pricing are more optimal when supported by fast and efficient waiting times. Therefore, the combination of good medication availability, affordable prices, and optimal waiting times significantly contributes to improving overall patient satisfaction at Apotek K-24 Geliting Maumere.

A Communication Strategy for Cost Transparency to Improve Adherence to Scheduled Visits by Mental Health Patients at Lancang Kuning Hospital in Pekanbaru Dea Vilia Siswoyo; Kahar Mulyani; Erliany Syaodih
Jurnal Indonesia Sosial Sains Vol. 7 No. 6 (2026): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v7i6.2371

This study aims to analyze the communication strategy of cost transparency in improving the adherence to the visit schedule of psychiatric patients at Lancang Kuning Hospital Pekanbaru. Through a qualitative approach, this study examines how the preparation of structured communication and the application of elements of cost transparency can affect the understanding and compliance behavior of patients' families. The results of the study showed that communication strategies delivered sequentially, ranging from clinical conditions to explanations of actions and cost details, were able to reduce confusion, build trust, and strengthen the quality of interaction between health workers and families. The implementation of six elements of cost transparency such as clarity, accessibility, openness, cost details, room for clarification, and consistency of information has been effective and increased the perception of professionalism and accountability of hospitals. The family's level of understanding of the service process and cost structure is directly evident in their adherence to the visitation schedule and treatment procedures, as adequate understanding decreases anxiety and increases readiness to receive services. This study emphasizes that the integration of structured communication and cost transparency reinforce each other in forming accountable, effective, and comfort-oriented services for patients' families.

Competitive Strategies for Hospitals to Enhance Patient Loyalty at Mahkota Bidadari General Hospital in Langkat Regency, North Sumatra Sri Ramadani; Rian Andriani; Kahar Mulyani
Jurnal Indonesia Sosial Sains Vol. 7 No. 6 (2026): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v7i6.2384

Competition between hospitals is currently increasing as the public's demand for fast, comfortable, and quality health services grows. In this situation, hospitals need to have a clear competitive strategy to be able to maintain patient trust and preferences. Patient loyalty is not only influenced by the results of treatment, but also by the overall service experience, such as the attitude of health workers, the availability of facilities, the timeliness of services, and the ease of the administrative process. The higher the patient loyalty, the higher the hospital's competitiveness, because patient loyalty creates a sustained competitive advantage through repeat visits, competency resilience, and positive recommendations. The purpose of this study was to analyze the application of cost leadership, differentiation, and focus strategies at RSU Mahkota Bidadari in order to increase patient loyalty. The research method used was descriptive with a qualitative approach, involving 4 resource persons from various hospital divisions such as the president director, service manager, doctor on duty and patients. RSU Mahkota Bidadari's competitiveness strategy in increasing patient loyalty is achieved through the integrated implementation of cost leadership, differentiation, and focus strategies by emphasizing standard-based service efficiency, humanistic and professional medical services, and consistency of service quality, thereby building patient trust, satisfaction, and loyalty in a sustainable manner. This research makes a theoretical contribution by expanding the understanding of the application of hospital competitiveness strategies in increasing patient loyalty, while integrating the concept of strategic management with health services.

Strategi Koordinasi Antar Unit Kerja dalam Mencegah Keterlambatan Pengajuan Klaim BPJS di Rumah Sakit Jannah Kota Serang Mayang Wulandari; Rian Andriani; Kahar Mulyani
VISA: Journal of Vision and Ideas Vol. 6 No. 1 (2026): Journal of Vision and Ideas (VISA)
Publisher : IAI Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar

Delays in submitting BPJS claims are a crucial challenge in the hospital financing system, having a direct impact on cash flow and service quality. At Jannah Hospital in Serang City, this problem is chronic, with pending claims reaching hundreds of cases and receivables value of hundreds of millions of rupiah. This study aims to examine the coordination strategy between work units in preventing delays in submitting BPJS claims, using Henry Mintzberg's coordination theory approach which includes five mechanisms: mutual adjustment, direct supervision, work process standardization, output standardization, and skill standardization. The methodology used is a qualitative approach with a case study design. Data collection techniques include in-depth interviews, participatory observations, and document studies. The research informants totaled 21 people consisting of structural officials, medical staff, administration, casemix, and other related units. The data were analyzed using thematic analysis methods to identify coordination patterns and key barriers. The results of the study showed weak coordination systems across units as the main cause of delays. It was found that strengthening direct supervision and standardization of work processes is a key strategy. This study recommends the establishment of cross-unit SOPs, improved staff skills training, and integrated reporting systems as solutions to speed up and streamline the claims process.

Strategi Manajerial dalam Menangani Klaim Tertunda BPJS Kesehatan di Rawat Inap Rumah Sakit Pertamina Sorong Rido Pangidoan Simbolon; Bayu Wahyudi; Kahar Mulyani
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 4 No. 1: November 2024
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/ekoma.v4i1.6263

Penelitian ini bertujuan untuk mengidentifikasi dan menganalisis strategi manajerial yang diterapkan oleh Rumah Sakit Pertamina Sorong dalam menangani klaim tertunda BPJS Kesehatan di rawat inap, untuk menganalisis tantangan yang dihadapi, untuk mengevaluasi efektivitas strategi manajerial yang diterapkan dan untuk memberikan rekomendasi strategi manajerial yang dapat diterapkan oleh Rumah Sakit Pertamina Sorong dalam menangani klaim tertunda BPJS Kesehatan di rawat inap. Penelitian ini menggunakan metode penelitian deskriptif kualitatif yaitu metode penelitian yang memanfaatkan data kualitatif dan dijabarkan secara deskriptif. Jenis analisis data deskriptif kualitatif kerap digunakan untuk menganalisis kejadian, fenomena, atau keadaan secara sosial. Temuan penelitian menjelaskan bahwa Rumah Sakit Pertamina Sorong terdapat permasalahan klaim tertunda BPJS kesehatan khususnya Rawat Inap, hal ini terkait beberapa faktor yang menjadi penyebab terjadinya kegagalan klaim BPJS Kesehatan seperti kelengkapan Berkas klaim, kesalahan Pengkodingan mau pun Sumber daya manuisa (SDM) yang belum terlatih dalam pengurusan klaim di Rumah Sakit Pertamina Sorong.

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