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All Journal Jurnal Bina Praja Syntax Literate: Jurnal Ilmiah Indonesia BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi
Didik G. Suharto, Didik G.
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Humanities Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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Social Media and Poverty: Paradoxes of Communicating Poverty Issues on Social Media Wahyunengseh, Rutiana Dwi; Hastjarjo, Sri; Suharto, Didik G.
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 25, No. 3
Publisher : UI Scholars Hub

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From the democratic theory perspective, social media is a means to improve collaborative public governance between government, society, and business sector, in order to ensure effective public issues management as well as public services. On the other hand, there are preconditions for the effective use of media social; in the context of addressing poverty issues, these preconditions have potential to generate certain paradoxes. This article aims to answer a question “Is the use of social media effective to the poverty alleviation mainstreaming issue?” This study was conducted in one of the cities that won Smart City Award in Indonesia; using content analysis on the "Monggo Lapor" Facebook group combined with the mapping of Local Government Apparatus and poor people group’s perception on the use of social media for poverty issue through focus group discussion. The data then was analyzed using Institutional Theory approaches to identify the paradoxes that emerge from the using of social media in process of communication addressing poverty issues. The result shows that poverty issues were marginalized in the discussion using Facebook group, because of the culture of the bureaucracy in the local government and the culture of the society. The paradoxes arising were, i) democratic-elitist; ii) functional-artificial ones. The emerging paradoxes resulted from the inconsistency of the Local Government in implementing e-government for addressing poverty issues and the elitism in using the social media as a tool for power control by society. Social Media “Monggo Lapor” has not functioned intensively as the means of expressing voice and communicating between people and government for poverty issue, but it had functioned intensively for non-poverty issues, so that non-poor group enjoy its usefulness more. It indicated that the group with excess power had a higher ability of using social media. This paper recommends further research focusing on building social media readiness model, particularly for developing an inclusive regulation for poverty alleviation.
High Performance is Not Always Directly Proportional to Service Quality: A Case of One-stop Service of Sragen Chairudin, Moehhamad; Setyowati, Kristina; Suharto, Didik G.
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 24, No. 2
Publisher : UI Scholars Hub

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One-Stop Service (OSS) of public, investment and business permits (Badan Perizinan Terpadu dan Penanaman Modal/BPTPM) Regency (Kabupaten) of Sragen is considered to have high performance, as evidenced by having received many awards in the field of public services, including four times received the award as the best regency of investment or Investment Award from Badan Koordinasi Penanaman Modal. This research is to test whether high performance can always give satisfactory service quality, and to analyze the cause using Importance Performance Analysis (IPA) method, in terms of six dimensions: tangibles, reliability, responsiveness, assurance, empathy, and accessible, by comparing the expectation of the customers to the actual service performance. Collecting data with randomly questionnaires to 100 customers during period October 24 - November 18, 2016. BPTPM Kabupaten Sragen customers highly expect the best service on reliability dimension, but service performance score on reliability dimension is not good enough, and still less than tangibles, empathy, and responsiveness dimensions score, thereby reducing the level of customer satisfaction. This is what causes the quality of service is not satisfactory, although overall is considered to have a high level of service performance. From this research, it is proven that high service performance, does not always result in satisfactory quality of service, because it is also influenced by the level of customer expectation on each service factors. Thus, service providers should give priority to improve service performance on the aspect most desired by the customers first, to improve the quality of service.
Co-Authors Chairudin, Moehhamad Eko Susilo Hastjarjo, Sri Rinda Noviyanti, Rinda Rutiana Dwi Wahyunengseh Setyowati, Kristina