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All Journal Jurnal Info Sains : Informatika dan Sains Indonesian Journal of Multidisciplinary Scientific Studies Jurnal Ilmiah Informatika dan Komputer
Rizky Rinaldi
Unknown Affiliation
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Mathematics Social Sciences Other

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Analisa Kepuasan Pelanggan Terhadap Pelayanan Jasa Mutiara Laundry Dengan Metode Customer Satisfaction Index Rizky Rinaldi
JIIFKOM (Jurnal Ilmiah Informatika dan Komputer) Vol 3 No 1 (2024): JIIFKOM
Publisher : Jurusan Informatika STTR Cepu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51901/jiifkom.v3i1.392

Abstract

One that affects the increase and decrease in customers is the level of customer satisfaction in service, there are often complaints that occur from customers who use laundry services who are harmed by the negligence of laundry service providers. Therefore it is necessary to have a system that is able to analyze the level of customer satisfaction and service indicators to customers so that the laundry services can evaluate each month the services that have been provided by the laundry services. Decision support systems are the intellectual counterpart of human resources that run on computer capabilities in making a decision. There are many methods that can be used in decision support systems, one of which is the Customer Satisfaction Index (CSI) method. The Customer Satisfaction Index (CSI) method is an index to determine the overall level of customer satisfaction with an approach that takes into account the level of importance of the measured product or service attributes. Based on the results of this study it is known that the Customer Satisfaction Index (CSI) method can assist in the process of analyzing the level of customer satisfaction with Mutiara Laundry services. The application of the Customer Satisfaction Index (CSI) method in this decision support system is able to provide good results so that it can make it easier for Mutiara Laundry Batang Kuis to analyze the level of customer satisfaction.
Enterprise Architecture Using TOGAF ADM to Support Smart Campus at STAI Raudhatul Akmal Rizky Rinaldi; Khairul, Khairul; Rian Farta Wijaya; Nasution, Darmeli; Siahaan, Andysah Putera Utama
Jurnal Info Sains : Informatika dan Sains Vol. 14 No. 04 (2024): Informatika dan Sains , 2024
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The development of an academic information system to support the Smart Campus concept at STAI Raudhatul Akmal requires an effective enterprise architecture approach. This study adopts the TOGAF ADM method to design an enterprise architecture that can accommodate evolving academic and technological needs. The focus is on applying TOGAF ADM to analyze academic business processes and develop an integrated system implementation plan. Primary data sources include analyses of academic business processes at STAI Raudhatul Akmal, covering student admissions, teaching and learning, research, community service, graduation, and alumni services. Using TOGAF ADM’s eight phases—including vision architecture, business architecture, information system architecture, technology architecture, and change management—this study aims to develop a blueprint aligned with institutional needs. The analysis results indicate that the architectural blueprint includes a web-based information system, e-learning system, online grading system, and library system. The technology design covers network infrastructure and servers. The implementation governance and change management phases highlight the importance of systematic change management to ensure a smooth transition. This study recommends assessing institutional readiness and implementing all aspects of TOGAF ADM for a comprehensive design to effectively support the Smart Campus implementation at STAI Raudhatul Akmal.
Systematic Literature Review: Pemanfaatan Gamifikasi Digital Untuk Meningkatkan Kualitas Pembelajaran Rizky Rinaldi
Indonesian Journal of Multidisciplinary Scientific Studies Vol 3 No 5 (2025): Edisi September 2025
Publisher : Lembaga Penelitian Dan Pengabdian Masyarakat (LPPM) STAI Raudhatul Akmal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33151/ijomss.v3i5.713

Abstract

Penelitian ini bertujuan untuk menganalisis secara sistematis pemanfaatan gamifikasi digital dalam meningkatkan kualitas pembelajaran berdasarkan studi-studi empiris yang dipublikasikan antara tahun 2020-2025. Metode systematic literature review digunakan dengan mengikuti protokol PRISMA 2020. Pencarian literatur dilakukan pada database elektronik dengan kata kunci "gamifikasi digital", "pembelajaran", "pendidikan", dan "kualitas pembelajaran". Dari 150 artikel yang diidentifikasi awal, 45 studi memenuhi kriteria inklusi untuk dianalisis lebih lanjut. Hasil menunjukkan bahwa implementasi gamifikasi digital dalam pembelajaran mengalami peningkatan signifikan sejak pandemi COVID-19, dengan fokus utama pada peningkatan motivasi belajar (78% studi), keterlibatan siswa (65% studi), dan hasil belajar (58% studi). Metode gamifikasi yang paling efektif meliputi sistem poin dan lencana (87% studi), papan peringkat (72% studi), dan tantangan berbasis quest (63% studi). Dampak positif gamifikasi digital terhadap motivasi intrinsik siswa dilaporkan pada 82% studi, dengan peningkatan rata-rata engagement sebesar 34%. Tantangan utama implementasi meliputi kompleksitas desain (45% studi), keterbatasan infrastruktur teknologi (38% studi), dan resistensi pengguna (27% studi). Kesimpulan menunjukkan bahwa gamifikasi digital efektif meningkatkan kualitas pembelajaran ketika diimplementasikan dengan desain yang tepat dan dukungan teknologi memadai.
Systematic Literature Review: Peran Teknologi Informasi dalam Pengembangan Ekonomi Syariah di Era Digital Rizky Rinaldi
Indonesian Journal of Multidisciplinary Scientific Studies Vol 2 No 6 (2024): Edisi November 2024
Publisher : Lembaga Penelitian Dan Pengabdian Masyarakat (LPPM) STAI Raudhatul Akmal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33151/ijomss.v2i6.714

Abstract

Era digitalisasi telah membawa transformasi signifikan pada sistem ekonomi global, termasuk ekonomi syariah. Penelitian ini bertujuan untuk menganalisis peran teknologi informasi dalam pengembangan ekonomi syariah melalui systematic literature review (SLR). Metodologi yang digunakan mengacu pada protokol PRISMA dengan pencarian literatur dari database Scopus, IEEE Xplore, ScienceDirect, DOAJ, dan Google Scholar pada rentang waktu 2015-2025. Dari 847 artikel yang teridentifikasi, 89 artikel memenuhi kriteria inklusi untuk analisis lebih lanjut. Temuan menunjukkan bahwa tren penelitian teknologi informasi dalam ekonomi syariah mengalami peningkatan signifikan, khususnya pasca-2020 dengan fokus utama pada fintech syariah, blockchain halal, dan digitalisasi zakat. Bidang yang paling dipengaruhi mencakup perbankan syariah, investasi halal, dan manajemen zakat. Peluang yang ditawarkan meliputi peningkatan inklusi keuangan syariah, transparansi melalui teknologi blockchain, dan ekspansi pasar halal global. Tantangan utama meliputi regulasi yang belum matang, literasi digital yang rendah, dan keamanan data. Gap penelitian yang teridentifikasi mencakup integrasi artificial intelligence, implementasi blockchain untuk UMKM syariah, dan pengembangan regulasi digital syariah yang komprehensif. Penelitian ini merekomendasikan eksplorasi lebih lanjut tentang teknologi emerging seperti AI dan big data untuk memperkuat ekosistem ekonomi syariah digital.
Co-Authors Andysah Putera Utama Siahaan Khairul Khairul, Khairul Nasution, Darmeli Rian Farta Wijaya