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Journal : JURNAL ILMIAH INFORMATIKA

ANALISA USABILITY PADA APLIKASI HUMAN RESOURCE HIRA MENGGUNAKAN METODE SYSTEM USABILITY SCALE DAN USE QUESTIONNAIRE Karista Kafka, Titania; Badrul, Mohammad
JURNAL ILMIAH INFORMATIKA Vol 12 No 01 (2024): Jurnal Ilmiah Informatika (JIF)
Publisher : LPPM Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/jif.v12i01.8725

Abstract

In facing the challenges of human resource management (HR) in a competitive business era, many organizations are adopting Human Resource Hira applications to support workforce management. This research was conducted to analyze Hira's usability using the System Usability Scale (SUS) and Use Questionnaire methods. The background to the problem involves user complaints regarding the quality of Hira, such as loading that takes quite a long time when logging in, locations that often have errors when checking in, the pay slip feature that often does not appear, etc. This research aims to identify Hira usability evaluations and provide recommendations for improvements. The results of usability analysis using SUS show a decent level of usability, with an average score of 51.09. Meanwhile the results of the USE Questionnaire also indicate a very good level of usability, with an average score of 91%. Thus, this research contributes to the understanding that Hira has a high level of usability, creates a satisfying user experience, and meets organizational operational needs. Improvement recommendations are not required based on the results of this positive usability evaluation.
EVALUASI USABILITY WEBSITE BEHANDLE OPERATION SYSTEM CUSTOMER PT. MULTI TERMINAL INDONESIA MENGGUNAKAN METODE SYSTEM USABILITY SCALE Ririmasse, Rajiv Prayoga; Badrul, Mohammad
JURNAL ILMIAH INFORMATIKA Vol 12 No 02 (2024): Jurnal Ilmiah Informatika (JIF)
Publisher : LPPM Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/jif.v12i02.9254

Abstract

Websites are one of the most widely used internet facilities, presenting information interactively to users. However, website evaluation should not be ignored to ensure an optimal user experience. Although the Behandle Operation System Customer PT. Multi Terminal Indonesia has been launched since 2021, data shows that the number of customers registering on this platform has decreased from year to year. The number of customers who registered in 2021 reached 1,337 customers, in 2022 the number of registrants decreased to 906, and in 2023 it decreased again to 847. This decline is a serious concern for the company, because it can interfere with the effectiveness and efficiency of their operations. To overcome this problem, a comprehensive evaluation of website usability needs to be carried out. The System Usability Scale (SUS) method was chosen because of its ease of use and reliability in evaluating website usability. The results of the study showed an average SUS score of 65, indicating an acceptable level of usability. However, the findings from this evaluation lead to recommendations for improving the user interface, minimizing errors, and improving service quality. These recommendations are expected to improve user experience and improve SUS values to achieve higher standards.