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All Journal Cerdika: Jurnal Ilmiah Indonesia J-CEKI Jurnal Ekonomi, Manajemen, Akuntansi
Kahar Mulyani
Universitas Adhirajasa Reswara Sanjaya
Humanities Economics, Econometrics & Finance Education Health Professions Public Health Social Sciences

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Evaluasi Penerapan Sistem Informasi Manajemen Rumah Sakit (SIMRS) pada Rumah Sakit Bhayangkara Yogyakarta Chindy Kristiawati; Erliany Syaodih; Kahar Mulyani
J-CEKI : Jurnal Cendekia Ilmiah Vol. 3 No. 6: Oktober 2024
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v3i6.5496

Abstract

Hospital Management Information System is an integrated information system that plays an important role in supporting hospital operations through the use of information technology. Bhayangkara Yogyakarta Hospital has implemented SIMRS since 2016 but until now there has never been an evaluation related to the implementation of the role of SIMRS. The purpose of this study was to determine whether SIMRS at Bhayangkara Hospital can improve service efficiency, act as operational control, management control and strategy planning. This type of research is descriptive qualitative with interview method. Informants in this study are the Head of Management, Head of Finance, Head of SIMRS, admissions staff, medical records staff, outpatient staff, pharmacy staff and cashier staff. Data analysis used in this study with the method of analyzing and evaluating information systems. The results showed that the application of hospital management information systems in Bhayangkara Hospital is in accordance with its role in improving service efficiency, as operational control, management control and strategy planning. From the results of the study it can be concluded that SIMRS facilitates and improves employee performance so as to improve service efficiency. SIMRS improves hospital operational control with more effective and efficient information in terms of service processes to operational costs. With SIMRS, the continuity of Bhayangkara Hospital management system is easier and controlled with an automated system. SIMRS provides accurate data that facilitates decision making in developing strategies and policies.
Strategi Manajerial dalam Menangani Klaim Tertunda BPJS Kesehatan di Rawat Inap Rumah Sakit Pertamina Sorong Rido Pangidoan Simbolon; Bayu Wahyudi; Kahar Mulyani
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 4 No. 1: November 2024
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/ekoma.v4i1.6263

Abstract

Penelitian ini bertujuan untuk mengidentifikasi dan menganalisis strategi manajerial yang diterapkan oleh Rumah Sakit Pertamina Sorong dalam menangani klaim tertunda BPJS Kesehatan di rawat inap, untuk menganalisis tantangan yang dihadapi, untuk mengevaluasi efektivitas strategi manajerial yang diterapkan dan untuk memberikan rekomendasi strategi manajerial yang dapat diterapkan oleh Rumah Sakit Pertamina Sorong dalam menangani klaim tertunda BPJS Kesehatan di rawat inap. Penelitian ini menggunakan metode penelitian deskriptif kualitatif yaitu metode penelitian yang memanfaatkan data kualitatif dan dijabarkan secara deskriptif. Jenis analisis data deskriptif kualitatif kerap digunakan untuk menganalisis kejadian, fenomena, atau keadaan secara sosial. Temuan penelitian menjelaskan bahwa Rumah Sakit Pertamina Sorong terdapat permasalahan klaim tertunda BPJS kesehatan khususnya Rawat Inap, hal ini terkait beberapa faktor yang menjadi penyebab terjadinya kegagalan klaim BPJS Kesehatan seperti kelengkapan Berkas klaim, kesalahan Pengkodingan mau pun Sumber daya manuisa (SDM) yang belum terlatih dalam pengurusan klaim di Rumah Sakit Pertamina Sorong.
Pengaruh Gaya Komunikasi dan Pesan Komunikasi Dokter UGD Terhadap Kepuasan Pasien Pada Rumah Sakit Islam Siti Hajar Mataram Lalu Anugrah Nugraha; Dasrun Hidayat; Kahar Mulyani
Cerdika: Jurnal Ilmiah Indonesia Vol. 5 No. 6 (2025): Cerdika: Jurnal Ilmiah Indonesia
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/cerdika.v5i6.2589

Abstract

The research titled "The Influence of Communication Style and Communication Messages of Emergency Room Doctors on Patient Satisfaction at Siti Hajar Islamic Hospital Mataram" is based on numerous complaints regarding patient satisfaction with the communication style of doctors in the emergency room (ER). Communication between doctors and patients often triggers dissatisfaction, as expectations do not match the outcome. This study aims to analyze the influence of communication style and communication messages of ER doctors on patient satisfaction. The research method used is quantitative analytical with a cross-sectional approach. The research sample was taken based on accidental sampling. The findings of the study show a significant influence of the communication style of ER doctors on patient satisfaction, the communication messages of ER doctors on patient satisfaction, and collectively, both the communication style and communication messages of ER doctors on patient satisfaction, with a satisfaction percentage of 84.2%. The remaining 15.8% of patient satisfaction is influenced by other factors, such as short waiting times to receive medical services and the smoothness and speed of the medical service process experienced. The implications of this research explain that good communication by ER doctors has a positive impact on patient satisfaction at the hospital.
Co-Authors Bayu Wahyudi Chindy Kristiawati Dasrun Hidayat Erliany Syaodih Lalu Anugrah Nugraha Rafika Rafika Rido Pangidoan Simbolon Rina Yulia Wulandari Rosidawati Wiradirja, Imas