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PELAYANAN PUBLIK MELALUI PENERAPAN APLIKASI SICANTIK MENUJU E-GOVERNMENT PADA DINAS PENANAMAN MODAL DAN PELAYANAN PERIZINAN TERPADU SATU PINTU KABUPATEN KOLAKA TIMUR Darwan Sari; Yunitawati Lampasa; Murniati; Nasruddin
Journal Publicuho Vol. 6 No. 3 (2023): August - October - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v6i3.212

Abstract

The research aims to analyze the effectiveness of public services through the application of the e-Government of the Investment Office and One Stop Integrated Licensing Service, East Kolaka Regency. The study is done using descriptive qualitative research, by taking 8 informants with related positions. The results of the study show that the DPMPTSP of East Kolaka Regency has been carrying out existing related regulations to provide public services and ensuring it follows service operational standards. The constraints of public service effectiveness and delivery process are caused by the lack of infrastructure and facilities due to the regional budget. The obstacles to the SICANTIK application are the lack of community capability in terms of technology and the constraint of the internet network. Optimizing e-government through public service standards according to the East Kolaka Regency regional regulation number 16 of 2018 is considered good because the service is carried out based on SOPs. However, there are still shortcomings in terms of personnel competence, communication infrastructure, community readiness, and limited capital.
EVALUASI PRAKTIK AKUNTABILITAS PEMERINTAHAN DI KOTA KENDARI Andi Syaiful Zainal; Riston G Ahmad; Murniati; Andi Awaluddin Ma’ruf; La Ode Abdul Harlan
Journal Publicuho Vol. 7 No. 1 (2024): February - April - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v7i1.367

Abstract

This study evaluates government accountability practices in Kendari City as a representation of the condition of local government in Indonesia. Qualitative methods were used by involving various parties, and the results showed the Kendari City government's focus on efficiency, effectiveness, transparency, and community participation. The evaluation results are based on the use of Key Performance Indicators and Government Institutional Accountability and Performance Reports. The Kendari City Government maintains the Unqualified Fair opinion of BPK RI, even though there are indicators that have not been achieved. Policy recommendations include proactive publication, bureaucratic reform, increased transparency through financial reports, and community empowerment. This research is expected to provide guidance for stakeholders in improving accountability and quality of local governance in Kendari City.