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All Journal Journal Automation Computer Information System (JACIS) Abimanyu: Journal of Community Engagement Sisfo: Jurnal Ilmiah Sistem Informasi JURNAL ECONOMINA Journal of Digital Business and Innovation Management
Renny Sari Dewi
Universitas Negeri Surabaya
Arts Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Library & Information Science Mechanical Engineering Social Sciences

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Evaluating the Usability of a Coconut Export Website Using the System Usability Scale (SUS) I Ketut Ari Sadhu Gunawan; Renny Sari Dewi
Sisfo: Jurnal Ilmiah Sistem Informasi Vol. 10 No. 1 (2026): Sisfo: Jurnal Ilmiah Sistem Informasi, Mei 2026
Publisher : Universitas Malikussaleh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29103/sisfo.v10i1.27005

Abstract

This study aims to evaluate the usability level of the PT Palm Trade Company website in order to improve user experience and system effectiveness. The method used is the System Usability Scale (SUS) as a standardized approach to assess users' perceptions of the ease of system use. Data were collected through the distribution of questionnaires to respondents who had directly interacted with the website. The obtained data were analyzed to generate usability scores and to evaluate various levels of user satisfaction. The results of the study indicate that the website falls into the acceptable category, suggesting that the system is generally easy to use and capable of meeting user expectations. However, there are aspects that require further improvement, particularly in terms of interface design and navigation efficiency. The analysis of the coconut export website generally meets usability standards, but requires ongoing improvements to enhance the user experience and support the effectiveness of export transactions. Recommendations for improvement are expected to serve as a guide for developers in optimizing the quality of digital services. In addition, several issues were identified related to information consistency and visual appearance. Based on these findings, several recommendations are proposed to enhance the overall quality and performance of the website. This study concludes that usability evaluation plays an important role in supporting digital platforms, especially in complex agribusiness companies.
Digital Capability, Digital Transformation, and Digital Innovation as Determinants of Food Stall Business Performance in South Tangerang City Rayhan Aimar Nawawi; Hujjatullah Fazlurrahman; Renny Sari Dewi; Achmad Kautsar
JURNAL ECONOMINA Vol. 5 No. 5 (2026): JURNAL ECONOMINA, Mei 2026
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi 45 Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/economina.v5i5.2146

Abstract

This study is motivated by the rapid digitalization of Micro, Small, and Medium Enterprises (MSMEs) in Indonesia, particularly through online ordering platforms, delivery services, social media, and digital payment systems such as QRIS. However, digital adoption does not always improve business performance, especially among food stall MSMEs that still face challenges such as declining profit margins, platform dependency, and limited internal readiness. This study aims to analyze the influence of Digital Capability, Digital Transformation, and Digital Innovation on the Business Performance of food stall MSMEs in South Tangerang City. This research used a quantitative approach with an explanatory research design. The sample consisted of food stall owners or managers who had operated for at least one year, adopted digital technology, and were directly involved in business decision-making. Data were collected through a closed-ended questionnaire using a five-point Likert scale and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS. The results show that Digital Capability has a positive and significant effect on Business Performance, with a path coefficient of 0.242 and a P-value of 0.042. Digital Transformation has the strongest effect, with a path coefficient of 0.356 and a P-value of 0.005. Digital Innovation also has a positive and significant effect, with a path coefficient of 0.242 and a P-value of 0.026. The R² value of 0.564 indicates that the three variables explain 56.4% of the variation in Business Performance. Therefore, this study concludes that improving MSME performance requires digital capability, business process transformation, and sustainable digital innovation.
Estimasi Biaya Website UMKM Travel Menggunakan Metode FPA, UCP, dan Hybrid Cellina Avrilia Angel; Renny Sari Dewi
Journal Automation Computer Information System Vol. 6 No. 2 (2026): November (In Progress Issue)
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/jacis.v6i2.198

Abstract

Estimasi biaya yang tidak akurat pada tahap awal pengembangan perangkat lunak dapat menyebabkan pembengkakan anggaran, terutama bagi UMKM yang memiliki keterbatasan sumber daya. Penelitian ini bertujuan membandingkan performa metode Function Point Analysis (FPA), Use Case Points (UCP), dan Hybrid FPA-UCP dalam mengestimasi biaya pengembangan website UMKM Travel. Penelitian menggunakan pendekatan kuantitatif komparatif berbasis studi kasus dengan mengonversi ukuran fungsional sistem menjadi effort dan biaya, kemudian membandingkannya dengan biaya aktual proyek. Hasil penelitian menunjukkan bahwa FPA menghasilkan estimasi biaya sebesar Rp16.195.220 dengan deviasi 9,52% (underestimate), sedangkan UCP menghasilkan estimasi Rp19.604.740 dengan deviasi 9,52% (overestimate). Model Hybrid FPA-UCP menghasilkan estimasi Rp17.900.000 dengan deviasi mendekati 0% terhadap biaya aktual. Pada studi kasus website UMKM Travel, pendekatan Hybrid FPA-UCP memberikan estimasi biaya yang paling mendekati biaya aktual dibandingkan FPA dan UCP. Temuan ini menunjukkan bahwa pendekatan hybrid berpotensi menjadi alternatif estimasi biaya untuk proyek website UMKM dengan karakteristik serupa, meskipun masih memerlukan validasi pada lebih banyak proyek
Development of Audit Working Papers and Maturity Levels for Helpdesk Information Technology Governance Using COBIT 2019 in the DSS Domain: (A Case Study of XYZ University) Syifa'ul Aini Zahroh; Renny Sari Dewi; Rindu Puspita Wibawa
Journal of Digital Business and Innovation Management Vol. 4 No. 2 (2025): December 2025
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jdbim.v4i2.71778

Abstract

The implementation of the helpdesk information system at University XZY in Surabaya plays a crucial role in supporting the management of complaints from students and academic staff. However, several issues have been identified, including inadequate user data verification mechanisms, potential privacy violations due to open access to complaint reports by other users, and the absence of a structured incident resolution report. These challenges impact the performance and integrity of the information system. To address these problems, this study aims to design an audit working paper using the COBIT 2019 framework, specifically focusing on DSS02 (Managed Service Requests and Incidents), DSS03 (Managed Problems), and DSS04 (Managed Continuity) to evaluate and improve the system. The findings indicate that all three domains are at capability level 3 (Defined), which implies that processes are documented but not yet measured consistently. This study produces an audit working paper, improvement recommendations, and an implementation cost estimation, which can serve as a strategic reference for university XYZ in enhancing the quality, security, and sustainability of its helpdesk system.
Penguatan Keuangan Sederhana dan Kontrol Kualitas Pada UMKM Makanan dan Minuman Achmad Kautsar; Hujjatullah Fazlurrahman; Ratih Amelia; Renny Sari Dewi; Dhiyan Septa Wihara; Achmad Fitro
Abimanyu : Jornal of Community Engagement Vol 6 No `1 (2025): February 2025
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/abi.v6n`1.p56-63

Abstract

Based on the results of the interviews, it is still found that the quality standards for the taste of the chips produced by the Ketintang Village MSMEs still change frequently, so it is necessary to organize quality control as well as financial records so that the financial management of MSMEs in Ketintang Village is even better. The solution offered is to provide training on Quality Control and making simple financial reports to improve the performance of MSMEs in Ketintang Village Surabaya. The approach method offered to solve partner problems that have been mutually agreed upon and stages is the training and mentoring method. these results show that the effectiveness of community service activities is almost 80% achieved. Training on Standard Operating Procedures (SOPs) and simple finance provides great benefits for MSMEs in building a more structured and efficient business foundation. From this training, participants gained an understanding of the importance of SOPs as work guidelines to improve operational consistency and quality. In addition, the simple finance training provided insights for businesses on the importance of recording transactions, preparing financial statements, and good cash flow management. By mastering these materials, MSMEs can increase productivity and competitiveness in the market.
Co-Authors Achmad Fitro Achmad Kautsar Cellina Avrilia Angel Dhiyan Septa Wihara Hujjatullah Fazlurrahman I Ketut Ari Sadhu Gunawan Ratih Amelia Rayhan Aimar Nawawi Rindu Puspita Wibawa Syifa'ul Aini Zahroh