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All Journal Zona Laut : Jurnal Inovasi Sains dan Teknologi Kelautan Jurnal Teknik Mesin, Industri, Elektro dan Informatika Journal of Artificial Intelligence and Digital Business Ocean Engineering: Jurnal Ilmu Teknik dan Teknologi Maritim Equivalent: Jurnal Ilmiah Sosial Teknik
Muslihati Muslihati
Politeknik Maritim AMI Makassar
Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mechanical Engineering Social Sciences Transportation

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Analisis Kinerja Layanan Bongkar Muat General Cargo Di Pelabuhan Cappa Ujung Parepare Arif Fuddin Usman; Andi Ibrahim; Sudarman Sudarman; Muh Azhar Shauqy; Muslihati Muslihati
Ocean Engineering : Jurnal Ilmu Teknik dan Teknologi Maritim Vol. 2 No. 2 (2023): Juni : Jurnal Ilmu Teknik dan Teknologi Maritim
Publisher : Fakultas Teknik Universitas Maritim AMNI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/ocean.v2i2.1330

Abstract

The purpose of this research is to (1) determine the percentage of loading and unloading productivity at the Port of Cappa Ujung Parepare (2) to find out the criteria that have good performance in loading and unloading services at the Port of Cappa Ujung Parepare (3) to find out the criteria that are considered according to the interests of users Loading and unloading services at Cappa Ujung Parepare Port. The population in this study was 120 people, which is the number of respondents in this study related to loading and unloading service assessment performance and the interests of loading and unloading service users. The data collection techniques used were interviews and questionnaires. The data analysis technique in this research was carried out using the Customer Satisfaction Index (CSI) Method and the IPA Analysis Method. The results of this study indicate that (1) The productivity of loading and unloading at the Cappa Ujung Parepare Port in 2021 will reach 5,137,823 Tons/M3 with the biggest achievement in December reaching 1,873% greater than the monthly target. The productivity of loading and unloading at Cappa Ujung Parepare Port in 2022 reached 6,944,242 tons/M3 with the biggest achievement in December reaching 2,510% greater than the monthly target (2) CSI calculation results of 77.64%. Thus, the level of customer satisfaction with loading and unloading services is in the satisfactory category. The highest WF value is shown at 10.42% on attribute 8 (safety in the port environment) which means that this attribute is considered the most important by customers in unloading services. The lowest WF value is shown at 9.69% on attribute 7 (clarity of information about loading and unloading) which means that this attribute is considered not too important by customers in loading and unloading services.
The Influence To Service Quality, Facilities, and Ticket Price on Passenger Satisfaction at PT. Pelni (Persero) Baubau Branch Hasan, Muslihati; Ningrat, Andi; Usman, Arif Fuddin; Fitriah, Rifkah; Rachmianty, andi
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 3 No. 2 (2024): Mei - Juli
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v3i2.1001

Abstract

Sea transportation is the most important means of inter-island connectivity in Indonesia. Companies must try to make customers feel satisfied by providing better offers and services, companies must be able to maintain their market position in the midst of increasing competition. The purpose of this study was to evaluate the variables of service quality, facilities and ticket prices partially on passenger satisfaction at PT. Pelni (Persero) Baubau Branch. Evaluating the quality of services, facilities and ticket prices simultaneously on passenger satisfaction and evaluate which of the three parameters used has the most influence on passenger satisfaction. The data used in this study are primary data obtained by distributing questionnaires to the passengers of PT. Pelni (Persero) Baubau Branch has 50 employees using multiple linear regression analysis techniques. The results showed that Service Quality (X1) had a significant level of 0.013 <0.05. This means that service quality has a positive and significant effect on passenger satisfaction. Facility (X2) has a significant level of 0.012 <0.05. This means that facilities have a positive and significant effect on passenger satisfaction. Ticket prices (x3) have a significant level of 0.019 <0.05. This means that ticket prices have a positive and significant effect on passenger satisfaction.
Hydraulic Valve Failure Analysis at MT. Beyond Using the FMEA Method Muslihati Hasan; Arif Fuddin Usman; Andi Ningrat; Rifkah Fitriah; Muhammad Aris Kastian
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 2 (2026): Mei-Juli
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i2.7915

Abstract

Hydraulic valve failure on a tanker can significantly impact operational performance and shipping safety. This study aims to analyze the causes, impacts, and solutions to hydraulic valve failure on the MT. Beyond. The method used was a qualitative descriptive approach, with data collection techniques through observation, interviews, and documentation studies. Data analysis was performed using the Fishbone Diagram method to identify root causes and Failure Mode and Effects Analysis (FMEA) to evaluate the level of failure risk based on severity, occurrence, and detection parameters. The results showed that hydraulic valve failure was influenced by human, machine, material, method, and environmental factors, with the dominant causes being operational errors, low component quality, fluid contamination, and lack of maintenance. The FMEA analysis showed that the key components with high risk were the disc and seat, which had the highest Risk Priority Number (RPN) values of 162 and 132, respectively. Failure of these components can cause uncontrolled flow, potentially reducing overall system performance due to corrosion, leakage, and wear,thus becoming the main priority for repair. The conclusion of this study confirms that improving component quality, regular maintenance, operator training, and implementing an effective monitoring system can reduce the risk of failure and increase the reliability of the ship's hydraulic system.
Occupational Safety and Health Risk Evaluation in Container Handling Operations Using the HIRADC Method: A Case Study at PT. Kaltim Kariangau Terminal, East Kalimantan, Indonesia Arif Fuddin Usman; Andi Ningrat; Muslihati Muslihati; Andi Rachmianty; Rusnaedi Rusnaedi
Equivalent: Jurnal Ilmiah Sosial Teknik Vol. 8 No. 2 (2026): Equivalent: Jurnal Ilmiah Sosial Teknik
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jequi.v8i2.293

Abstract

Background: Occupational safety and health is a critically important aspect of container loading and discharging operations at ports, encompassing efforts to create a safe, healthy work environment and prevent workplace accidents and work-related diseases. Objective: This study aims to analyze the application of occupational safety and health in the process of loading and discharging containers at PT. Kaltim Kariangau Terminal. Methods: This study uses the HIRADC (Hazard Identification, Risk Assessment, and Determining Control) method. Results: The results of the risk level assessment before control indicate a High Risk level of 9 risks (23.1%), a Moderate Risk level of 17 risks (43.6%), and a Low Risk level of 13 risks (33.3%). After control, the High Risk level is reduced to 0 risks (0%), with no remaining high-risk work activities; the Moderate Risk level is 8 risks (20.6%); and the Low Risk level is 31 risks (79.4%). To address these hazards and risks, PT. Kaltim Kariangau Terminal has implemented risk controls, namely substitution, engineering controls, administrative controls, and personal protective equipment. Conclusion: The findings demonstrate that systematic hazard identification and hierarchical risk control, when applied rigorously to RTG crane operations in container terminals, can deliver measurable reductions in worker exposure to life-threatening risks and provide a replicable OSH management model for the Indonesian port sector.
Load Factor Analysis of KMP Bambit Pioneer Ship to Enhance Maritime Accessibility in Eastern Indonesia's 3T Regions Rusnaedi Rusnaedi; Andi Ningrat; Muslihati Muslihati; Andi Rachmianty; Rifkah Fitriah
Equivalent: Jurnal Ilmiah Sosial Teknik Vol. 8 No. 2 (2026): Equivalent: Jurnal Ilmiah Sosial Teknik
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jequi.v8i2.307

Abstract

Background: As the world's largest archipelagic nation, Indonesia faces the major challenge of providing an equal distribution of public services to 3 not so close and remote frontier region, border (3T) regions. An example: While the government's Sea Toll Program uses pioneer vessels such as KMP Bambit to breach these chasms, efficiency of operation is still a major barrier to progress. This often results in underused capacity Objective: This study aims to analyze the load factor of KMP Bambit on the Merauke-Atsy-Agats-Senggo route and identify strategic recommendations to improve ship capacity utilization and service quality And see if there is a reasonable load factor on KMP Bambit operating from the Merauke-Atsy-Agats-Senggo route. Depending on this finding, strategic advice is put forward with regard to vessel capacity utilisation and service quality. Method: This investigation used quantitative research. Throughout the research period from January 2022 to June 2025, data were collected on operational ship activities and survey results were sought from 65 stakeholders according to the Slovin Formula. The data were analyzed using Load Factor Analysis (LF A) and a SWOT analysis was performed to map internal and external strategic factors. Results: Our findings show that the average load factor for passengers is 42.427% and the cargo/vehicle load factor is 45.141%, both significantly below the Ministry of Transportation's 70% efficiency target. Problems include inconsistent sailing frequencies, limited port infrastructure, and changing seasonal demand levels. Conclusion: Being in Quadrant I of SWOT Matrix, KMP Bambit needs to take a growth-oriented strategy. Major recommendations are to modernize ship facilities, implement an online reservation system, and adjust sailing schedules in line with community needs in order to bring sustainable economic growth south to the remote regions of South Papua it serves.
Dari keluhan menuju perbaikan: Pelayanan customer pembuatan buku pelaut di KSOP kelas II Kendari Andi Rachmianty; Arif Fuddin Usman; Andi Ulfiatun; Muslihati
Zona Laut : Jurnal Inovasi Sains Dan Teknologi Kelautan Volume 7, Issue 2, July 2026 Edition
Publisher : Departemen Teknik Kelautan Universitas Hasanuddin

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Maritime public services play a crucial role in supporting seafarers’ mobility and ensuring navigational safety. However, technical and procedural challenges often affect service quality, particularly in the issuance of seamen’s books at the Port Authority and Harbor Master Office (KSOP) Class II Kendari. This study aims to evaluate the performance of seamen’s book services and propose strategies for service improvement. A quantitative descriptive approach was employed, with data collected from 64 respondents using a questionnaire based on the SERVQUAL dimensions. The data were analyzed using the Customer Satisfaction Index (CSI) to measure satisfaction levels and Fishbone Analysis to identify root causes of service problems. The findings revealed a CSI score of 86.22%, categorized as “very satisfied,” with the highest performance attributed to staff competence. Nonetheless, several service gaps were identified, including unstable digital infrastructure, a lack of information boards, limited user awareness, and inconsistent staff responsiveness. These results suggest that enhancing digital infrastructure, improving information dissemination, and providing regular staff training are crucial to achieving optimal service quality. In conclusion, the performance of KSOP Class II Kendari has generally met user expectations but requires targeted improvements to strengthen service efficiency and user satisfaction.
Analisis Kinerja Bongkar Muat Peti Kemas Berdasarkan Perbandingan Effective Time dan Berthing Time di PT. Kaltim Kariangau Terminal Rifkah Fitriah; Andi Asniar; Arif Fuddin Usman; Muslihati Muslihati; A.Rachmianty A.M
Jurnal Teknik Mesin, Industri, Elektro dan Informatika Vol. 3 No. 2 (2024): Juni : JURNAL TEKNIK MESIN, INDUSTRI, ELEKTRO DAN INFORMATIKA
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jtmei.v3i2.4266

Abstract

Terminal Kaltim Kariangau is an institution engaged in port services. This study aims to analyze the loading and unloading performance in terms of the indicator of effective time compared to berthing time (ET:BT) in container loading and unloading services.This research uses data collection methods through interviewees, observations, and document studies, utilizing the interactive and qualitative data analysis model by Miles and Huberman.. The results of the study indicate that the ET:BT performance is categorized as good, in accordance with the standard set by the Director General of Sea Transportation at 70%. In 2022, the achievement of ET:BT was 70.70%, showing a slight decrease compared to 72.48% in 2021. This decrease is due to 197 out of 471 ship calls in 2022, or approximately 42%, not meeting the standard with an ET:BT value of 60.70%. Ship performance that does not meet the standard can be related to high values of NOT (Not operating time), IT (Idle Time), and waiting time for pilotage.
Co-Authors A.Rachmianty A.M Andi Asniar Andi Ibrahim Andi Ningrat Andi Rachmianty Andi Rachmianty Andi Ulfiatun Arif Fuddin Usman Fitriah, Rifkah Muh Azhar Shauqy Muhammad Aris Kastian Rifkah Fitriah Rusnaedi Rusnaedi Sudarman Sudarman