Article Per Year (5 Year)
p-Index From 2020 - 2025
0.817
P-Index
This Author published in this journals
All Journal Jurnal Manajemen Pelayanan Publik Jurnal Multidisiplin Sahombu Jurnal Multidisiplin Indonesia
Nina Kurnia
Sekolah Tinggi Ilmu Administrasi (STIA) BANTEN Kota Serang – Banten, INDONESIA
Arts Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Transportation Veterinary

Published : 4 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 4 Documents
Search

 1 
Unveiling Urban Voices: Citizen Reporter Impact on Public Services Responsiveness in Makassar City Hendrarso, Panji; Handoko, Pryo; Solihin, Ihin; Kurnia, Nina; Tania, Reni
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.55594

Abstract

This study proposes to analyze the influence of netizen (net citizen) accounts on the government's response to public service issues in Makassar over one year. The research method involves using data collected from the user's accounts, focusing on the frequency of reporting, types of issues reported, geographic distribution of reports, types of media used, and government responses to these reports. The analysis indicates that reports through citizen reporter accounts tend to receive quicker responses compared to direct complaints, with respondents evaluating the quality of these responses more positively. These findings suggest that digital platforms, such as social media, are effective in enhancing responsiveness due to emergency events, public priorities, and social pressures resulting from viral reporting.
Pengaruh Budaya Kerja dan Pembagian Kerja terhadap Kualitas Pelayanan di Kecamatan Sumur Kabupaten Pandeglang Kurnia, Nina; Gunawan, Gugun
Jurnal Multidisiplin Indonesia Vol. 2 No. 3 (2023): Jurnal Multidisiplin Indonesia
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jmi.v2i3.191

Abstract

Tujuan dari penelitian ini adalah untuk menganalisa besarnya pengaruh budaya kerja terhadap kualitas pelayanan, untuk menganalisa besarnya pengaruh pembagian kerja terhadap kualitas pelayanan, dan untuk menganalisa besarnya pengaruh budaya kerja dan pembagian kerja secara bersama-sama terhadap kualitas pelayanan. Metode penelitian ini menggunakan pendekatan kuantatif, populasi penelitian ini adalah seluruh masyarakat pengguna layanan di Kecamatan Sumur dari bulan Oktober sampai dengan bulan Desember 2020 yang berjumlah 134 orang. Sampel penelitian ini adalah 134 orang (sampel jenuh). Berdasarkan hasil penelitian ditarik simpulan sebagai berikut: (1) Terdapat pengaruh positif dan signifikan budaya kerja terhadap kualitas pelayanan di Kecamatan Sumur Kabupaten Pandeglang sebesar 29,9%. (2) Terdapat pengaruh positif dan signifikan pembagian kerja terhadap kualitas pelayanan di Kecamatan Sumur Kabupaten Pandeglang sebesar 30,7%. (3) Terdapat pengaruh positif dan signifikan budaya kerja dan pembagian kerja secara bersama-sama terhadap kualitas pelayanan di Kecamatan Sumur Kabupaten Pandeglang sebesar 59,9% dan sisanya sebesar 40,1% dipengaruhi faktor lain yang tidak diteliti.
Decentralization in a Unitary State: A Comparative Analysis and Adaptive Governance Design Based on Performance Panji Hendrarso; Nina Kurnia; Ahmad Subhan; Mutia Rizky Septiani; Gugun Gunawan; Arif Nugroho
Jurnal Multidisiplin Sahombu Vol. 5 No. 5 (2025): Jurnal Multidisiplin Sahombu, July - August (2025)
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Over the past two decades, decentralization has emerged as a primary strategy in governance reform across various countries, including Indonesia. This study aims to evaluate the effectiveness of decentralization within the framework of a unitary state by examining its concepts, implementation models, and impacts on local government performance through a systematic literature review and cross country comparison. By analyzing practices in Indonesia, the Philippines, South Africa, and India, the study finds that the success of decentralization is highly dependent on the alignment between institutional design, fiscal and administrative capacity, and the structure of intergovernmental relations. Indonesia has adopted a controlled asymmetric decentralization model that has succeeded in fostering local innovation but continues to face challenges in coordination and fiscal disparities. The study proposes a new analytical framework that integrates institutional and performance based governance approaches, and emphasizes the importance of fiscal reform, adaptive institutional design, and digital transformation. The main contribution of this study lies in strengthening theoretical discourse and formulating decentralization policy recommendations that are more responsive to local dynamics and future challenges.
Regional Expenditure and Public Satisfaction: A Study in Banten Province (2021–2024) Kurnia, Nina; Gunawan, Gugun; Subhan, Ahmad; Septian, Mutia Risky; Tania, Reni
Jurnal Manajemen Pelayanan Publik Vol 9, No 3 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i3.63016

Abstract

The decline in Capital Expenditures and the increase in Goods and Services Expenditures indicate a shift in budget focus from public investment to operational needs, which can impact the quality of public services. This study analyzes the effect of regional expenditure allocations on public satisfaction with public services in Banten Province during the 2021-2024 period. Using a quantitative approach with a sample of 480 respondents, this study examines the impact of four regional expenditure components: Personnel Expenditures, Goods and Services Expenditures, Capital Expenditures, and Grants and Social Assistance Expenditures on the Public Satisfaction Index (IKM). The results indicate that regional expenditure allocations significantly influence public satisfaction, with Capital Expenditures having the most significant impact. Another important finding is the time lag in the influence of regional expenditures. Sectoral analysis shows variations in the influence of expenditure components, with Personnel Expenditures dominant in the education sector, Goods and Services Expenditures in the health sector, and Capital Expenditures in the infrastructure sector. A similar pattern is seen in spatial analysis comparing urban, rural, and transitional areas.
Co-Authors Ahmad Subhan Ahmad Subhan Arif Nugroho Gugun Gunawan Gugun Gunawan, Gugun Handoko, Pryo Hendrarso, Panji Mutia Rizky Septiani Reni Tania, Reni Septian, Mutia Risky Solihin, Ihin