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Analysis of The Influence of Negative E-Word of Mouth on Brand Disloyalty and Distrust of Digital Payment Application Users Firdaus Yuni Dharta; Haniwijaya Pahlawansah; Amin Budiastuti; Novi Rahayu; Mutiasari
Jurnal Sistim Informasi dan Teknologi 2023, Vol. 5, No. 3
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60083/jsisfotek.v5i3.307

Abstract

This study examines the possibility that brand mistrust mediates the indirect impact of unfavorable e-WOM on brand disloyalty among users of financial applications. Users of financial applications make up the research's sample population. With a total of 100 respondents, the researchers sampled using the non-probability sampling approach. Quantitative data is the type of information that researchers employ. In this study, questionnaires were used to gather data. Path analysis is the data analysis technique applied by the researchers in this study. According to research findings, bad E-WOM has an impact on consumers' mistrust of brands. Negative E-WOM has an impact on brand disloyalty. Brand disloyalty is not partially influenced by brand mistrust. Negative E-WOM and brand mistrust both have an impact on brand disloyalty simultaneously. Negative E-WOM does not have an indirect impact on brand disloyalty, which is mediated by brand distrust.
The Impact of Workplace Well-Being and Ethical Leadership on Employee Performance La Ode Obi; Lisa Gresti Sella Damanik; Mutiasari; Aulia nurlaili kusuma wardani; Dipa Teruna Awaludin
Indonesian Journal Economic Review (IJER) Vol. 6 No. 2 (2026): June
Publisher : Divisi Riset, Lembaga Mitra Solusi Teknologi Informasi (L-MSTI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59431/ijer.v6i2.815

Abstract

This study aims to analyze the relationship between workplace well-being and ethical leadership in influencing employee performance at PT Sinar Glorindo Dinamika Semarang. The population of this study consisted of 123 employees at PT Sinar Glorindo Dinamika. The sampling method used was a census. This study employed a quantitative approach, with multiple linear regression analysis as the analytical technique. The results indicate that workplace well-being and ethical leadership, both partially and simultaneously, have a positive and significant influence on employee performance. These findings suggest that employee well-being serves as an important mechanism through which relational and ethical organizational resources are translated into improved performance outcomes. The implications of this study provide important managerial insights, suggesting that organizations should prioritize developing collaboration and strengthening ethical leadership practices to create a supportive work environment. Enhancing workplace well-being can serve as a strategic approach to improving employee performance. Furthermore, this study contributes to the literature by integrating ethics and well-being into a comprehensive performance model.