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p-Index From 2021 - 2026
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All Journal Journal Of Management Science (JMAS) International Journal of Applied Finance and Business Studies
Syaepudin Oe
Institut Digital Ekonomi LPKIA
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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The influence of academic adminisrative service quality on student satisfaction: Evidence from undergraduate students a Universitas Kristen Maranatha Syaepudin Syaepudin; Tengku Ine Hendriana; Rini Ratnaningsih; Ervie Nur Afifa Mukhlis; Tuti Sulastri
International Journal of Applied Finance and Business Studies Vol. 14 No. 1 (2026): June: Applied Finance and Business Studies
Publisher : Trigin Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/ijafibs.v14i1.514

Abstract

The quality of academic administrative services plays a significant role in shaping students’ educational experiences and satisfaction levels. As one of the key indicators of institutional performance, effective academic administration contributes to the overall quality of higher education services. Despite extensive research on service quality and student satisfaction, limited studies have specifically examined academic administrative services within creative higher education programs, where administrative support is closely linked to students' academic experiences and learning processes. This study investigates the effect of academic administrative service quality on student satisfaction in the Visual Communication Design Undergraduate Program at Universitas Kristen Maranatha, Indonesia. A quantitative approach was employed using questionnaire-based data collection. The respondents consisted of 100 active undergraduate students representing the 2020–2023 cohorts. Data were analyzed using descriptive statistic validity and reavility tests, normality testing, and simple linear regression analysis The findings reveal a strong and statistically significant relationship between academic administrative service quality and student satisfaction. The coefficient of determination indicates that service quality explains 86.8% of the variation in student satisfaction. These findings highlight the strategic role of academic administrative services in enhancing student experiences and provide empirical evidence to support service quality improvement initiatives in higher education institutions, particularly in specialized academic programs. Therefore, the study confirms that improvements in academic administrative services contribute positively to higher levels of student satisfaction.
Translation of the SASIKAP employee performance appriaisal system (SASIKAP) at Bandung Regency Education Tengku Ine Hendriana; Eliza Viandrayani Aziz; Syaepudin Syaepudin; Janadi Rammelsbergi Thamrin; Tini Martini
Junal Ilmu Manajemen Vol 9 No 3 (2026): July: Management Science and Field
Publisher : Institute of Computer Science (IOCS)

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Abstract

This study examines the effect of the Sabilulungan Employee Performance Appraisal System (SASIKAP) on performance appraisal activities at the Department of Education of Bandung Regency. Previous studies have primarily focused on employee performance from the perspectives of motivation, competence, leadership, and work discipline, while empirical evidence regarding the effectiveness of digital performance appraisal systems in the public sector remains limited. This study addresses this gap by evaluating the implementation of SASIKAP through a quantitative approach involving 52 employees selected using probability sampling. Data were collected through questionnaires, observations, and interviews and analyzed using simple linear regression. The results indicate that SASIKAP has a significant positive effect on performance appraisal (t = 5.159 > t-table = 2.009, p < 0.05). The correlation coefficient (R = 0.589) indicates a moderate positive relationship, while the coefficient of determination (R² = 0.347) shows that SASIKAP explains 34.7% of the variance in performance appraisal activities, with the remaining 65.3% influenced by other factors. The novelty of this study lies in providing empirical evidence of a government-specific digital performance appraisal system. The findings contribute to digital human resource management literature and offer practical recommendations to improve system reliability, user competence, transparency, and accountability.
Co-Authors A Fadel Muhammad Caroline Caroline Eliza Viandrayani Aziz Ervie Nur Afifa Mukhlis Janadi Rammelsbergi Thamrin Loso Judijanto Rini Ratnaningsih Tengku Ine Hendriana Tini Martini Tuti Sulastri