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BPJS Participant Satisfaction Level Evaluation on The Outpatient Installation Pharmaceutical Services RSUD Anuntaloko Parigi Kusumawati, Afriani; Masyita, Andi Athira; Ambiati, Nurul; Parumpu, Firda Amir; Rumi, Amelia; Dondokambey, Dessy Natalia
MEDIA ILMU KESEHATAN Vol 12 No 3 (2023): Media Ilmu Kesehatan
Publisher : Universitas Jenderal Achmad Yani Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30989/mik.v12i3.1194

Background: Patient satisfaction is a success metric of a pharmaceutical service. Health insurance like BPJS Health makes it more accessible for patients in need to keep track of their health.Objective: To determine and evaluate the satisfaction level of BPJS participants with pharmaceutical services at the outpatient installation of Anuntaloko Parigi HospitalMethods: Quantitative descriptive research (non-experimental) with 200 respondents as samples. The sampling technique used is purposive sampling with a questionnaire. The processed data were analyzed using the ServQual gap, Customer Satisfaction Index (CSI), and Importance and Performance Analysis (IPA) methodsResults: The gaps for each dimension are: reliability -0.41, responsiveness -0.40, assurance -0.28, empathy -0.40, and tangible -0.61 in the quite satisfied category. The satisfaction level using the CSI measurement method is also included in the quite satisfied category with a CSI value of 78.48%.Conclusion: the satisfaction level of outpatient BPJS participants at Anuntaloko Parigi Hospital is in the quite satisfied category with two service attributes to improve, which are reliability and responsiveness related to the friendliness and the response of officers in serving patients

OVERVIEW OF ANEMIA SUSPECT STATUS AND CONSUMPTION BEHAVIOR OF BLOOD SUPPLEMENTED (TTD) FOR ADOLESCENT GIRLS IN PALU CITY Parumpu, Firdawati; Hardani, Ririen; Purwanto, Ananda Putri; Kusumawati, Afriani
Acta Pharmaceutica Indonesia Vol. 49 No. 01 (2024)
Publisher : School of Pharmacy Institut Teknologi Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5614/api.v49i01.22588

Anemia adalah suatu kondisi seseorang mengalami kehilangan zat besi dalam darah yang ditandai dengan rendahnya kadar hemoglobin (Hb) dalam tubuh. Berdasarkan data dinas kesehatan Kota Palu Tahun 2022, terjadi peningkatan kasus baru anemia pada remaja putri sebesar 21% dari tahun 2020 ke tahun 2021. Penelitian ini dilakukan untuk mengetahui gambaran status suspek anemia dan perilaku konsumsi tablet tambah darah remaja putri di kota Palu. Metode penelitian ini menggunakan desain deskriptif non-eksperimental dan pendekatan cross sectional dengan teknik pengambilan sampel purposive sampling yang diperoleh secara langsung dari 80 responden di kota Palu melalui pengisian kuesioner dengan kriteria inklusi dan eksklusi. Hasil yang didapatkan yaitu status anemia remaja putri di kota Palu yaitu sebanyak 55 responden (68,75%) suspek anemia dan sebanyak 25 responden (31,25%) bukan suspek anemia, sedangkan pada gambaran perilaku konsumsi tablet tambah darah yaitu 57,50% responden setuju pernah mencari informasi tentang anemia secara mandiri, 66,25% setuju untuk tidak langsung mempercayai informasi yang beredar di internet terkait anemia dan penggunaan tablet tambah darah, 52,50% tidak setuju bahwa tidak dapat menangani efek samping saat mengkonsumsi tablet tambah darah, 52,50% ragu-ragu bahwa lemas dan lesu yang dirasakan adalah akibat dari kekurangan zat besi, 67,50% setuju perlu bantuan tenaga kesehatan (apoteker/tenaga kefarmasian) terkait efek samping dari mengonsumsi tablet tambah darah, dan 60,00% setuju lebih mempercayai informasi langsung dari tenaga kesehatan dibandingkan pada media internet. Kesimpulan penelitian yaitu kejadian suspek anemia pada remaja putri di kota Palu masih tinggi dan oleh karena itu diperlukan perhatian pada beberapa faktor perilaku konsumsi tablet tambah darah pada remaja putri.

Opioid Use in Palliative Care: A Qualitative Study and Assessment of Patients’ Quality of Life at Anutapura Hospital, Palu, Indonesia. Safarudin, Rudi; Panto, Fyolla Patricia; Bilal, Aresh; Kusumawati, Afriani; Hardani, Ririn; Kustiowaty, Eny; Irnayanti, Irnayanti
Generics: Journal of Research in Pharmacy Vol 6, No 1 (2026): Generics : Journal of Research in Pharmacy
Publisher : Faculty of Medicine, Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/genres.v6i1.29592

Palliative care, being the state of care dealing with patients with terminal conditions often utilizes opioid analgesics to manage the moderate and severe pain endured by the patients. Despite their powerful painkiller, opioids are notorious for their negative consequences on several aspects of the users’ health. To investigate the knowledge, perceptions, and experiences, as well as the quality of life of patients receiving opioids in palliative care. This study is a descriptive qualitative design with a phenomenological approach. Of the 14 opioid users identified between 2023-2024 in palliative setting, with purposive sampling approach, we recruited 5 (five) eligible patients who were willing to participate in the study. We interviewed the patients using the developed questionnaire, referencing the existing published opioid qualitative literature. The eight qualitative questionnaire domains were: (1) Pain/physical ailments (2) Resources/Support system, (3) Knowledge and Awareness of The Medication, (4) Functionality, Autonomy, and Mobility, (5) Physical, Emotional, and Psychological health, (6) Coping/Resources, (7) Feeling of security in treatment, (8) Hope. Furthermore, we added patients’ clinical data from the medical records, and quality of life measured with the SF-12 questionnaire. It is worth noticing that the patients perceived inadequate information about the holistic aspects of opioid use. Regardless, the patients still found that the opioids were viable for their pain management. However, they were still somehow worried about the side effects of the drugs. In general, judging from the SF-12 measurement, the patients had good health conditions. Despite the viability of the drugs in pain management, participants' knowledge of opioids as strong analgesics could still be improved. The opioid users were also still concerned about addiction, physical dependence, and other side effects. Overall, the patients felt the opioids’ benefits, as shown by their relatively good health conditions and quality of life.

Opioid Use in Palliative Care: A Qualitative Study and Assessment of Patients’ Quality of Life at Anutapura Hospital, Palu, Indonesia. Safarudin, Rudi; Panto, Fyolla Patricia; Bilal, Aresh; Kusumawati, Afriani; Hardani, Ririn; Kustiowaty, Eny; Irnayanti, Irnayanti
Generics: Journal of Research in Pharmacy Vol 6, No 1 (2026): Generics : Journal of Research in Pharmacy
Publisher : Faculty of Medicine, Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/genres.v6i1.29592

Palliative care, being the state of care dealing with patients with terminal conditions often utilizes opioid analgesics to manage the moderate and severe pain endured by the patients. Despite their powerful painkiller, opioids are notorious for their negative consequences on several aspects of the users’ health. To investigate the knowledge, perceptions, and experiences, as well as the quality of life of patients receiving opioids in palliative care. This study is a descriptive qualitative design with a phenomenological approach. Of the 14 opioid users identified between 2023-2024 in palliative setting, with purposive sampling approach, we recruited 5 (five) eligible patients who were willing to participate in the study. We interviewed the patients using the developed questionnaire, referencing the existing published opioid qualitative literature. The eight qualitative questionnaire domains were: (1) Pain/physical ailments (2) Resources/Support system, (3) Knowledge and Awareness of The Medication, (4) Functionality, Autonomy, and Mobility, (5) Physical, Emotional, and Psychological health, (6) Coping/Resources, (7) Feeling of security in treatment, (8) Hope. Furthermore, we added patients’ clinical data from the medical records, and quality of life measured with the SF-12 questionnaire. It is worth noticing that the patients perceived inadequate information about the holistic aspects of opioid use. Regardless, the patients still found that the opioids were viable for their pain management. However, they were still somehow worried about the side effects of the drugs. In general, judging from the SF-12 measurement, the patients had good health conditions. Despite the viability of the drugs in pain management, participants' knowledge of opioids as strong analgesics could still be improved. The opioid users were also still concerned about addiction, physical dependence, and other side effects. Overall, the patients felt the opioids’ benefits, as shown by their relatively good health conditions and quality of life.

Faktor â€“ Faktor Keputusan Pembelian Obat Anti Hipertensi Pada Pelayanan Non Resep Di Apotek Wilayah Kecamatan Palu Selatan Parumpu, Firdawati Amir; Kusumawati, Afriani
Media Publikasi Promosi Kesehatan Indonesia (MPPKI) Vol. 1 No. 3 (2018): September 2018
Publisher : Fakultas Kesehatan Masyarakat, Universitas Muhammadiyah Palu

Saat ini, obat keras dapat dibeli dengan mudah di apotek walau tanpa resep dokter. Salah satu Obat keras yang diperjual belikan di apotek tanpa resep dokter adalah obat-obat antihipertensi.Tujuan dari penelitian ini adalahuntuk mengetahui studi penggunaan antihipertensi pada pelayanan non resep di apotek di wilayah kecamatan Palu Selatan Kota Palu, serta alasan masyarakat dalam mengkonsumsi antihipertensi tanpa resep dokter.Penelitian ini merupakan penelitian deskriptif, yaitu menggambarkan dan menginterpretasikan studi penggunaan antihipertensi pada pelayanan non resepdi apotek di wilayah kecamatan Palu Selatan Kota Paludengan menggunakan metode survey.Berdasarkan hasil penelitian diketahui bahwa Sebagian besar masyarakat di wilayah kecamatan Palu Selatan yaitu sebanyak 89% pernah menggunakan antihipertensi tanpa resep, dengan tingkat pengetahuan masyarakat rata-rata 85,57% dan dikategorikan sebagai tingkat pengetahuan tinggi.Alasan masyarakat di wilayah kecamatan Palu Selatan menggunakan antihipertensi tanpa resep karena merasa cocok pada pengobatan sebelumnya.

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