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All Journal Jurnal Pamator : Jurnal Ilmiah Universitas Trunojoyo Madura Neraca Manajemen, Akuntansi, dan Ekonomi
Rizky Padlan
Universitas Islam Negeri Sumatera Utara
Humanities Economics, Econometrics & Finance Environmental Science Social Sciences

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ANALISIS PENGARUH KEPUASAN DAN KEPERCAYAAN TERHADAP LOYALITAS PELANGGAN DALAM BERBELANJA MELALUI E-COMMERCE DI KOTA MEDAN Nanda Syafira Afriyani; Riska Amaliah; Indah Khairunnisa Sihotang; Rizky Padlan; Muhammad Syahbudi
Musytari : Neraca Manajemen, Akuntansi, dan Ekonomi Vol. 3 No. 5 (2024): Musytari : Neraca Manajemen, Akuntansi, dan Ekonomi
Publisher : CV SWA Anugrah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.8734/musytari.v3i5.1739

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui pengaruh kepuasan dan kepercayaan pelanggan terhadap loyalitas pelanggan dalam melakukan pembelian e-commerce di Kota Medan. Penelitian ini menggunakan metode survei dengan mengirimkan kuesioner kepada 100 responden yang telah berbelanja melalui e-commerce. Hasil penelitian menunjukkan bahwa kepuasan dan kepercayaan pelanggan memiliki pengaruh positif dan signifikansi terhadap loyalitas pelanggan. Hal ini berarti bahwa loyalitas pelanggan akan semakin tinggi seiring dengan meningkatnya kepuasan dan kepercayaan pelanggan. Implikasi manajerial dari penelitian ini adalah bahwa pemilik e-commerce harus meningkatkan kualitas pelayanan, informasi, keamanan, dan kerahasiaan untuk menciptakan kepuasan dan kepercayaan pelanggan yang tinggi. Dengan demikian, loyalitas pelanggan dapat dijaga dan di tingkatkan.
Joint Business Group (Kube) Develoment Model Using The Maslahah Approach (Case Study Of Kube Mekar Sari, Bengkalis Regency) Rizky Padlan; yusrizal yusrizal; Rahmat Daim Harahap
Jurnal Pamator : Jurnal Ilmiah Universitas Trunojoyo Vol 18, No 4: 2025
Publisher : Universitas Trunodjoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/pamator.v18i4.31870

Abstract

AbstractThis study analyzes the development model of the Mekar Sari Joint Business Group (KUBE) in Bengkalis Regency using a maslahah approach. KUBE Mekar Sari, a sewing business entity established in 2021, faces significant challenges in terms of sustainability and independence, particularly related to lax internal management, unsystematic financial management, and minimal member participation and effective external assistance. Using a qualitative approach with a case study method, data was collected through in-depth interviews, observations, and document analysis. Analysis was conducted through the lens of maslahah (maqashid al-syari'ah), encompassing hifz al-Dīn, hifz al-Nafs, hifz al-‘Aql, hifz al-Nasl, and hifz al-Māl. The findings indicate that although KUBE Mekar Sari has internalized ethical values (hifz al-Dīn) and provides work flexibility that supports psychological well-being and family responsibility (hifz al-Nafs and hifz al-Nasl), there is a significant gap in the aspects of asset management (hifz al-māl) and knowledge development/participation (hifz al-‘aql). This study concludes that the KUBE Mekar Sari development model is not yet optimal in achieving holistic well-being due to fundamental weaknesses in internal management and the quality of mentoring. Therefore, it is recommended to strengthen internal management based on maslahah, improve the quality of sustainable mentoring, and develop members' capacity to achieve greater independence and sustainability.Keywords: Cooperative Business Group (KUBE), Maslahah, Economic Empowerment, Case Study, Maqashid al-Syari'ah
Co-Authors Indah Khairunnisa Sihotang Muhammad Syahbudi Nanda Syafira Afriyani Rahmat Daim Harahap Riska Amaliah Yusrizal Yusrizal