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All Journal EkoBis ( Ekonomi & Bisnis ) JURNAL CAPITAL : Kebijakan Ekonomi, Manajemen dan Akuntansi E-Prosiding Seminar Nasional Manajemen dan Akuntansi STIE Semarang (SENMAS)
Sukarsono Sukarsono
Sekolah Tinggi Ilmu Ekonomi Semarang
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Pengaruh Service Quality Dan Promosi Terhadap Kepuasan Pelanggan Pengguna Layanan Grab-Driver Pada Aplikasi Grab Di Semarang Sukarsono Sukarsono; Heni Subekti; Risma Musfiyana
E-Prosiding Seminar Nasional Manajemen dan Akuntansi STIE Semarang (SNMAS) Vol 3 No 1 (2023): STIESEM 2023 (International Webinar & Call for Paper) “Utilization of Technology
Publisher : STIE Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Kota Semarang penggunaan transportasi umum dirasa belum memadai sehingga jasa transportasi grab-driver di Kota Semarang menjadi pilihan walau dirasa sedikit lebih mahal, lantaran mampu memberikan pelayanan lebih baik mengingat tidak terikat oleh rute dan jam pelayanan. Grab merupakan perusahaan penyedia jasa transportasi online. Penelitian ini bertujuan untuk mengetahui pengaruh Service Quality dan promosi terhadap kepuasan pelanggan pengguna Grab-Driver. Tipe penelitian adalah explanatory research dengan pengambilan sampel menggunakan pendekatan nonprobability sampling dan teknik purposive sampling. Teknik pengambilan data menggunakan kuesioner dalam bentuk google form yang ditujukan pada pelanggan pengguna jasa transportasi online Grab-Driver di Kota Semarang. Responden dalam penelitian ini berjumlah 100 orang. Teknik analisis data yang digunakan adalah analisis regresi linier berganda dengan menggunakan bantuan software SPSS versi Hasil penelitian menyimpulkan bahwa Service Quality berpengaruh positif dan signifikan terhadap kepuasan pelanggan, promosi berpengaruh positif dan signifikan terhadap kepuasan pelanggan.
PENGARUH CAPITAL ADEQUACY RATIO (CAR), FINANCING TO DEPOSIT RATIO (FDR) TERHADAP RETURN ON ASSETS (ROA) DENGAN NON PERFORMING FINANCING (NPF) SEBAGAI VARIABEL MODERATING (STUDI PADA BANK UMUM SYARIAH YANG TERDAFTAR DI BURSA EFEK INDONESIA) Evinta Amalia Nurhidayah; Fandil Fandil; sukarsono sukarsono
JURNAL CAPITAL : Kebijakan Ekonomi, Manajemen dan Akuntansi Vol 7 No 2 (2025): jurnal capital
Publisher : Sekolah Tinggi Ilmu Ekonomi Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33747/capital.v7i2.285

Abstract

Abstract. The phenomenon discussed in this research is the decrease of ROA which is the benchmark of banking performance. Besides, there is still gap result from previous research about Capital Adequacy Ratio and Financing to Deposit Ratio to Return On Assets, so this research add Non Performing Financing variable as moderating variable. The purpose of this study is to analyze and prove empirically the influence of Capital Adequacy Ratio and Financing to Deposit Ratio to Return On Assets and to analyze and prove empirically influence Non Performing Financing in moderating between Capital Adequacy Ratio and Financing to Deposit Ratio to Return On Assets. The population of this study is the Sharia Commercial Bank listed on the Indonesia Stock Exchange with a total sample of nine Sharia Commercial Banks listed on the Indonesia Stock Exchange for the period 2009-2016. Moderating Regression Analysis. The results of this study prove that Capital Adequacy Ratio has no effect on Return On Assets. Financing to Deposit Ratio has a significant effect on ROA. Non Performing Financing can moderate the influence between Capital Adequacy Ratio to Return On Assets. Non Performing Financing can not moderate the influence between Financing to Deposit Ratio to Return On Assets.
Bibliometric Analysis: The Influence of Hybrid Work Environments on Employee Performance in the Digital Era Fidyah Yuli Ernawati; Sukarsono Sukarsono; Rokhmad Budiyono
Jurnal Ekonomi dan Bisnis Vol 27, No 1 (2026): JURNAL EKONOMI DAN BISNIS
Publisher : Department of Management, Faculty of Economics, Universitas Islam Sutan Agung, Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30659/ekobis.27.1.40-52

Abstract

This study aims to analyze the relationship between hybrid work environments and employee performance in the digital era using a bibliometric approach. The rapid transformation of digital technology and the shift in organizational work patterns after the COVID-19 pandemic have made hybrid work a dominant research theme globally. Therefore, this study seeks to map scientific developments, intellectual structures, and research trends related to hybrid work and employee performance to identify existing conceptual patterns and potential research gaps. The Scopus database was used as the primary source of indexed publications to 2024, retrieved using Publish or Perish with keywords such as "work environment," "hybrid work environment," and "hybrid work." A total of 200 relevant articles were analyzed. The methodology employed includes data screening, standardization, and keyword cleaning, followed by bibliometric analysis using VOSviewer to visualize co-authorship networks, keyword co-occurrence, and thematic evolution. The findings indicate that hybrid work is strongly associated with themes such as flexibility, digital communication, work-life balance, employee engagement, and productivity. The results also show that research interest in hybrid work has increased significantly after 2021, with performance outcomes influenced by digital readiness, organizational support, communication quality, and adaptive leadership. This study provides practical implications for organizations to design hybrid work policies that enhance performance, reduce digital fatigue, and promote employee well-being. Theoretically, it contributes to mapping hybrid work as an emerging field in human resource management research. The originality of this study lies in its comprehensive bibliometric mapping of hybrid work–performance relationships, offering updated insights for scholars and practitioners in the digital work era.
Pengaruh Perceived Organization Support Dan Motivasi Kerja Terhadap Employee Engagement Studi pada PT. Reksa Finance Jakarta Fidyah Yuli Ernawati; Kharisma Perdana; Rokhmad Budiyono; Sukarsono Sukarsono
JURNAL CAPITAL : Kebijakan Ekonomi, Manajemen dan Akuntansi Vol 7 No 2 (2025): jurnal capital
Publisher : Sekolah Tinggi Ilmu Ekonomi Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33747/capital.v7i2.346

Abstract

Penelitian ini dilakukan di PT Reksa Finance Jakarta dengan tujuan menguji pengaruh perceived organizational support dan motivasi kerja terhadap employee engagement. Penelitian ini dilatarbelakangi oleh adanya perbedaan temuan empiris pada penelitian sebelumnya, di mana beberapa studi menunjukkan pengaruh signifikan antara perceived organizational support dan motivasi kerja terhadap employee engagement, sementara studi lainnya tidak menemukan pengaruh yang signifikan. Perbedaan hasil tersebut menunjukkan adanya research gap yang perlu dikaji kembali, khususnya dalam konteks perusahaan jasa keuangan. Populasi penelitian ini adalah seluruh karyawan PT Reksa Finance Jakarta yang berjumlah 53 orang, dengan teknik pengambilan sampel menggunakan simple random sampling. Metode analisis data meliputi uji validitas dan reliabilitas, uji asumsi klasik, serta analisis regresi linier berganda. Pengujian hipotesis dilakukan melalui uji t, uji F, dan koefisien determinasi. Hasil penelitian menunjukkan bahwa perceived organizational support dan motivasi kerja berpengaruh positif dan signifikan terhadap employee engagement. Uji F membuktikan bahwa model penelitian layak digunakan. Temuan ini mengindikasikan bahwa peningkatan dukungan organisasi dan motivasi kerja dapat memperkuat employee engagement, sehingga berimplikasi positif bagi keberlanjutan kinerja perusahaan.
Co-Authors Evinta Amalia Nurhidayah Fandil Fandil Fidyah Yuli Ernawati, Fidyah Yuli Heni Subekti Kharisma Perdana Risma Musfiyana Rokhmad Budiyono