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All Journal Prosiding Seminar Nasional Dies Natalis Universitas Negeri Makassar Journal Governance and Politics (JGP)
Aswan Usman
Universitas Negeri Makassar
Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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UPAYA PENGEMBANGAN KUALITAS SUMBER DAYA MANUSIA DALAM PELAYANAN KESEHATAN DI BALAI BESAR KESEHATAN PARU MASYARAKAT (BBKPM) MAKASSAR Aswan Usman; Rifdan
SEMINAR NASIONAL DIES NATALIS 62 Vol. 1 (2023): Prosiding Seminar Nasional UNM ke-62 2023
Publisher : Universitas Negeri Makassar

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This descriptive qualitative research aims to develop the quality of human resources in health services at the Makassar Community Lung Health Center (BBKPM). Primary data came from in-depth interviews and focus group discussions with 12 informants. Secondary data were sourced from official documents; development strategic plans, government agency performance accountability reports, annual reports and literature review. There are three stages in analyzing data, namely data reduction, data presentation, and conclusion drawing. The results showed that the condition of human resources at the Makassar Community Lung Health Center (BBKPM) was in accordance with the standards but still needed experts in certain fields. Efforts to develop the quality of HR are carried out by forming HR management which includes planning, provision and development stages. In development there are two methods. In-service methods are training, development, rotation, temporary assignments, and performance appraisal and appreciation programs. Out-of-service methods are executive development programs, practical training, and organizational development. This effort provides benefits for BBKPM Makassar in developing human resources in improving the quality of health services.
Penerapan Pelayanan Prima di Rumah Sakit Paru BBPM Makassar Aswan Usman; Andi Agustang; Andi Muhammad Idkhan
Journal Governance and Politics (JGP) Vol 1 No 2 (2021): Journal Governance and Politics (JGP)
Publisher : IISIP YAPIS Biak

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Pelayanan prima merupakan upaya yang membuat pelanggan merasa penting. Pelayan prima adalah melayani masyarakat maupun pelanggan dengan cepat, tepat, ramah yang menghasilkan kepuasan pelanggan. Penelitian ini menggunakan jenis penelitian kepustakaan (library search), yaitu serangkaian kegiatan yang berkenaan dengan metode pengumpulan data Pustaka. Studi pustaka digunakan dengan mengumpulkan data-data yang ada kemudian memahami dari setiap kesimpulan dan mengambil sumber-sumber data tersebut untuk dijadikan literatur dan referensi dalam memahami dan menganalisa penelitian. Berdasarkan hasil kajian yang dilakukan oleh penulis dapat disimpulkan bahwa pelayanan prima (service excellence) terdiri dari 4 unsur pokok, antara lain: kecepatan, ketepatan, keramahan dan kenyamanan.
Co-Authors Agustang, Andi Andi Muhammad Idkhan Rifdan