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Pengaruh Kecerdasan Emosional Dan Kecerdasan Intelektual Terhadap Pemahaman Mata Kuliah Akuntansi Keperilakuan (Studi Kasus Pada Program Studi Akuntansi Universitas Nusa Nipa) Lanseana Kale; Yosefina Andia Dekrita; Yoseph Darius P. Rangga
Jurnal Accounting UNIPA Vol 2, No 1 (2023): Jurnal Accounting UNIPA
Publisher : Program Studi Akuntansi Universitas Nusa Nipa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.2221/accounting.v2i1.58

Penelitian ini bertujuan untuk mengetahui pengaruh kecerdasan emosional dan kecerdasan intelektual terhadap pemahaman mata kuliah akuntansi keperilakuan pada program studi akuntansi di Universitas Nusa Nipa. Variabel yang digunakan adalah variabel bebas dan variabel terikat. Variabel terikatnya adalah variabel pemahaman mata kuliah akuntansi keperilakuan, sedangkan variabel bebasnya adalah variabel kecerdasan emosional dan kecerdasan intelektual. Populasi penelitian adalah seluruh mahasiswa akuntansi yang telah menerima mata kuliah Akuntansi Keperilakuan pada Universitas Nusa Nipa yaitu semester 4, 6 dan semester 8. Dengan jumlah sampel sebanyak 85 mahasiswa. Metode analisis data yang digunakan adalah analisis regresi linier berganda, dengan bantuan software SPSS. Hasil penelitian menunjukan bahwa kecerdasan emosional dan kecerdasan intelektual berpengaruh secara signifikan terhadap pemahaman mata kuliah akuntansi keperilakuan pada program studi akuntansi di Universitas Nusa Nipa

Analisis Pengukuran Kinerja KCU Pintu Air Dengan Menggunakan Metode Balanced Scorecard Elya Maria Nitbani; Andreas Rangga; Yoseph Darius P. Rangga
Jurnal Akuntan Publik Vol. 1 No. 3 (2023): September : Jurnal Akuntan Publik
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jap-widyakarya.v1i3.1040

This study aims to determine the performance of KCU Pintu Air by using the balanced scorecard method. This research method is a quantitative descriptive method. The data in this study were obtained from documentation in the form of financial reports and distributing questionnaires. The population in this study was KCU Pintu Air with a sample of a financial perspective in the form of financial reports, a customer perspective with a sample of 44 members, an internal business process perspective and a growth and learning perspective with a sample of 27 employees. The findings of this study show that the performance of KCU Pintu Air when measured using the balanced scorecard method results in a rating scale of 0.2 which lies between 0-0.6 which indicates that the cooperative's performance is quite good. The results of perspective calculations in the balanced scorecard are financial perspective calculations with unfavorable results, this is because most of the PEARLS ratio calculation results are in the bad category. The customer perspective shows good results, which are obtained from indicators of member retention and member acquisition which experience fluctuations and indicators of member satisfaction as much as 79% of members are satisfied with cooperative services. The internal business process perspective shows very good results, which are obtained from the results of the questionnaire with an operational efficiency indicator of 80% and an indicator of competitive position of 83%, which means that the respondents stated that they were very satisfied. The growth and learning perspective shows good results obtained from the results of employee satisfaction indicators as much as 91% of employees who express attitudes towards very high satisfaction, employee retention indicators that show good results and employee productivity indicators that experience fluctuations during the study period.

Pengaruh Kualitas Pelayanan Pajak Dan Pemahaman Peraturan Pajak Terhadap Kepatuhan Wajib Pajak Orang Pribadi Pada Kantor Pelayanan Pajak Pratama Maumere Maria Imakulata; Wihelmina Mitan; Yoseph Darius P. Rangga
Populer: Jurnal Penelitian Mahasiswa Vol. 2 No. 3 (2023): September : Jurnal Penelitian Mahasiswa
Publisher : Universitas Maritim AMNI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/populer.v2i3.1241

The purpose of this study is to analyze the effect of tax service quality and understanding of tax regulations on individual taxpayer compliance. This research is a quantitative research with an associative approach. The population in this study is all taxpayers who report to the Maumere Pratama Tax Service Office amounting to 23,931 taxpayers. The sample in this study used the slovin formula with a total of 100 taxpayers. Data collection was carried out through the distribution of questionnaires to respondents, where the research instrument used the Likert scale. Data analysis techniques using multiple linear regression analysis models with the help of SPSS programs, descriptive statistics, data quality tests and classical assumption tests. The results of the study are known that the quality of tax services and understanding of tax regulations partially or simultaneously affect the compliance of individual taxpayers.

Pengaruh Sistem Informasi Akuntansi Dan Motivasi Kerja Terhadap Kinerja Karyawan Pada Padam Wair Pu’an Maumere Kabupaten Sikka Kristina Natalia; Maria Nona Dince; Yoseph Darius P. Rangga
Populer: Jurnal Penelitian Mahasiswa Vol. 2 No. 3 (2023): September : Jurnal Penelitian Mahasiswa
Publisher : Universitas Maritim AMNI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/populer.v2i3.1242

This study aims to determine the Effect of Accounting Information Systems and Work Motivation on Employee Performance. This study used a quantitative approach, using primary data through questionnaires. The sampling technique uses the Slovin sample, where the determination of the sample is carried out and determined by dividing the population into several parts with a sample of 80 respondents. Data collection techniques using questionnaires were distributed to 80 respondents, where data analysis used multiple linear regression analysis using the Statistical Package for the Social Sciences (SPSS). Hypothesis testing is done through Test t and Test F. The results of the t test show that it shows that partially the Accounting Information System has no effect on employee performance. And UJi F partially shows that work motivation has a positive effect on employee performance.

Pengaruh Harga dan Kualitas Produk Terhadap Keputusan Pembelian Tenun Ikat di Sanggar Bliran Sina Watublapi Maumere Andrik Nong Aven; Yoseph Darius P. Rangga; Yosef Tonce
Jurnal CUAN Universitas Nusa Nipa Maumere Vol 2 No 3 (2024): September: Jurnal Kewirausahaan dan Manajemen Bisnis CUAN
Publisher : Program Studi Kewirausahaan Universitas Nusa Nipa Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/cuan.v2i3.63

This research addressed the purchasing decisions of Ikat weaving at Bliran Sina Workshop in Watublapi, Maumere, focusing on the influence of price and product quality. The objectives were twofold: (1) to assess the current landscape of price, product quality, and purchasing decisions in the local market, and (2) to analyze the individual and combined effects of price and product quality on these purchasing decisions.The research population comprised residents of Maumere town, with purposive sampling employed due to the infinite population size. Data were gathered through questionnaires and analyzed using descriptive and inferential statistics, particularly multiple linear regression. Hypotheses were tested using the F-test and t-test.Descriptive analysis reveals that variables related to purchasing decisions, price, and product quality are rated positively. The statistical findings from the t-tests indicate that both price and product quality significantly influence purchasing decisions of Ikat weaving at Bliran Sina Workshop, Watublapi, Maumere. Furthermore, the F-test confirmed that collectively, all independent variables exerted a significant impact on these purchasing decisions. Additionally, the determination analysis underscores the explanatory power of both variables in understanding fluctuations in purchasing decisions of Ikat weaving at Bliran Sina Workshop, Watublapi, Maumere.

Pengaruh Kualitas Layanan dan Kepuasan Pelanggan terhadap Loyalitas Pelanggan di Hotel Gading Beach Maumere Anggun Raja Manu; Yoseph Darius P. Rangga; Nunsio H. Meylano
Jurnal CUAN Universitas Nusa Nipa Maumere Vol 2 No 3 (2024): September: Jurnal Kewirausahaan dan Manajemen Bisnis CUAN
Publisher : Program Studi Kewirausahaan Universitas Nusa Nipa Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/cuan.v2i3.68

This study to (1) understand the overview of Service Quality and Customer Satisfaction in relation to Customer Loyalty at Gading Beach Hotel Maumere; and (2) analyze the influence of Service Quality and Customer Satisfaction on Customer Loyalty at Gading Beach Hotel Maumere, both partially and simultaneosly.The population in this study consisted of customers at Gading Beach Hotel Maumere. The Sample size was determined using Cochran’s formula, resulting in a total of 96 respondents. Data were collected through questionnaires and analyzed using descriptive and inferential statistical methods, specifically multiple linear regression. Hypothesis testing was conducted using F-test and t-test.The descriptive analysis results indicated that the Customer Loyalty variable was categorized as good, the Service Quality variable was categorized as fairly good, and the Customer Satisfaction variable was categorized as fairly good. The t-test results showed that, partially, the Service Quality variable had a significand influence on Customer Loyalty. Maeanwhile, the Customer Satisfaction variable, when considered individually, did not significantly affect Customer Loyalty. The F-test results demonstrated that both Service Quality and Customer Satisfaction variables had a significant effect on Customer Loyalty when considered simultaneosly. The coefficient of determination analysis showed that the relationship between the independet variables and customer loyalty was interpreted as low.

Pengaruh Harapan Pelanggan dan Kualitas Pelayanan terhadap Kepuasan Pelanggan Perumda Air Minum Wair Pu’an Maumere di Desa Lepo Lima Yohanes Erwin; Yoseph Darius P. Rangga; Nunsio H. Meylano
Jurnal CUAN Universitas Nusa Nipa Maumere Vol 2 No 3 (2024): September: Jurnal Kewirausahaan dan Manajemen Bisnis CUAN
Publisher : Program Studi Kewirausahaan Universitas Nusa Nipa Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/cuan.v2i3.74

The background of this research was the current state of customer satisfactions at the Religional Public Company (PERUMDA) Air Minum Wair Pu’an Maumere in Lepo Lima Village, which has not been meeting customer expectations. This was evident from ongoing customer complaints, such as insufficient water discharge that failed to meet their needs or didn’t flow at all, as well as delays in addressing customer complaints. This research aimed to; (1) describe Customer Expectations, Service Quality and customer satisfaction; and analyze the significant impact of Customer Expectations and Service Quality on customer satisfaction. The population in this research was costumer of PERUMDA Air Minum Wair Pu’an Maumere in Lepo Lima Village, totaling 384 customers. Using the Slovin formula, the sample in this research was 100 customer. Data were collected through questionnaires and analyzed using the descriptive inferential method, namely multiple linear regression. Hypothesis testing was conducted through the F-test and T-test. The descriptive analysis results indicated that the variables of customer expectations, service quality, and customer satisfaction were well categorized. The result of the t-test statistics indicated that both customer expectation and sevice quality had a significant impact on customer satisfaction. Furthermore, the F-test statistics results demonstrated that boht customer expectations and service quality had a significant impact on customer satisfaction simultaneously. The determinant analysis revealed that customer expectations and service quality contributed 57.5% of customer satisfaction at PERUMDA Air Minum Wair Pu’an Maumere in Lepo Lima Village, with the remaining 42.5% influenced by factors outside the research variables.

Pengaruh Harga dan Fasilitas Terhadap Kepuasan Pelanggan Pada Hotel Gading Beach Kabupaten Sikka Emiliana Constantina; Yoseph Darius P. Rangga; Yohanes Jibrail Mado
Jurnal CUAN Universitas Nusa Nipa Maumere Vol 2 No 3 (2024): September: Jurnal Kewirausahaan dan Manajemen Bisnis CUAN
Publisher : Program Studi Kewirausahaan Universitas Nusa Nipa Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/cuan.v2i3.77

The objective of this study was to ascertain the influence of price and facilities on customer satisfaction. The population under investigation comprised customers who had stayed at the Gading Beach hotel. Given the absence of any limiting factors, a sample of 83 individuals was selected. Data were gathered through questionnaires and analysed using descriptive inferential methods, specifically multiple linear regression. Hypothesis testing was conducted through the F-test and t-test. The results of the descriptive analysis indicate that the price and facility variables are classified as unsatisfactory, whereas the customer satisfaction variable is classified as satisfactory. The results of the t-test statistics indicate that the price and facility variables exert a partial influence on customer satisfaction. The results of the F-test statistics indicate that, when considered collectively, all independent variables exert a significant influence on customer satisfaction. The results of the determination analisys demonstrate that the price and facilities variables contribute 37.5% to customer satisfaction at Gading Beach Hotel, Sikka Regency. The remaining 62.5% is influenced by factors outside the scope of the research variables.

Pengaruh Kualitas Layanan Dan Kepuasan Pelanggan Terhadap Loyalitas Pelanggan Pada 90’s Kid Barbershop Maumere Oktavianus Rikardo Duu Fernando; Yoseph Darius P. Rangga; Nunsio H. Meylano
Jurnal CUAN Universitas Nusa Nipa Maumere Vol 2 No 3 (2024): September: Jurnal Kewirausahaan dan Manajemen Bisnis CUAN
Publisher : Program Studi Kewirausahaan Universitas Nusa Nipa Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/cuan.v2i3.84

This study aimed to (1 ) determine the description of Customer Loyalty, Service Quality, and Customer Satisfaction; (2) analyze the effect of Service Quality and Customer Satisfaction on Customer Loyalty both partially and simultaneously.The population in this study were customers who received services at 90's Kid Barbershop Maumere. The sample in this study used the Cochran formula totaling 96 people. Data were collected through questionnaires and analyzed using descripive metro and inferential statistics namely multiple linear regression. Hypothesis testing was cat out through the F test and t-test.The results of the descriptive analysis showed that the Customer Loyalty variable was in the good criteria, the Service Quality variable was in the fairly good criteria, and the Customer Satisfaction variable was in the good criteria. The statistical results of the t-test showed that the service quality variable partially did not have a significant effect on the customer loyalty variable. Furthernmore, partially the customer satisfaction variable does not significantly affect the customer loyalty variable. The results of the f-test statistics show that the service quality and customer satisfaction variables significantly affected customer loyalty. The results of the determination analysis show that the two independent variables in this study can explain that the level of relationship between the independent variables and customer loyalty is interpreted as low.

Pengaruh Kualitas Pelayanan dan Harga terhadap Kepuasan Pelanggan Pada Hotel Sinar Kabor Maumere Renaldus Moat Minggo Da Lopes; Yoseph Darius P. Rangga; Nunsio Handrian Meylano
Jurnal CUAN Universitas Nusa Nipa Maumere Vol 2 No 2 (2024): Juni : Jurnal Kewirausahaan dan Manajemen Bisnis CUAN
Publisher : Program Studi Kewirausahaan Universitas Nusa Nipa Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/cuan.v2i2.91

This research aimed to (1) determine the influence of service quality on customers satisfaction at Hotel Sinar Kabor Maumere, (2) know the influence of price on customers satisfaction at Hotel Sinar Kabor Maumere, and (3) know the influence of service quality and price on customer satisfaction at Hotel Sinar Kabor Maumere. The results of the descriptive analysis showed that the respondents’ perceptions of the service Quality variable (X1) were 71.0 with the “Good” category. Furthermore, the respondents’ perception of the price variable was 71.6 with the “Good” category. Likewise, the respondents’ perception of the consumer Satisfaction variable (Y) was 85.6 with the “very Good” category. The t-test results showed that the service quality variable had a significant value of 3.990 > 1.98761. The value of t-count > t-table, so H0 was accepted and Ha was rejected, which means that service Quality (X1) had a significan influence on Customer Satisfaction (Y). The T-test showed that the price variable (Y) had a substantial value of -.150 > 1.98761. t-count > t-table, so H0 was rejected and Ha was accepted which means that price (X2) had no significant influence on Customers Satisfaction (Y). The Service Quality variables (X1) and price (X2) had a simultaneous and significant influence on Customer Satisfacion (Y). The correlation value (r) was 0.300, this value was located between the coefficient interval 0.200-0.399 so the level of relationship between the independent variables and Consumer Satisfacion (Y) was interpreted as low.

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