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Journal : Social

Public Diplomacy Communication by Indonesian Embassy Staff in Amsterdam to the Muslim Community: A Qualitative Study of Interaction and Perception Sabena, Sabena
Social and Economic Bulletin Vol. 2 No. 1 (2025): SEBI Journal January 2025
Publisher : Baca Dulu Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70550/sebi.v2i1.223

Abstract

This study aims to explore the public diplomacy communication practices carried out by Indonesian Embassy staff in Amsterdam with Muslim communities in Europe, focusing on interactions, perceptions, and engagement-building strategies. The research approach is qualitative, with a constructivist paradigm, emphasizing how actors construct meaning through social interactions, identities, and cultural contexts. Data were collected through in-depth interviews with Indonesian Embassy staff and members of Muslim communities in the Netherlands and several other European countries throughout 2024, and validated through data triangulation. Furthermore, recent academic literature on public diplomacy, the diaspora, and Muslim identity in Europe was used to strengthen the analysis. The results of the study indicate that Indonesian Embassy staff employed adaptive communication strategies involving face-to-face dialogue, cultural activities, and social media, thereby building trust, legitimacy, and a sense of belonging among the diaspora community. The Muslim community interpreted public diplomacy practices as a form of identity recognition, support for their aspirations, and a cultural bridge between Indonesia and Europe. This study confirms that public diplomacy is a co-constructive process, in which Indonesian Embassy staff and the community jointly construct meaning, social relations, and a shared identity. In conclusion, Indonesian Embassy staff in Amsterdam acted as strategic cultural mediators and were able to adapt communication to the socio-religious context. Participatory communication strategies proved effective in increasing community engagement, strengthening identity, and strengthening the legitimacy of the Indonesian Embassy in the eyes of the diaspora. The findings of this study provide practical  contributions  to  public  diplomacy  policy,  as  well  as  theoretical contributions to the study of public diplomacy, diaspora, and Muslim transnational identity.
Provocative Information Flows on TikTok During Disaster Events in Sibolga, Padang, and Aceh: A Netnographic Study from the Perspective of Digital Communication Sabena, Sabena
Social and Economic Bulletin Vol. 3 No. 1 (2026): SEBI Journal January 2026
Publisher : Baca Dulu Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70550/sebi.v3i1.248

Abstract

The rise of provocative content related to natural disasters on TikTok over the past five years indicates a significant shift in people's information consumption patterns. This study aims to analyze how netizens construct, respond to, and interpret this content, particularly in the cases of floods and flash floods in Sibolga, Padang, and Aceh. Using a constructivist paradigm, this study adopted a qualitative approach with a netnography method that focuses on the dynamics of digital interactions on TikTok. Data were collected through online observation, content downloads, comment interactions, and visual-narrative analysis. All data were then coded using NVivo 12 Plus software to identify thematic patterns.The research findings reveal three main findings. First, provocative content on TikTok is constructed through dramatic narratives, the use of visual effects, and the choice of emotional diction that reinforces the sense of threat. Second, netizen responses shape the negotiation of meaning through three patterns: amplification of fear, clarification based on local experience, and critical reframing. Third, the spread of unverified information is fueled by low digital literacy, the speed of TikTok information circulation, and the lack of intervention from authoritative actors in providing prompt clarification. This research confirms that TikTok acts as a discursive space that influences public perception of disasters, thus requiring strengthening disaster communication strategies through collaboration between the government, media, and digital communities. These findings provide theoretical contributions to the study of disaster communication and social media, and offer practical recommendations for limiting the escalation of provocative messages on digital platforms.