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PENGARUH LOKASI USAHA, KUALITAS PELAYANAN, DAN HARGA TERHADAP KEPUASAN KONSUMEN DI EBOSS BARBERSHOP Sulanggir Kuning; Ellin Herlina; Hartanto Halim
Journal Of Resource Management, Economics And Business Vol. 2 No. 2 (2023): Journal Of Resource Management, Economics And Business (REMICS)
Publisher : PT. Berkah Digital Teknologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58468/remics.v2i2.69

Abstract

Purpose: Researching, testing and analyzing the variables of business location, service quality, and price on customer satisfaction Research Methodology: This study uses quantitative methods with survey research. The sampling technique in this study uses non-probability sampling using saturated samples with a total sample of 88 respondents who are Eboss barbershop consumers. The analysis data was processed using the SPPS version 26 for windows program. Results: The results showed that business location, service quality, and price had a positive and significant effect on consumer satisfaction partially, by number 0.244; 0.171 and 0.477. Simultaneously obtained a number of 24,461. The results of this study indicate a coefficient of determination of 46.6% explaining that business location, service quality, and price have a positive effect on consumer satisfaction while the remaining 53.4% is influenced by other variables not examined in this study. Limitations: Sample Size: The study used a relatively small sample size of 88 respondents, which may limit the generalizability of the findings to a larger population. A larger sample size would have provided more robust results. Single Location: The study focused on Eboss barbershop, which may limit the generalizability of the findings to other barbershops or businesses in different locations. The results may be specific to this particular establishment and its customer base. Cross-Sectional Design: The study used a cross-sectional design, which provides a snapshot of consumer satisfaction at a specific point in time. Longitudinal studies that track changes in satisfaction over time would offer more insights into the dynamic nature of customer preferences. Contribution: Business Management: The findings of this study can provide valuable insights to barbershop owners and managers in understanding the factors that influence customer satisfaction. By recognizing the significance of business location, service quality, and price, they can make informed decisions to improve customer experience and loyalty. Marketing and Consumer Behavior: The study contributes to the field of marketing and consumer behavior by highlighting the importance of location, service quality, and price in shaping consumer satisfaction. The findings can be useful for marketers and researchers studying consumer preferences and developing strategies to enhance customer satisfaction. Service Industry: The study's findings may be particularly relevant to the service industry, including barbershops, salons, and other customer-oriented businesses. The insights gained from this research can help service providers optimize their operations and offerings to meet customer expectations and improve overall satisfaction levels.
THE INFLUENCE OF PRODUCT QUALITY AND SERVICE QUALITY ON CONSUMER SATISFACTION: A STUDY ON SURRATI PERFUME AT PT. AMANAH DIKI SETIAWAN, DEPOK Siti Sopiyatul Munawaroh; Hartanto Halim; Eman Sulaiman
PATEMON: Multidisciplinary Research Vol. 1 No. 1 (2025): PATEMON: Multidisciplinary Research
Publisher : PT. Berkah Digital Teknologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58468/patemon.v1i1.170

Abstract

Purpose: The purpose of this research is to determine the influence of Product Quality and Service Quality on Consumer Satisfaction for Surrati perfume products at PT. Amanah Diki Setiawan, Depok City. Research Methodology: This study employs a quantitative research method, utilizing Slovin's sampling technique. The population comprises 4,937 consumers of Surrati perfume, with a sample size of 98 consumers. Results: Partial testing indicates that Product Quality significantly affects Consumer Satisfaction, with a calculated t-value of 6.604 (t_hitung > t_tabel; 6.604 > 1.988) and a significance value of 0.000 (< 0.05), leading to the acceptance of the alternative hypothesis (Ha). Product Quality accounts for 46.7% of the positive relationship with Consumer Satisfaction. In terms of Service Quality, the t-value is 2.289 (t_hitung > t_tabel; 2.289 > 1.988) with a significance value of 0.024 (< 0.05), thus also supporting Ha, indicating a 2.50% positive impact on Consumer Satisfaction. Simultaneous testing reveals an F-value of 46.619 (F_hitung > F_tabel; 46.619 > 3.09) and a significance value of 0.000 (< 0.05), confirming that both Product Quality and Service Quality together influence Consumer Satisfaction by 47.9%. Limitations: The study is limited to a single company and product line, which may affect the generalizability of the findings to other contexts. Contribution: This research contributes to the understanding of the relationship between product and service quality and consumer satisfaction, providing insights that can help improve marketing strategies for Surrati perfume products.