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All Journal JURNAL PENA EDUKASI Journal of Community Service and Empowerment
Hidayah Hidayah
Department Of English Education, Faculty Of Teacher Training And Education, Universitas Terbuka, Tangerang Selatan, Banten 15437, Indonesia
Education Social Sciences Other

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Empowering women through digital literacy and education in Cisauk, Tangerang Regency Vivi Indra Amelia Nasution; Hilma Erfiani Baroroh; Jayanti Armida Sari; Isnaeni Yuliani; Yusrafiddin Yusrafiddin; Muhtarom Muhtarom; Hidayah Hidayah; Arona Fadila
Journal of Community Service and Empowerment Vol. 6 No. 3 (2025): December
Publisher : Universitas Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/jcse.v6i3.40476

Abstract

The fast growth of digital technology in today's world makes digital literacy and education more important than ever. Many women in the Cisauk Subdistrict, near BSD City in Tangerang, still lack access to digital knowledge. It becomes difficult for them to support their families and participate in public services, education, and healthcare. To address this issue, the lecturer at Universitas Terbuka initiated a community service program to enhance digital skills among women. The program focused on the integrated health post (Posyandu) cadres, Family Welfare Empowerment Team (TP PKK) members, and homemakers. They took part in discussions, hands-on sessions, and mentoring. The learning was based on four main ideas. These are digital skills, safety, ethics, and culture. The training showed them how to use mobile apps for health, education, finance, and other services. After the program, the women showed familiarity and confidence in using digital tools. They learned how to protect their data, spot false information, and make safe choices when using the internet. Many also began sharing what they learned with their families and neighbours. This program suggests that targeted and locally adapted training initiatives can effectively bridge the digital divide among underserved populations. By equipping women with the skills to navigate digital environments, the program not only enhanced individual agency but also strengthened community-level resilience and participation. The success of this initiative underscores the importance of collaboration with local organizations and the necessity for ongoing support to achieve a lasting impact. Future programs should scale this model to other underserved areas and continue building digital competencies that promote inclusive digital transformation.
The Learner Support Programs: How Do They Work for Increasing Students’ Retention? Hidayah Hidayah; Siti Hadianti; Devi Ayuni
JURNAL PENA EDUKASI Vol. 11 No. 2 (2024): Oktober 2024
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jpe.v11i2.2329

Abstract

Abstract: Universitas Terbuka (UT) in Indonesia is a pioneer in distance learning that offers comprehensive learning support programs to improve student retention. Assignment workshops and exam clinics provide valuable guidance and support to help students overcome academic challenges and achieve their educational goals. Continued investment in these support services is essential for promoting student retention and fostering a positive learning environment. This paper discusses how learner support programs implemented by Universitas Terbuka enhance student retention. These programs include distance learning skill workshops, assignment workshops, and exam clinics, which provide academic assistance and guidance to support students’ independent study. This study employs a qualitative research method involving questionnaires and in-depth interviews. The participants were students from the Bachelor of English Education Study Program. The results indicate that learner support programs positively impact student academic success and retention by increasing students' confidence, enhancing their technology literacy skills, and fostering their independence. It can be concluded that learner support programs employed by UT are strategically important for maintaining student satisfaction, supporting student success, and improving retention rates.Keywords: assignment workshops; exam clinics; Universitas Terbuka; distance learning; student retention
Co-Authors Arona Fadila Devi Ayuni Hilma Erfiani Baroroh Isnaeni Yuliani Jayanti Armida Sari Muhtarom Siti Hadianti Vivi Indra Amelia Nasution Yusrafiddin Yusrafiddin