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All Journal Jurnal Public Policy JDP (Jurnal Dinamika Pemerintahan)
Sri Ika Mulia
STAIN Bengkalis
Humanities Social Sciences

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Analysis of Public Satisfaction at the Bengkalis Regency Population and Civil Registration Office Riau Province Indonesia Zulfikar Hasan; Risma Junita; Sri Ika Mulia; Ika Kurnia Sofiani; Mohd Helmi Ali
Jurnal Public Policy Vol 9, No 3 (2023): July
Publisher : Universitas Teuku Umar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35308/jpp.v9i3.6579

Abstract

The purpose of this study was to analyze the satisfaction of service quality at the Department of Population and Civil Registry of Bengkalis Regency. The research carried out is a descriptive qualitative study, in which the researchers not only distribute questionnaires but also conduct in-depth interviews with the heads of related units at the Bengkalis Regency Population and Civil Registry Office. In general, all the 14 assessment indicators got an average score of 72.4 which means good. While the service element that gets the highest score is service procedure of 3.24, and the lowest is service security. This study provides an overview that can be used by the Department of Population and Civil Registry of Bengkalis Regency to evaluate all units related to community services. Community satisfaction in this study uses the Community Satisfaction Index (CSI) and the Importance Performance Analysis (IPA) which has been published by the Ministry of Administrative Reform through the Decree of the Minister of State Apparatus Empowerment Number: KEP/25/M.PAN/2/2004. The method used in this research is Servqual, Importance Performance Analysis (IPA), and Customer Satisfaction Index (CSI) with 200 respondents selected by convenience technique.  In general, the value obtained by the Department of Population and Civil Registry of Bengkalis Regency using the Community Satisfaction Index is 2,896 x 25 = 72.4. This means that the performance of the service unit of the Department of Population and Civil Registry of Bengkalis Regency is in service quality "B" with the category "Good".
ANALISIS KEBIJAKAN PEMERINTAH TENTANG KESETARAAN GENDER MENURUT UNDANG-UNDANG NOMOR 23 TAHUN 2014 Reski Lestari; Sri Ika Mulia; Syed Agung Afandi
T JDP (JURNAL DINAMIKA PEMERINTAHAN) Vol 8 No 01 (2025): Januari 2025
Publisher : LPPM Universitas Abdurrab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36341/jdp.v8i01.5621

Abstract

In Law Number 23 of 2014 concerning Regional Government, each region is given the freedom to administer and manage its respective region. In this law, gender equality is included in mandatory government affairs that are not related to basic services. This research aims to analyze gender equality in Law Number 23 of 2014. The method used in this research is a qualitative method, with a literature approach. The research results show an analysis of Law Number 23 of 2014 where every level of government, both central government, provincial government and district/city government has a division of tasks in sub-affairs on women's quality of life, women's protection, family quality, gender and child data systems and special protection for children. Factors that influence gender equality in Law Number 23 of 2014 include gender issues in the political and legal fields, gender issues in the social field and gender issues in the economic field. Lack of commitment from the central, provincial and district/city governments in carrying out their duties, scope and the existence of strategies implemented regarding gender equality.
Co-Authors Afandi, Syed Agung Ika Kurnia Sofiani Mohd Helmi Ali Reski Lestari Risma Junita, Risma Zulfikar Hasan