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All Journal International Journal of Law and Public Policy (IJLAPP) Indonesian Journal of Multidisciplinary Science Jurnal AKAL: Abdimas dan Kearifan Lokal Hukum Pidana dan Pembangunan Hukum Reformasi Hukum Trisakti Jurnal Penelitian Pendidikan Indonesia Amicus Curiae Jurnal Legislasi Indonesia
Kerti, Renti Maharaini
Fakultas Hukum Universitas Trisakti
Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Transportation Other

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Journal : Indonesian Journal of Multidisciplinary Science

 1 
Consumer protection institutions strengthening in the digitalization era N.G.N. Renti Maharaini Kerti
Indonesian Journal of Multidisciplinary Science Vol. 3 No. 1 (2023): Indonesian Journal of Multidisciplinary Science
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/ijoms.v3i1.675

Abstract

Consumer protection laws have been in effect in Indonesia for 23 years, but consumer complaints seem to never end and even tend to increase. According to National Consumer Protection Agency (BPKN) complaint data, the three sectors with the most consumer complaints in the last five years have been financial services, e-commerce, and housing, as well as health services, transportation, telecommunications, food and beverage, cosmetics, and household gas electricity. Business transactions and dispute resolution are affected by information and technology improvements. Since the disruptive transaction system has transitioned from manual transaction patterns in traditional markets to digital transactions in online marketplaces, institutional strengthening of consumer protection is urgently needed. Strengthening consumer protection institutions is a genuine problem in the context of future consumer protection laws. Economic policy is measured not only by increasing output but also by increasing public consumption as a result of consumer confidence in the goods and/or services available on the market, which ultimately drives the rate of productivity growth to realize the welfare of Indonesian consumers. The importance of strengthening consumer protection institutions as a form of development and certainty of legal protection for consumers to realize consumer empowerment both individually and communally, as well as business actor compliance as an internal form of good corporate governance in consumer-centric change management governance.
The existence and challenges of consumer dispute settlement agency in Indonesia in globalization era N.G.N. Renti Maharaini Kerti
Indonesian Journal of Multidisciplinary Science Vol. 3 No. 3 (2023): Indonesian Journal of Multidisciplinary Science
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/ijoms.v3i3.739

Abstract

Globalization has impacted Indonesia's economy, providing consumers with diverse goods and services. Advances in technology have facilitated global transactions, benefiting consumers. However, businesses have benefited from consumers through advertisements and promotions. The Indonesian Consumer Protection Law offers alternative dispute resolution options, including the Consumer Dispute Settlement Agency (BPSK). Despite the existence of alternative institutions, BPSK remains a necessary institution for quick and affordable dispute resolution. Strengthening the agency, achieving budget independence, improving human resources, establishing an online system, and establishing BPSK in each province and second-level region are crucial for its future success.
Corporate takeovers and their implications for employees and the business world N. G. N. Renti Maharaini Kerti; Andari Yurikosari
Indonesian Journal of Multidisciplinary Science Vol. 4 No. 1 (2024): Indonesian Journal of Multidisciplinary Science
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/ijoms.v4i1.1001

Abstract

This paper describes the legal framework surrounding expropriation in Indonesia and the implications this has for key stakeholders, including workers, the business world, and consumers. The research method used in this paper is normative legal research, relying on secondary data from literature and legal sources. The collected data is analyzed qualitatively, and conclusions are drawn through deductive reasoning. The study provides insights into how current regulations impact employment, business operations, and consumer rights. This research adds value by providing a legal analysis that can inform policymakers, legal professionals, and businesses on how to navigate the complexities within Indonesia's legal system.
Co-Authors Abrianti, Sharda Andari Yurikosari, Andari Andini Savira Melati Anna Maria Tri Anggraini Apriyanto, Zaeriko Rizky Aqilah Nurshafira Anwar Dzakiannisa Roskiyasa Faqih Adhyaksa Kusuma Haya Alyssa Desti Ramadhani Juni Desiani Rebecca Octania Br. Sitompul Rosdiana Saleh, Rosdiana Rosy Aisyah Sabirin, Ahmad Samuel Christian Sugiastuti, Yunita Supartono, Sugeng Suryanto Gunawan Tsaliza Soraya Majid Werner Wada Betu Yustio Rony Saputro