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All Journal IJIES (International Journal of Innovation in Enterprise System)
Asih Aulia Putri
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Computer Science & IT Control & Systems Engineering

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Organizational Contribution to E-business Adoption for SMEs in The World Sinta Aryani; Yati Rohayati; Asih Aulia Putri; Firza Khalisha Rinjany
International Journal of Innovation in Enterprise System Vol 7 No 02 (2023): International Journal of Innovation in Enterprise System
Publisher : School of Industrial and System Engineering, Telkom University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/ijies.v7i02.210

Abstract

The aim of this study is to identify the issues faced by SMEs all around the world in adopting e-business. This is a work of literature study with the classification based on technological, organizational, and environmental (TOE). The study collects 116 articles from various journal portals. The finding of this study is the factors that concerned the most in adopting e-business among the SMEs which are related to the organization. The organization has a contribution of 50% compared to technology and the environment. Under the organization, human resource is a prominent key to be improved if the SMEs want to adopt e-business well. This situation applies in the continents of Asia America, Europe, Australia, and Oceania. Only African SMEs concern more about management rather than human resources. This study does not consider the interplay between the factors, however, the practical implication of this study is that the finding can be used as input for decision-makers who have an interest in improving the performance of SMEs or raising the level of SMEs in their region, one of which is by increasing the adoption rate of e-business among SMEs. Further, there is an opportunity for future research in investigating the strength of the relationship in each factor to the adoption of e-business, or even in between factors. The contribution of this study is to provide thorough synopsis regarding the factors that need to be considered by the SMEs if they want to adopt e-business.
Proposed Improvement of Monitoring and Controlling Process on Outstanding Customer (Study Case: XYZ Company in Jambi Area) Asih Aulia Putri; Heriyono Lalu; Sri Widaningrum; Wiyono Sutari
International Journal of Innovation in Enterprise System Vol. 6 No. 2 (2022): International Journal of Innovation in Enterprise System
Publisher : School of Industrial and System Engineering, Telkom University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/ijies.v6i02.182

Abstract

PT XYZ is a company that provides telecommunications services, and for corporate customers, thereis the BGES Unit. The payment process for corporate customers is managed by one of the BGESpillars, namely Collection Management. One of the tasks that Collection Management takes care ofis outstanding data. The achievement of outstanding billing is only 14.75% per year, which means apayment delay of IDR 7,000,458,871.00 in 2021. Due to excessive workload, billing managementdoes not supervise customers regarding billing so billing objectives are not achieved. In addition,billing information in the form of invoices is provided later than the 5th through 12th of each monthso that customers do not know for sure the total bill. This research aims to make improvements in themonitoring and controlling processes of customer outstanding billing. This research uses the businessprocess improvement method. This method also refers to a process that works but some activitiesneed improvement. It does not design new activities but improves existing activities. The tools ofbusiness process improvement that were used in this research are application technique wheels andstreamlining, which can be useful for simplifying a process and fixing a problem based on theoutstanding billing problems by PT XYZ. The result of this research is a new business process as isdashboard monitoring and controlling shown by a context diagram that contains incoming andoutgoing data on the billing information system and reminder notification will appear if the target isnot achieved. The new business process is expected to assist the BGES unit in monitoring andcontrolling customers every month, and the target that is expected to be achieved is an outstandingfigure of less than 1,000,000 by the end of the year.
Organizational Contribution to E-business Adoption for SMEs in The World Sinta Aryani; Yati Rohayati; Asih Aulia Putri; Firza Khalisha Rinjany
International Journal of Innovation in Enterprise System Vol. 7 No. 2 (2023): International Journal of Innovation in Enterprise System
Publisher : School of Industrial and System Engineering, Telkom University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/ijies.v7i02.210

Abstract

The aim of this study is to identify the issues faced by SMEs all around the world in adopting ebusiness. This is a work of literature study with the classification based on technological,organizational, and environmental (TOE). The study collects 116 articles from various journal portals.The finding of this study is the factors that concerned the most in adopting e-business among theSMEs which are related to the organization. The organization has a contribution of 50% compared totechnology and the environment. Under the organization, human resource is a prominent key to beimproved if the SMEs want to adopt e-business well. This situation applies in the continents of AsiaAmerica, Europe, Australia, and Oceania. Only African SMEs concern more about managementrather than human resources. This study does not consider the interplay between the factors, however,the practical implication of this study is that the finding can be used as input for decision-makers whohave an interest in improving the performance of SMEs or raising the level of SMEs in their region,one of which is by increasing the adoption rate of e-business among SMEs. Further, there is anopportunity for future research in investigating the strength of the relationship in each factor to theadoption of e-business, or even in between factors. The contribution of this study is to providethorough synopsis regarding the factors that need to be considered by the SMEs if they want to adopte-business.
Co-Authors Firza Khalisha Rinjany Heriyono Lalu Sinta Aryani Sri Widaningrum Wiyono Sutari Yati Rohayati